Analyst - Reporting Governance and Transformation.Commercial Operations SA at MTN

Job Description

• The Reporting Analyst and Transformation Governance Support role is responsible for delivering accurate, timely, and user-friendly reporting on project delivery status, including progress, risks, and issues, aligned with the established reporting framework.
• The role supports transformation programme governance by tracking resolutions, monitoring change initiatives, and ensuring alignment with the strategic change agenda.
• This includes collaborating with the Head of Delivery and GM EPMO to track role changes, assess people impacts, and support the rollout of future EPMO structures.
• Additionally, the role contributes to piloting transformational initiatives and scaling them across the broader EPMO.
• As part of a dynamic transformation environment, responsibilities may evolve over time before transitioning into operational functions.

Responsibilities

• The core purpose of the role is to support the Portfolio Delivery team in project and program delivery by producing reliable and accurate reports on delivery of all portfolio programs and projects in relation to delivery within timelines, benefits tracking, risks and issues that provides insights for decision making and planning.

This is achieved through:

• Enhanced Decision-Making: Provide timely, accurate, and relevant reporting that facilitate informed decision-making across teams.
• Increased Efficiency: Streamline the transformation to capability and integration of all transformation programmes and ensure the roadmap is being tracked and
• followed towards strategy 2030
• Effective Steerco delivery: to actively drive and manage a proactive Steerco
• Stakeholder Satisfaction: Ensure stakeholders receive actionable reports and dashboards that meet their needs. Mission/ Core purpose of the Job

Mission/ Core purpose of the Job

• The Reporting Analyst and Transformation Governance Support role is responsible for delivering accurate, timely, and user-friendly reporting on project delivery status, including progress, risks, and issues, aligned with the established reporting framework.
• The role supports transformation programme governance by tracking resolutions, monitoring change initiatives, and ensuring alignment with the strategic change agenda.
• This includes collaborating with the Head of Delivery and GM EPMO to track role changes, assess people impacts, and support the rollout of future EPMO structures.
• Additionally, the role contributes to piloting transformational initiatives and scaling them across the broader EPMO. As part of a dynamic transformation environment, responsibilities may evolve over time before transitioning into operational functions.
• Sensitivity: Public MTNSA EPMO 3
• AI Execution: ensure the transformation programmes is executed and that the EPMO is transforming.

Detail descriptions:

Data Collection & Management

• Source, gather, and consolidate data from various telecom systems (e.g., billing, CRM, network performance) and other relevant repositories.
• Maintain and update databases to ensure data remains accurate, timely, relevant, and consistent.
• Follow defined processes to quality-check, clean, and validate raw data for reliability.
• Conduct preliminary analysis on raw data to prepare it for reporting.
• Ensure data is stored and managed in accordance with internal standards and ownership protocols.

Report Development

• Prepare reporting for the PMO in line with defined standards, templates and tools, on the status of projects in delivery (progress and issues/risks) in the approved project portfolio, ensuring value-add to the business
• Submit draft reporting to the Project Reporting Manager for review
• Distribute reporting in line with the reporting framework
• Provide reporting information/quantitative and qualitative data to stakeholders upon request
• Prepare reporting in line with the defined reporting cycle
• Participate in post-project evaluations and provide input

Trend Analysis & Insights

• Analyse data to identify trends in customer behaviour, service usage, and operational performance.
• Generate insights to support cost optimization, service enhancements, and revenue growth opportunities.

Stakeholder Collaboration

• Engage with internal departments (e.g., Business units, finance, etc) to understand data needs and reporting requirements.
• Present findings in a clear, visual, and business-friendly format to support decision-making.
• Participate in governance forums, meetings, and workshops to communicate reporting outcomes and gather feedback.
• Build and maintain strong relationships with internal and external stakeholders involved in projects.

Governance SteerCo

• Own the delivery pack for the Governance forum and/or steerco is compiled, updated and distributed
• Ensure the steerco is updated with relevant stakeholders
• Ensure presenters is on standby and dialed in for presentation in Governance meetings
• Manage the risks and issues from the steerco with the relevant HOD’s
• Manage the actions from the steerco ensuring they are updated and closed out as per the steerco
• Do the actions and minutes all Governance forum/ Steercos.
• Maintain a register of resolutions, oversee members’ approval of round robin resolutions.
• Sensitivity: Public MTNSA EPMO 4

Transformation Programmes pilots & roll out

• Work with the HOD to identify track & roll out Transformational programmes within the EPMO and then scale after piloting
• Develop the plan and work with the GM EPMO to drive out as part of the roll out

Transformation Initiatives

• Work with the HOD to deliver ad hoc projects or initiatives that need incubation in transformation before moving into the BAU space.
• This will involve items such as dashboards, spreadsheets, standard processes or managing a new product or service for the EPMO

Qualifications

Education:

• Matric
• Completed a degree or diploma OR studies in progress towards a project management or any commercial degree or Diploma

Apply Before 09/18/2025