Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Essential Qualifications - NQF Level
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credit / FAIS Approved Qualification as the FAIS qualification list
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Closing Date - 4 September 2026
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Job Purpose
- Drive a Market Conduct culture of fair treament throughout the business ensuring high levels of regulatory compliance and documentation governance. The primary purpose of the Senior Manager: Market Conduct role is to lead, govern, and embed the Market Conduct agenda across the business, ensuring that customers are treated fairly and that all products, services, processes, and customer interactions align with regulatory expectations and customer outcome requirements.
- The role serves as the team's Market Conduct subject matter expert, providing specialist guidance, oversight, and governance to ensure the bank delivers fair customer outcomes while effectively managing conduct risk.
Job Responsibilities
- Identifying areas for improvement; recommend product or business rule enhancements
- Monitor, own and participat in business projects
- Provide input, advise and assist in ensuring timeous implementation of projects
- Ensure Executives are informed of project progress
- Post production monitoring and implementation
- Continuosly manage cost and efficiency od utilised communication channels
- Maintain strong relationship with Cluster Legal, Nels, CIA and Forms management
- Mainatain relationships withing cross functionally within in business unit and across cluster
- Accountable for the Market Conduct and culture progrem within the respective business unit
- Maintain strong relationship with MCCP Group office
- Analyse MCCP requirements for the various business streams
- Engagement with the business representatives and Executive to ensure all requirements are met
- Share knowledge and industry trends with the team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
- Contribute to a culture conducive to the achievements of transformation goals by particiating in Nedbank Culture building
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Risk/ Compliance/ Legal or any relevant qualification
Minimum Experience Level
Market Conduct Experience (Essential)
- Proven experience in Market Conduct, Conduct Risk, Customer Fairness, or Treating Customers Fairly (TCF).
- Demonstrable experience applying conduct principles within a regulated financial services environment.
Stakeholder Management Experience (Essential)
- Previous people management or leadership experience.
- Ability to influence senior executives, product teams, risk teams, and business stakeholders on conduct matters.
Governance and Conduct Oversight Experience (Essential)
- Experience leading or facilitating Conduct Committees, Governance Forums, Risk Forums, or Conduct-related initiatives.
- Ability to drive and oversee the Conduct agenda across the business
Relevant Experience Level (7-10+ Years) (Essential)
- At least 7-10 years of relevant experience in Market Conduct, Conduct Risk, Compliance, Product Governance, Customer Fairness, or related fields.
- Sufficient seniority to act as a subject matter expert and provide specialist capability within the team.
Closing Date: 02 September 2026
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Job Purpose
- To contribute to the development and maintenance of best practice of capital and impairment models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.
Job Responsibilities
- Develop, maintain and validate best practice capital and impairment models.
- Present models and supporting analysis to stakeholders for approval.
- Manage the model submissions through the governance requirements.
- Manage stakeholder expectations by liaising with stakeholders through the model build process.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Ensure data accuracy through data and front-end analysis; pre and post implementation of system/strategy changes.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Ensure accuracy and feasibility through impact analysis for newly developed model.
- Challenge other model builds through peer review participation and ensuring best practice.
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure business needs are met by engaging and assisting business through interaction and attendance at forums and committees.
- Assist the business to address queries by extracting and analysing data. Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
- Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
We are looking for candidates with a strong academic background in quantitative disciplines. The ideal candidate will hold:
- A postgraduate qualification in Statistics, Mathematics, Quantitative Finance, Econometrics, or a related field.
- Professional certifications such as CFA (Chartered Financial Analyst), FRM (Financial Risk Manager), CQF (Certificate in Quantitative Finance), or equivalent quantitative and risk management certifications will be advantageous.
Minimum Experience Level
- Graduate - recent graduate or early-career professional with a qualification in a quantitative field.
Technical / Professional Knowledge
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Quantitative Skills
Behavioural Competencies
- Adaptability
- Applied Learning
- Earning Trust
- Communication
- Stress Tolerance
- Driving for results
- Continuous Improvement
- Technical/Professional Knowledge and Skills
Closing Date: 04 September 2026
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Job Purpose
- Own and manage the end-to-end integrated workforce planning for GMCA by translating strategic priorities and marketing demand into executable capacity, capability, skills, sourcing and cost plans.
- The role optimises deployment across internal squads, multiple operating model parameters, specialist teams, Centers of Excellence, agencies, vendors and approved digital agents (Agentic A.I); provides forward-looking insight for trade-off decisions and strengthens delivery predictability, utilisation, capability and value realisation.
