Job Description
Mission/ Core purpose of the Job:
- To provide day-to-day management, support and guidance to the Flagship and Large POS Own Shops, implementing plans, controls and standards for optimum performance and alignment with Consumer Channel (Branded) and MTN SA strategies.
Responsibilities
Context:
- The provision of service excellence within an “MTN Own Branded Shop” context
- Operating with a Regional Branded structure
- Operating within a dynamic, competitive and fluctuating market / industry
- High levels of legal, regulatory and commercial compliance
- Context changes in terms of technology advancements and customer behaviour
- Highly pressurized, deadline-driven environment
- Participative environment – highly diverse and team-focused
- Total customer experience for MTN brand
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
Sales Targets
- Ensure that in-store sales, revenue and churn targets as defined for the Flagship and Large PoS Own Shops are achieved.
- Coordinate teamwork to ensure that all team members understanding objectives and are able to achieve required service levels set for the POS Own Shop department, including serving other segments than Consumer if so is required as per MTN Sales strategy
Internal processes
- Monitor the day to day processes of the Flagship and Large POS Own Shops, ensuring that workflow continues without interruption.
- Manage stock, including stock control and forecasting, ensuring minimal stock outs and stock losses in Flagship and Large MTN Own Shop.
- Cash management for the Flagship and Large Own Shop in accordance with PPP’s governing cash management.
- Ensure the daily capturing of relevant financial and administrative documentation as per processes, policies and systems defined by MTN SA.
- Implement MTN policies, processes and systems at POS level, ensuring compliance and making recommendations for corrective actions where necessary.
- Resolve issues/ queries and liaise with relevant sales operations representatives or relevant areas within MTN to escalate issues/ queries.
- Identify the training needs of in-store staff in Flagship and Large Own Shop and advise the OSS accordingly.
- Identify and escalate in-store business risks accordingly.
Budget Management and Cost Control
- Ensure effective cash management and efficient use of financial resources for the Flagship and Large MTN Own Shop.
- Report on achievement of monthly targets in Flagship and Large MTN Own Shop.
Customer Satisfaction and Service
- Establish and manage solid customer relationships.
- Understand customer needs and provide input into the development and fine-tuning of systems and processes accordingly.
- Ensure maximum customer satisfaction with service and assistance provided by POS, Own Shop department, as measured by CSI.
- Advise OSS of trends/patterns pertaining to customer requests and needs for Flagship and Large MTN Own Shop.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure the delivery of first time right service excellence.
- Put feedback systems in place to gather first-hand customer information and use it for improvements in products and services.
Supervisory / Leadership / Managerial Complexity:
- Administer and control available resources to achieve POS goals and objectives for Flagship and Large MTN Own Shop.
- Ensure staff satisfaction
- Communicate goals clearly and facilitate achievement thereof
- Manage and motivate team to achieve agreed goals and targets
- Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required
- Communicate actively and effectively resolving any potential conflicts that may arise
- Evaluate and assess people performance
- Build and enforce a customer centric approach
- Build and maintain collaborative teamwork
- Coach, guide and motivate team/ staff
- Build professionalism, loyalty and commitment to the organization
- Have the self insight and flexibility to adapt to different situations
- Live the MTN Brand – change and influence employees behaviour
Role Complexity
Creativities (improvement/innovation inherent)
- Encourage continuous service improvement
Vulnerabilities (control span)
- Business expectations vs. the delivery reality
- Poor customer service will impact negatively on revenue
- Evolution of technology
- Inappropriate processes resulting in delayed service to customers
Collaboration: Refers to formal and informal relationships
Responsibility towards:
- Direct reports: up to 7 (for Flagship and Large Own Shop only)
- Matrix reports: none
- Key customers: POS Own Shop customers and prospective customers
- Key suppliers: sales operations representatives, training, IS, marketing
- Relations, etc.: franchise shops, other shops branded region
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
- Independent thought and Judgment:
Team motivation
- Resolution of queries / problems (within parameters set by company policy)
Authorities:
- As per delegation of authority
Minimum Requirements
Education Requirement:
- Minimum of a 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
- Fluent in English and language of Country preferable
Experience:
- Minimum of 3 years’ experience in an area of specialization, with experience in supervising others.
