Job Vacancies at BETSoftware

Skill Set

• Good written and verbal communication skills. 
• Strong attention to detail.
• Communication and collaboration
• Problem-solving and critical thinking
• Architecture

Responsibilities

Technical Outputs: 

Design Fit for Purpose Solutions & Algorithms.

• Design solutions using most appropriate approved architectural pattern. 
• Design solutions for multi-tier architectures. 
• Ensure design meets best practices and are Test, DevOps and Support friendly

Perform Planning 

•  Identify and establish objectives for self. 
• Work on objectives or goals within timeline. 
• Consider all reasonable factors, impediments, and obstacles

Implementation - Ensure the Solution is Functionally Complete 

• Deliver a solution which covers all the agreed specified tasks and user objectives. 
• Deliver a correct solution which provides the correct results with the needed degree of precision. 
• Ensure checked in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution has a High Usability Factor 

• Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency, and satisfaction. 
• Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency. 
• Ensure the solution protects the user against making errors. 
• Ensure the user interface is pleasing and presents a satisfying interaction for the user.

Implementation – Ensure the Solution is Reliable 

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks). 
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors. 
• Respond to outages and failures when and where needed. 
• Improve fault tolerance even when operational conditions are not optimal. 
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.

Implementation – Ensure the Solution has Effective Security 

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission). 
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types. 
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings. 
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware, or software faults). 
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later. 
•  Ensure wherever actions can be traced uniquely to the entity which performed it. 
•  Ensure wherever possible the identify of an entity can be proved to be the correct one.

Implementation – Ensure the Solution is Maintainable 

• Ensure relevant documentation is provided to support teams to reduce development support burden. 

Verify Deployed Solutions 

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.

Respond to Outages & Failures 

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time. 
•  Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s. 
• Be available to handle emergency outages and failures for your or your teams’ solutions. 
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time. 
• Recommend and execute approved improvements to development methods and solutions. 
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness. 
• Maintain solutions which have completed development and are in the operations phase. 
• Develop and maintain technical support documentation. 
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Behavioural Outputs:

Adaptably Resilient 

• Adapts to change and is open to innovative ideas and willing to take on new responsibilities. 
• Able to manage pressure and can effectively adjust plans to meet changing needs/demands. 
• Changes his/her interpersonal style and approach based on the circumstances. 
• Adapts behaviour to maintain cooperative relationships with others. 
• Accepts changes to task, plans and procedures to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions. 
• Maintains a positive attitude in the face of change.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others. 
• Ensures others understand the decision before moving forward. 
• Considers short- and long-term implications of the decision. 
• Able to logically defend and explain judgements and decisions. 
• Takes steps to accurately define the problem before seeking a solution. 
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving 

• Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation. 
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible. 
• Solves problems through questioning the status quo.

Living our Spirit: 

• Engages in cross-functional collaboration and problem solving whilst encouraging a culture of inclusivity. 
• Actively drives a culture of versatility and adaptability by supporting other Team Members not only within the department, but within BET Software as a whole. 
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables. 
• Views challenges as opportunities to expand on their knowledge base and takes a creative approach to overcoming the challenges.

Qualifications

• Minimum 1 years’ experience within a development environment is advantageous. 
• 1-year database experience is advantageous 
• 1 - 2 years server/ client-side language is advantageous 
• Good written and verbal communication skills. 
• Strong attention to detail.

Apply Before 09/29/2025

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Skill Set

• SQL
• Development

Responsibilities

Job Responsibilities:

Database Design

• Ensure Database design is robust, scalable and operating optimally. 
• Work with other Developers, Support and Production DBA’s to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentation and testing.
• Determine, drive and document database policies, procedures and standards within BET.
• Set and maintain database standards including coding standards.
• Designs, codes, tests, debugs, and documents database artifacts;
• Create complex functions, scripts, stored procedures and triggers to support application development.
• Responsible for completion of development projects;
• Works with support teams to investigate operational problems/system requirements;
• Develops business cases, requirements and performance metrics as necessary;
• Prepares detailed technical specifications documents;