- The incumbent also leads the responsible introduction of agentic workforce capabilities, ensuring that human and digital work are designed, governed and measured as one operating system.
Key stakeholders
- Marketing Operations leadership and squad leadership
- GMCA business and marketing stakeholders
- Finance, Procurement, Risk, Compliance, HR and technology partners
- Centres of Excellence, travelling experts, agencies and vendors
- Data, workflow, MarTech, automation and AI enablement teams
Key accountabilities
Strategic demand and workforce planning
- Own the rolling forecast workforce plan across strategic, quarterly and sprint horizons, aligned to QBR priorities, campaign pipelines, release plans and operational commitments.
- Convert demand into skills, role, effort, timing, cost and sourcing requirements; expose capacity gaps, constraints, dependencies and decision points early.
- Build scenarios for changing demand, priority shifts, leave, attrition, specialist bottlenecks, agency mix and digital-agent augmentation.
- Facilitate evidence-based trade-off decisions and maintain a clear record of assumptions, choices, risks and impacts.
Capacity, allocation and flow optimisation
- Lead data-led allocation of work across squads, travelling experts, Centres of Excellence, agencies, vendors and digital capacity.
- Balance throughput, utilisation, service levels, cost, skill fit and sustainable team load while protecting critical marketing outcomes.
- Monitor backlog health, work ageing, work in progress, planned versus unplanned demand, bottlenecks and delivery dependencies.
- Partner with agile and delivery leaders to improve planning discipline, readiness, prioritisation and flow across the marketing release train.
Workforce analytics and decision intelligence
- Own trusted workforce planning data, definitions, models and dashboards across demand, capacity, utilisation, skills, cost, delivery and service performance.
- Produce forecasts, variance analysis and actionable insights for operational and executive forums; distinguish signal from noise and recommend decisions.
- Establish data-quality controls and reconcile workforce, workflow, financial, time-tracking and supplier data.
- Use scenario analysis and leading indicators to anticipate constraints rather than only reporting historical performance.
Agentic workforce planning and work redesign
- Identify repeatable, rules-based and information-intensive work suitable for automation or approved AI-agent augmentation, while retaining human accountability for judgement and risk.
- Decompose workflows into tasks and determine the best-fit delivery source: human, agency, system automation, AI assistant or governed AI agent.
- Model digital-agent capacity, availability, cost, quality, exception rates and human oversight requirements alongside human capacity.
- Partner with technology, data, risk and business owners to define guardrails, access controls, approval points, monitoring and escalation paths.
- Pilot and scale agentic use cases using clear hypotheses, baseline measures and benefits tracking; stop or redesign use cases that do not meet quality, safety or value thresholds.
- Build workforce readiness through practical AI literacy, prompt and context design, human-agent collaboration, workflow orchestration and adoption support.
Commercial, supplier and financial management
- Integrate workforce plans with budget, transfer-pricing, statement-of-work and supplier commitments.
- Optimise the internal, agency, vendor and digital-resource mix based on value, capability, responsiveness, risk and total cost of delivery.
- Monitor forecast versus actual effort and cost, investigate variances and recommend corrective action.
- Provide capacity evidence for supplier negotiations, commissioning decisions and insource, outsource, automate or augment choices.
Governance, service management and risk
- Operate clear workforce planning services, intake routes, prioritisation rules, service levels, exception management and escalation paths.
- Ensure workforce decisions comply with applicable governance, privacy, security, model-risk, procurement, financial and people requirements.
- Maintain auditable planning assumptions, access controls, decision logs and performance records for human and digital work.
- Continuously improve planning processes, controls, standards and service experience.
Leadership, stakeholder enablement and change
- Lead and develop the workforce planning capability, set clear outcomes and create a high-accountability, psychologically safe environment.
- Influence senior stakeholders through concise options, transparent implications and a recommended course of action.
- Build planning capability across MOPS through playbooks, coaching, self-service insights and structured planning rituals.
- Create strong partnerships across Finance, HR, Procurement, Risk, Technology, agencies and Centres of Excellence.
- Ensure all personal development activities are completed within agreed timeframes and performance standards, fostering continuous growth as a vendor management professional.
Identify personal development opportunities (e.g., relevant training courses) to enhance expertise in workforce planning, keeping skills and industry knowledge up-to-date.