- Experience working in a medium organization
Training:
- Products and Services
- Systems training
Competencies
- Head - Big Picture Focus
- Analytical Thinker
Problem Solver –
- Operational Value Creator
Heart – Emotionally Intelligent
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
- Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand
Hands – Results Focused
- Results Achiever - Drives team objectives and contributes to sustainability of results
- Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
- Flexible working hours
- Pressurized deadline driven environment
- Work directly with customers
KPA Quality Standards
- Quality of reports
- Timely reporting and the accuracy thereof
- Employee satisfaction index
- CSI
- CMAT targets
- Implementation of processes and procedures
- Team motivation
Qualifications
Education Requirement:
- Minimum of a 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
- Fluent in English and language of Country preferable
Experience:
- Minimum of 3 years’ experience in an area of specialization, with experience in supervising others.
- Experience working in a medium organization
Apply Before 09/17/2025
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Responsibilities
The Consultant: Financial Reporting and Consolidations role is responsible to achieve the following objectives:
Strategy Implementation
- Deliver service aligned to the MTN framework, policies, procedures and templates established for Record to Report (R2R)
- Continuously provide input and improve the reporting framework and timelines established
- Assist Senior Manager in the formulation of tactical approaches, planning activities for the Opcos and Group.
- Support Opcos in completing their period end activities in line with the frameworks established
Operational Delivery
- Perform the consolidation of financial results (financial information) for monthly, quarterly and annual results as well as forecast, high level budgets and business plans.
- Prepare internal financial reports for Group Exco, Group Board and Group Audit Committee including monthly, quarterly and annual results as well as forecast, high level budgets and business plans.
- Prepare external financial results reports for analyst community, press advertisements, JSE and statutory purposes in compliance with IFRS, JSE and King IV principles.
- Define intercompany transactions and account types to be used to account for intercompany transactions.
- Implement and maintain financial consolidation system and processes.
- Support the development / update of intercompany policies and procedures.
- Assist in the preparation, review and distribution of the audit plan and audit instructions.
- Assist in managing the external audit process by way of obtaining information in a time bound manner to assist in timely completion of the audit.
- Investigate and provide input to audit differences.
- Keep abreast of latest developments in IFRS and integrate into MTN Group accounting policies and procedures.
- Ensure compliance with IFRS and assist in transitioning the Group operations to IFRS.
- Conduct quarterly reporting required in terms of loan and financial covenants, and any other legal/regulatory conditions (e.g. SARB, Stats SA, etc).
- Assist MTN Group operations on accounting issues and implementation of updated processes, standards and reporting parameters.
- Conduct accounting for merger and acquisition activity and other variable transactions.
Collaboration
- Perform business requirement analysis for master data requirements / business intelligence reporting.
- Assist in transformational initiatives within Finance CoEs, as applicable and drive the required change.
- Collaborate with the Financial Planning and Analysis team for finalising various commentary.
- Collaborate with other Finance CoEs, as applicable for reporting requirements.
Continuous Improvement
- Drive innovation and optimization initiatives within finance systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
- Analyse potential issues and risks to enable early resolution and course corrections.
- Analyse the business requirement for master data requirements / business intelligence reporting.
Key Deliverables
- Consolidated financial results
- Internal and external reporting inputs
- Audit planning and preparation
- Intercompany transaction categorisation
Role Dependencies
- Understanding of business strategy
- Financial Accounting objectives
- Finance operations and practices
Qualifications
Education:
- Minimum 4-year degree in Finance
- CA (SA)
Experience:
- Minimum 3 – 5 years’ professional experience.
- Experience in consolidations and reporting and supporting systems.
- Experience in the service management of business operations.
- Experience in leading change / transformation (financial accounting).
- Experience in continuous improvement through the implementation of best practices (financial accounting and record to reporting).
- Experience in financial accounting leading practices and trends.
- Proven success in delivery of high-quality analytics.
- Experience in working with various stakeholders.
- Experience in working under pressure and delivering under tight deadlines.