Database Performance

• Minimize database downtime and manage parameters to provide fast query responses.
• Perform tests and evaluations regularly to ensure data security, privacy and integrity
• Develop processes for optimizing database security.
• Performance tuning of database systems and queries.
• Create automation for repeated database tasks.
• Be available for on-call support as needed.
• Proactively find and resolve long running queries and other Database performance bottle-necks

Initiative and Innovation

• Recommend and implement emerging database technologies.
• Implement improved processes that have a positive effect on the team’s performance and company bottom line. 
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group
• Incorporates the new abilities into the day to day operational activities to improve performance of products and systems
• Ensure techniques, technologies, tools and processes used are in line with industry best practices

Knowledge Share

• Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge
• Provide technical guidance to the team through collaboration sessions and knowledge sharing initiatives

Qualifications

Job Specification:

• Completed BSc Computer Science or National Diploma in IT. [LS1] 
• -7 years’ experience in a commercial environment utilizing a high transaction database.
• 5+years’ experience in MSSQL-all aspects.
• Advanced SQL skills and query writing skills.
• Advanced troubleshooting SQL skills.
• Experience in designing/optimizing MSSQL Databases.
• Proven experience in mentoring of other DBAs.

Living our spirit:

• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity. 
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole. 
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables. 
• Views challenges as opportunities to expand on their knowledge base and takes a creative approach to overcoming the challenges.

Apply Before 09/05/2025

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Responsibilities

Technical Outputs:

Perform Planning

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

Implementation - Ensure the Solution is Functionally Complete

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity which performed it.
• Ensure wherever possible the identify of an entity can be proved to be the correct one.

Implementation - Ensure the Solution is Maintainable

• Ensure the solution and its relevant code base supports ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to support teams to reduce development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Verify Deployed Solutions

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

Respond to Outages & Failures

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness .
• Maintain solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners

• When required supply appropriate information, domain knowledge and access to partners.
• Provide timely, relevant and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organisational success.

Behavioural Outputs:

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living our Spirit:

• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
• Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same, and takes a creative approach to overcoming the challenges.

Qualifications

• At least 3-5 years’ experience within a development environment is advantageous.
• 2 - 5 years database experience
• 3 -5 years server/client- side languages is advantageous.
• Good written and verbal communication skills.
• Strong attention to detail.

Apply Before 09/08/2025

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Skill Set

• We’re looking for a proactive IT Helpdesk Team Leader to oversee our Helpdesk Technicians and ensure smooth day-to-day operations.
• In this role, you’ll plan, assign, and direct daily tasks while monitoring performance metrics such as incoming, open, and aged tickets, customer experience, branch uptime, and network health.
• You’ll manage Service Level Agreements, serve as the go-to point of contact for technical queries, and provide daily reports to management on Helpdesk performance.
• If you’re passionate about leading teams, optimising IT support, and ensuring exceptional service delivery, this is your opportunity to make a real impact. Apply now!

Responsibilities

Job Responsibilities:

Leading the IT Helpdesk Team

• Provide daily direction and communication to team members to ensure helpdesk tickets are answered in timeously, and efficient manner. 
• Assist the team in resolving complaints and escalations from end users and management.
• Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
• Oversee the tickets to completion.
• Conduct scrum meeting with the IT Helpdesk Team as the scrum master. 
• Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
• Be the point of contact for all time and attendance issues the team member might have. 
• Interface when necessary with stakeholders or 3rd party vendors to obtain any assistance required.
• Ensure correct entries are inserted into the IT Service Management Tool 4Me and Genesys.

Technical Support and escalations

• Provide hands on day to day technical support for team members.
• Responsible for all connectivity alerts and backup alerts.
• Provide basic training on core software and hardware used.
• Point of contact for customer complaints or escalations.

Building on KMDB & Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile daily, weekly and monthly reporting on IT Helpdesk statistics.

Customer Centricity

• Feedback to customer on status of all unresolved escalated queries.
• Ensure protection of all user’s data in compliance with company policies.

Continuous improvement

• Ensure adherence to policies and procedures by team members and to continuously evaluate for improvements.
• Ensure attention is given to employee experience.
• Focus on a proactive approach rather than a reactive one.
• Evaluate, analyze and provide necessary recommendations for improvement to Leadership based on user feedback and technical observations.