Capabilities:
- Conceptual Thinker, Problem Solver, Improvement Driver
- Culture and Change Champion, Supportive People Manager, Relationship Manager
- Results Achieve, Operationally Astute
Functional Competencies:
- Accounting Standards, Policies and Procedures
- Financial Consolidation
- Specialised Finance
- IFRS, GAAP & King IV
- JSE Regulations
Apply Before 09/15/2025
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Job Description
- The core purpose of the Returns Stock Processor is to ensure all stock returns are accurately received, processed and physically and systematically transferred to the relevant sub-inventories.
Responsibilities
Stock Control
- Ensure all stock returns are accurately received from the courier company and comply with the returns criteria and policies and perform stock rejection process for stock that does not meet the returns criteria.
- Conduct a completeness check of the return stock to the system and or the collection document and ensure the physical stock received is accurate.
- Receive stock on system and into totes where applicable.
- Raise and Process RMA’s and Intransit Receipts for returned stock and claims and scan all serialized items back into the Warehouse inventory on Oracle where applicable.
- Receipt stock on WMS Expert RDT system by clearing totes and creating loads timeously, where applicable.
- Ensure that stock received on system are in correct status and resolve stock in “Held” status. Intransit locations are to be cleared timeously.
- Perform the PACKING function onto pallet LPN (license plate number) where applicable
- Perform inter-org transfers, sub-inventory transfers or cage deposits to the relevant stock locations and obtain the relevant handover signatures and ensure that records of the handovers are filed in a manner that is easily retrievable for future reference.
- Ensure that all OBF and Warranty Assessment stock are handed over to the supplier for assessment
- Ensure that all Returns and OBF rejections are recorded and retrievable with ease.
- Perform RTV’s for all approved OBF/Warranty Assessment stock and dispatch stock upon collection.
- Ensure that all rejections are processed on system and returned to store where applicable.
- Prepare, Invoice and Dispatch stock on Tender
- Ensure that all returns are processed and returned to stock without delay
Stock Reconciliation
- Keep a record of all systems’ transactions for audit purposes.
- Conduct daily cycle counts of sub-inventories or stock locations and prepare count sheets for monthly stock counts.
- Conduct the monthly stock count in the Warehouse in line with the Central Warehouse policies.
- Assist with the reconciliation of any stock discrepancies.
- Assist in other areas of the Warehouse from time to time in line with the Operational requirements of the Central Warehouse as a whole.
Administration
- Hand over copies of all completed returns documentation to the Commercial Credit Department for verification.
- File all documentation in a manner that is retrievable by anyone of the Returns staff and within the auditors’ requirements.
- Resolving channel/customer queries
Housekeeping
- Keep a record of all systems transactions and ensure documents are filed in a manner that is easily retrievable and conforms to the auditors’ requirements.
- Contribute to a safe and healthy working environment and adhere to health and safety policies.
Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others.
Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision
- Attention to detail
- Ability to work under pressure
- Ability to adapt to a changing work environment
- Ownership and Accountability
- Innovative thinking
- Can Do Attitude
- Ability to read and understand reports
- Basic skills with Microsoft Excel, Word and PowerPoint
- Good interpersonal skills including good written and oral communication
- Collaboration skills
- Ability to multi-task
Key Deliverables
- Meeting of departmental and individual targets within agreed time frames
- Promote and practice good housekeeping habits
- Customer focused
Qualifications
Education:
- Matric
- Additional Inventory/Logistics courses (beneficial)
Experience:
Apply Before 09/15/2025
go to method of application »
Job Description
- The Reporting Analyst and Transformation Governance Support role is responsible for delivering accurate, timely, and user-friendly reporting on project delivery status, including progress, risks, and issues, aligned with the established reporting framework.
- The role supports transformation programme governance by tracking resolutions, monitoring change initiatives, and ensuring alignment with the strategic change agenda.
- This includes collaborating with the Head of Delivery and GM EPMO to track role changes, assess people impacts, and support the rollout of future EPMO structures.
- Additionally, the role contributes to piloting transformational initiatives and scaling them across the broader EPMO.
- As part of a dynamic transformation environment, responsibilities may evolve over time before transitioning into operational functions.