Admin and technical assistance for ADHOC Infrastructure Projects 

• Constructively participate as a member of the wider IT Department. 
• Undertake any other tasks or once-off projects which may be assigned from time-to-time.
• Demonstrate professional skills and a high standard of integrity.

Living the spirit: 

The job obligations of an IT Helpdesk Team Leader go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team. 
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support Team. 
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specification:

• Diploma or Degree in Computer Systems advantages.
• At least 3 years’ experience in supervising or team lead within a service desk / help desk environment, infrastructure remote support.
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (Advantageous). 
• Microsoft Systems Engineer (MCSE) (Advantageous).
• Experience with Office 365 and Azure (Advantageous).
• ITIL Foundation certification (Advantageous).

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Skill Set

• Strong leadership and team management experience in customer support, billing, and order fulfillment.
• Proficient with ISP service provisioning, billing systems, and ticketing tools (e.g., Zendesk,).
• Good understanding of networking fundamentals (IP addressing, FTTH, PPPoE).
• Skilled in handling escalations, incident management, and improving customer satisfaction (CSAT, NPS).
• Experience in billing accuracy, dispute resolution, and revenue monitoring.
• Ability to set KPIs, conduct performance reviews, and drive process improvements.
• Excellent cross-functional collaboration and communication skills.
• Knowledge of ITIL processes and data privacy compliance.
• Strong focus on proactive problem-solving and continuous improvement.

Responsibilities

Customer Support Management

• Lead, mentor, and supervise support staff.
• Ensure timely resolution of customer issues in line with SLAs.
• Handle escalated tickets, outages, and incident management.
• Maintain and improve customer satisfaction scores (CSAT, NPS).
• Oversee support tools, ticketing systems, and self-service platforms.
• Develop and implement support SOPs and training.

Billing Operations

• Ensure accurate customer billing for all services (data, voice, fibre, etc.).
• Oversee monthly billing cycles and manage account reconciliations.
• Resolve billing disputes promptly in collaboration with support and finance teams.
• Monitor revenue leakage and ensure timely collections.
• Generate reports on billing accuracy, revenue trends, and customer churn.

Sales Orders & Provisioning

• Manage order intake, service provisioning, and installation workflows.
• Coordinate with sales, suppliers (e.g., Openserve, VOX, MTN), and field teams.
• Ensure order accuracy and reduce provisioning lead times.
• Track order pipeline and ensure timely updates to customers.
• Support automation of order management systems where applicable.

Team Leadership & Reporting

• Conduct regular team meetings, performance reviews, and coaching.
• Set KPIs for Support, Billing, and Order Processing teams.
• Prepare weekly/monthly reports on service metrics, incidents, and revenue performance.
• Work cross-functionally with Engineering, Sales, and Finance teams.
• Identify process improvements and lead implementation.

Customer Centricity

• Feedback to customer on status of all unresolved escalated queries
• Ensure protection of all user’s data in compliance with company policies

Continuous improvement

• Ensure adherence to policies and procedures by team members and to continuously evaluate for
• improvements
• Ensure attention is given to employee experience
• Focus on a proactive approach rather than a reactive one
• Evaluate, analyse and provide necessary recommendations for improvement to Leadership based on user
• feedback and technical observations

Admin and technical assistance for ADHOC Infrastructure Projects

• Constructively participate as a member of the wider IT Department
• Undertake any other tasks or once-off projects which may be assigned from time-to-time
• Demonstrate professional skills and a high standard of integrity

Living Our Spirit:

The job obligations of an IT Helpdesk Team Leader go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to
• make a positive impact within the Global Support Team. 
• Take the initiative to make improvements and guide change management within the team.
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support Team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.

Qualifications

• Diploma or Degree in Computer Systems advantages
• At least 3 years’ experience in supervising or team lead within a Telecoms/Service desk.
• Proven experience in leading customer support or billing teams.
• Strong understanding of ISP service provisioning and billing systems.
• Experience with ticketing systems (e.g., Zendesk, Freshdesk), CRM, and billing platforms.
• Knowledge of networking basics (e.g., IP Address, Domains, FFTB, FTTH, PPoE) is a plus.
• ITIL Foundation certification (Advantageous)

Apply Before 10/31/2025

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Skill Set

• We’re looking for a skilled Senior Software Quality Analyst to take testing and quality assurance to the next level. In this role, you’ll dive into both manual functional and API testing, while shaping the strategic direction of the testing Team.
• You’ll craft and implement comprehensive test strategies, execute thorough testing, and manage defect processes with precision. Beyond testing, you’ll coordinate the team, mentor colleagues for career growth, and influence process improvements.
• Your insights will also feed into performance appraisals, positioning you as a key driver in shaping the team’s success and future. Ready to lead quality and make an impact? Apply now!

Responsibilities

• Analysis and Design: You will examine documentation like business requirements and specifications. This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage. 
• Implementation: You are responsible for developing manual functional and API test cases that adhere to internal standards and best practices. This process is managed within a test management tool to maintain organisation and efficiency. 
• Execution: You will execute tests using the relevant tools, ensuring that each test is conducted methodically and accurately.
• Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed. 
• Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality. This includes maintenance of the regression test pack. 
• Reporting: You are responsible for creating test progress and test completion reports. 
• Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team. You will also be involved in conducting training sessions with the team to support upskilling efforts. 
• Strategic Influence: Play an integral role in shaping the team's direction by implementing test process improvements that align with strategic objectives. 
• Career Development: Act as a mentor for team members by offering guidance that aligns with the company's career framework, and advocate for team member promotions by recognizing and nurturing their potential for growth. This includes providing input into performance appraisals. 
• Team Coordination: Facilitate the organization of team logistics, including the planning and coordination of team leave, timekeeping, remote work schedules, and provision of after-hours support. 
• Team Expansion: You will play a supporting role in scaling the team to meet organizational needs. This involves participation in the interview process to assess and select candidates who align with our technical requirements and company culture.
• Your insights and evaluations will be key in making informed hiring decisions, contributing to the growth and strengthening of our quality assurance team.

Living the Spirit: 

The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges. Key attributes include: 

• Collaborative Teamwork: Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment. 
• Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments. 
• Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth. 
• Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge. 
• Receptiveness to Feedback: Openly receives and acts upon feedback, acknowledging mistakes and taking responsibility for actions. 
• Innovative Thinking: Brings fresh, creative ideas to the table, challenging conventional methods and suggesting novel solutions. 
• Proactive Approach: Diligently follows up on pending issues until resolved, ensuring thorough and timely completion of tasks. 
• Informed Decision-Making: Makes decisions based on factual data and analysis, ensuring they are timely and well-considered. 
• Integrity in Communication: Maintains honesty, accuracy, and completeness in all forms of communication, upholding high ethical standards. 
• Consistent Adherence to Processes: Reliably follows established protocols and policies, ensuring consistency and quality in all tasks undertaken. 

This role requires a blend of innovative thinking, proactive problem-solving, and a commitment to teamwork and ethical standards, contributing significantly to the overall success of the team.

Qualifications

• BSc, BCom, Ndip 
• At least 5 years of experience in a software testing role 
• ISTQB certifications are advantageous

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Skill Set

• Blend of innovative thinking
• Proactive problem-solving
• Commitment to teamwork and ethical standards
• Contributing significantly to the overall success of the team.

Responsibilities

Job responsibilities:

• Analysis and Design: You will examine documentation like business requirements and specifications. This review helps you derive appropriate test estimates and formulate a strategic test approach, ensuring thorough test coverage.
• Implementation: You are responsible for developing manual functional test cases that adhere to internal standards and best practices. The development and execution of these tests should be meticulously managed within our test management tool to ensure both organization and efficiency. Alongside these responsibilities, you are also tasked with designing and implementing API tests to ensure system interoperability and robustness.
• Execution: You will execute tests using the relevant tools, ensuring that each test is conducted methodically and accurately.
• Defect Management: A key aspect of your role involves formally logging any defects found during testing. You will follow up on the progress of these defects and retest them once they are addressed.
• Retesting and Regression Testing: You are tasked with conducting both retesting and regression testing to ensure that software changes have not adversely affected existing functionality. This includes maintenance of the regression test pack.
• Reporting: You are responsible for creating test progress and test completion reports leveraging automated reporting capabilities as far as possible.
• Documentation and knowledge sharing: You will create documentation to facilitate knowledge sharing within the team. You will also be involved in conducting training sessions with the team to support upskilling efforts.