Responsibilities
- The core purpose of the role is to support the Portfolio Delivery team in project and program delivery by producing reliable and accurate reports on delivery of all portfolio programs and projects in relation to delivery within timelines, benefits tracking, risks and issues that provides insights for decision making and planning.
This is achieved through:
- Enhanced Decision-Making: Provide timely, accurate, and relevant reporting that facilitate informed decision-making across teams.
- Increased Efficiency: Streamline the transformation to capability and integration of all transformation programmes and ensure the roadmap is being tracked and
- followed towards strategy 2030
- Effective Steerco delivery: to actively drive and manage a proactive Steerco
- Stakeholder Satisfaction: Ensure stakeholders receive actionable reports and dashboards that meet their needs. Mission/ Core purpose of the Job
Mission/ Core purpose of the Job
- The Reporting Analyst and Transformation Governance Support role is responsible for delivering accurate, timely, and user-friendly reporting on project delivery status, including progress, risks, and issues, aligned with the established reporting framework.
- The role supports transformation programme governance by tracking resolutions, monitoring change initiatives, and ensuring alignment with the strategic change agenda.
- This includes collaborating with the Head of Delivery and GM EPMO to track role changes, assess people impacts, and support the rollout of future EPMO structures.
- Additionally, the role contributes to piloting transformational initiatives and scaling them across the broader EPMO. As part of a dynamic transformation environment, responsibilities may evolve over time before transitioning into operational functions.
- Sensitivity: Public MTNSA EPMO 3
- AI Execution: ensure the transformation programmes is executed and that the EPMO is transforming.
Detail descriptions:
Data Collection & Management
- Source, gather, and consolidate data from various telecom systems (e.g., billing, CRM, network performance) and other relevant repositories.
- Maintain and update databases to ensure data remains accurate, timely, relevant, and consistent.
- Follow defined processes to quality-check, clean, and validate raw data for reliability.
- Conduct preliminary analysis on raw data to prepare it for reporting.
- Ensure data is stored and managed in accordance with internal standards and ownership protocols.
Report Development
- Prepare reporting for the PMO in line with defined standards, templates and tools, on the status of projects in delivery (progress and issues/risks) in the approved project portfolio, ensuring value-add to the business
- Submit draft reporting to the Project Reporting Manager for review
- Distribute reporting in line with the reporting framework
- Provide reporting information/quantitative and qualitative data to stakeholders upon request
- Prepare reporting in line with the defined reporting cycle
- Participate in post-project evaluations and provide input
Trend Analysis & Insights
- Analyse data to identify trends in customer behaviour, service usage, and operational performance.
- Generate insights to support cost optimization, service enhancements, and revenue growth opportunities.
Stakeholder Collaboration
- Engage with internal departments (e.g., Business units, finance, etc) to understand data needs and reporting requirements.
- Present findings in a clear, visual, and business-friendly format to support decision-making.
- Participate in governance forums, meetings, and workshops to communicate reporting outcomes and gather feedback.
- Build and maintain strong relationships with internal and external stakeholders involved in projects.
Governance SteerCo
- Own the delivery pack for the Governance forum and/or steerco is compiled, updated and distributed
- Ensure the steerco is updated with relevant stakeholders
- Ensure presenters is on standby and dialed in for presentation in Governance meetings
- Manage the risks and issues from the steerco with the relevant HOD’s
- Manage the actions from the steerco ensuring they are updated and closed out as per the steerco
- Do the actions and minutes all Governance forum/ Steercos.
- Maintain a register of resolutions, oversee members’ approval of round robin resolutions.
- Sensitivity: Public MTNSA EPMO 4
Transformation Programmes pilots & roll out
- Work with the HOD to identify track & roll out Transformational programmes within the EPMO and then scale after piloting
- Develop the plan and work with the GM EPMO to drive out as part of the roll out
Transformation Initiatives
- Work with the HOD to deliver ad hoc projects or initiatives that need incubation in transformation before moving into the BAU space.
- This will involve items such as dashboards, spreadsheets, standard processes or managing a new product or service for the EPMO
Qualifications
Education:
- Matric
- Completed a degree or diploma OR studies in progress towards a project management or any commercial degree or Diploma
Apply Before 09/18/2025
Gmail
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