Living the spirit

• The ideal candidate for this role exhibits a dynamic and positive attitude, coupled with a solution-focused mindset to tackle challenges. Key attributes include:
• Collaborative Teamwork: Engages actively in team efforts to achieve collective objectives, fostering a cooperative work environment.
• Adaptability and Openness to Change: Demonstrates flexibility and a willingness to adapt to evolving circumstances and environments.
• Eagerness for New Challenges: Shows enthusiasm for taking on new tasks and learning new skills, contributing to personal and professional growth.
• Promotion of Continuous Improvement: Encourages a culture of ongoing development and learning within the team by sharing insights and knowledge.
• Receptiveness to Feedback: Openly receives and acts upon feedback, acknowledging mistakes and taking responsibility for actions.
• Innovative Thinking: Brings fresh, creative ideas to the table, challenging conventional methods and suggesting novel solutions.
• Proactive Approach: Diligently follows up on pending issues until resolved, ensuring thorough and timely completion of tasks.
• Informed Decision-Making: Makes decisions based on factual data and analysis, ensuring they are timely and well-considered.
• Integrity in Communication: Maintains honesty, accuracy, and completeness in all forms of communication, upholding high ethical standards.
• Consistent Adherence to Processes: Reliably follows established protocols and policies, ensuring consistency and quality in all tasks undertaken.

Qualifications

Job specification:

• BSc, BCom, Ndip
• At least 3 years of QA related experience.
• ISTQB certifications are advantageous

Apply Before 10/31/2025

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Skill Set

• Adaptable
• Technical Leadership
• Risk Management
• Systems Analysis
• Emerging Technologies
• Work Under Pressure
• Collaboration and Communication

Responsibilities

• Architecture Design: Develop and communicate the overall software architecture and technical solutions that align with business requirements, industry’s best practices, and emerging technologies. Collaborate with stakeholders to identify system requirements, constraints, and design considerations. 
• System Analysis: Conduct thorough analysis of existing systems, including performance, scalability, and security, to identify areas for improvement and recommend architectural enhancements. Define architectural roadmaps and strategies to address system shortcomings and future business needs. 
• Technical Leadership: Provide technical guidance and mentorship to development teams throughout the software development lifecycle. Ensure adherence to architectural standards, coding practices, and quality guidelines. Collaborate with cross-functional teams to resolve technical challenges and ensure successful project delivery. 
• Reviewing Standards: Constantly review the adherence to the standards that have been defined. Where new technologies are implemented, set up standards and ensure that the standard is communicated and adhere to. Where needed change standards and set new goals that align with the business strategy. 
• Prototyping and Proof of Concepts: Design and develop prototypes and proof of concepts to validate architectural decisions and assess the feasibility of new technologies or solutions. Evaluate and recommend appropriate tools, frameworks, and platforms to enhance system capabilities and performance. 
• Risk Management: Identify potential risks and dependencies in software architecture and propose mitigation strategies. Conduct thorough risk assessments, monitor system performance, and implement appropriate measures to ensure the integrity and security of software systems. 
• Collaboration and Communication: Collaborate effectively with stakeholders, including product managers, developers, testers, and business analysts, to understand their requirements, provide technical guidance, and ensure successful implementation of architectural designs. Clearly communicate complex technical concepts to both technical and non-technical audiences.
• Research and Innovation: Stay updated with emerging technologies, industry trends, and best practices related to software architecture. Proactively explore innovative solutions and propose architectural improvements to enhance system performance, reliability, and maintainability.

Living our Spirit:

• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity. 
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole. 
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables. 
• Views challenges as opportunities to expand on their knowledge base and takes a creative approach to overcoming the challenges. 

The Company We Keep: 

• At BET Software, we don't just recruit talent, we cultivate it. Our learning and development programmes, our various opportunities for growth, and our well-deserved incentives are what keep our All-Star Team the best amongst the rest.

Qualifications

• Bachelor's or master’s degree in Computer Science, Software Engineering, or a related field. 
• Minimum of 5 years of experience as a Technical Lead or a related role, with a focus on designing and architecting complex software systems. 
• Strong expertise in software architecture patterns, methodologies, and best practices.
• Strong planning and organisational skills. 
• Actively identify opportunities for improvement, targeted specifically at your role and function. 
• Strategies, invent, or originate previously unknown opportunities. 
• Ability to work under pressure and in a fast-paced growing environment. 

Apply Before 10/31/2025

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Skill Set

• Attention to detail
• Effective communicator 
• Problem Solving/ Resolution Driven
• Client Centric
• Software Development and Maintenance 

Responsibilities

Job Responsibilities:

Perform Planning

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

Implementation - Ensure the Solution is Functionally Complete

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
  Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity which performed it.
• Ensure wherever possible the identify of an entity can be proved to be the correct one.
• Implementation - Ensure the Solution is Maintainable
• Ensure the solution and its relevant code base supports ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to support teams to reduce development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Verify Deployed Solutions

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

Respond to Outages & Failures

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for your or your teams’ solutions.
  Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
• solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners

• When required supply appropriate information, domain knowledge and access to partners.
• Provide timely, relevant and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organisational success.
• Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
• Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.Views
• Challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.

Qualifications

• At least 3-5 years’ experience within a development environment is advantageous.
• 2 - 5 years database experience 3 -5 years server/client- side languages are advantageous.
• Good written and verbal communication skills.
• Strong attention to detail.

Apply Before 11/30/2025

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Skill Set

• Mentorship
• Strong understanding of Unit Testing practice 
• Adapts to change 
• Decision Making
• RESTful APIs
• knowledge of CSS, HTML, and other front-end languages
• Scrum / Agile environment

Responsibilities

Technical Outputs: 

• Develop & Maintain user-facing features using React.js. 
•  Make use of reusable components and front-end libraries for use across our platforms. 
• Optimize components for maximum performance across a vast array of web-capable devices & browsers. 
• Stay up to date on emerging code standards. 
• Maintain and implement code and design standards. 
• Mentor Junior and Intermediate React Developers.

Behavioural Outputs:

Adaptably Resilient 

• Adapts to change and is open to new ideas and willing to take on new responsibilities. 
•  Able to handle pressure and can effectively adjust plans to meet changing needs/demands. 
•  Changes his/her interpersonal style and approach based on the circumstances. 
• Adapts behaviour to maintain cooperative relationships with others. 
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions. 
• Maintains a positive attitude in the face of change.

Decision Making Quality 

•  Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others. 
•  Ensures others understand the decision before moving forward. 
•  Considers short- and long-term implications of the decision. 
• Able to logically defend and explain judgements and decisions. 
• Takes steps to accurately define the problem before seeking a solution. 
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

•  Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation. 
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible 
• Solves problems through questioning the status quo

Living the spirit: 

• Actively drives a culture of collaboration and open communication within the team. 
•  Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team. 
• Actively drives a culture of versatility and adaptability by modelling and encouraging Team Members to support each other not only within the department, but within the business as a whole. 
•  Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.

Qualifications

• 3+ years commercial experience with React 
• 5+ years JavaScript 
•  Experience with RESTful APIs 
• Solid knowledge of CSS, HTML, and other front-end languages 
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles and frameworks 
• State management experience with React Hooks & Redux 
• Solid, working knowledge of writing unit tests (Jest, React-Testing Library). 
• Strong understanding of Unit Testing practice 
• Knowledge of modern authorization mechanisms, such as JSON Web Token 
•  Familiarity with modern front-end build pipelines and tools 
• Ability to understand business requirements and translate them into technical requirements

Advantageous: 

•  Working in a Scrum / Agile environment 
• Experience with Kubernetes

Apply Before 12/31/2025