Candidate profile
- Essential qualification: Relevant bachelor's degree or advanced diploma (NQF Level 7 or equivalent) in business, operations, analytics, industrial engineering, human resources, marketing, finance, information systems or a related discipline, .
- Preferred qualification: Honours or postgraduate qualification in business, operations, analytics, workforce planning, industrial engineering, HR, digital transformation or a related discipline.
- Preferred certifications: One or more relevant certifications in strategic workforce planning, agile delivery, project/programme management, data analytics, change management, process improvement, responsible AI or an enterprise workflow platform. Certifications should support capability but should not substitute for demonstrated delivery experience.
- Minimum experience: Typically 8 to 12 years of relevant experience in workforce planning, capacity management, operations, delivery management or resource optimisation, including at least 3 years leading people or a significant enterprise-wide planning capability. Marketing, creative, agency, professional-services or other project-based operating environments are strongly advantageous.
Essential experience
- Building and operating strategic, tactical and operational workforce plans in a complex multi-team environment.
- Forecasting demand and capacity; scenario modelling; skills-based planning; workload allocation; utilisation and cost analysis.
- Working with agile or product-based delivery, including quarterly planning, backlogs, sprints, dependencies and release coordination.
- Developing executive dashboards and translating data into practical trade-off decisions.
- Managing a blended delivery ecosystem that may include employees, contractors, agencies, vendors and specialist partners.
- Leading change, improving planning discipline and influencing senior stakeholders without relying only on formal authority.
- Applying governance, data quality, financial controls and service management to an operational planning function.
Agentic and digital capability
- Working understanding of generative AI, AI agents, automation and the distinction between assistive, supervised and autonomous execution.
- Ability to redesign work at task and workflow level, define human-in-the-loop controls and specify decision, escalation and exception points.
- Ability to evaluate agentic use cases for feasibility, risk, cost, quality and measurable business value.
- Practical skill in prompt and context design, structured experimentation, output evaluation and adoption enablement.
- Awareness of responsible AI, privacy, security, bias, explainability, access control, auditability and third-party risk.
- Ability to model human and digital capacity in an integrated plan. Coding is not essential, but strong technology fluency and the ability to partner with technical specialists are required.
Technical skills
- Advanced spreadsheet modelling and scenario analysis.
- Business intelligence and data visualisation; ability to define metrics, interrogate data and communicate insight.
- Workflow and work-management platforms such as Jira or equivalent; backlog, time, capacity and service data.
- Financial and commercial acumen, including budgeting, unit cost, transfer pricing and supplier capacity.
- Process mapping, service design, root-cause analysis and continuous improvement.
- Excellent written, verbal and executive presentation skills.
Job Post End Date: 04 September 2026
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 03/09/2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 03/09/2026
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Job Purpose
- The Senior Internal Auditor role exists to deliver individual audit engagements end-to-end by translating portfolio assurance priorities into high-quality, timely and cost-effective audit execution.
- The role plans, executes, concludes and reports on audits within assigned scope, applying sound professional judgement, disciplined methodology application and credible stakeholder engagement.
Job Responsibilities
Audit Strategy
- Apply portfolio and sub portfolio assurance priorities to individual audit engagements, ensuring audit objectives are aligned to key business risks, regulatory expectations, and agreed assurance focus areas.
- Identify and escalate emerging engagement level risks, delivery constraints, and systemic themes through established governance and audit leadership channels.
- Audit Planning & Design
- Lead the planning and design of audit engagements through risk assessment, walkthroughs, scope definition, and the development of Risk and Control Matrices (RACM), audit programmes, and data requirements.
- Ensure audits are risk based, appropriately scoped, executable within agreed timelines and resources, and aligned to Group Internal Audit methodology, IIA Standards, and quality requirements.
Audit Advisory & Partnering
- Lead engagement level stakeholder interactions, including kick off, walkthrough, and close out discussions.
- Manage auditee expectations, document requests and requirements, scope and findings discussions professionally, demonstrating understanding of business objectives, client impact, and commercial context.
- Provide constructive challenge while maintaining audit independence, credibility, and professionalism across the audit lifecycle.
Audit Execution
- Accountable for the end to end execution of audit fieldwork across business as usual processes, programmes, digital initiatives, and complex change environments.
- Apply data analytics and test automated controls as part of audit execution.
- Direct and coordinate audit team activities to ensure disciplined execution of audit programmes, validated evidence, robust workpaper standards and appropriate addressing of review notes.
- Manage engagement productivity and efficiency by managing timelines, budgets, and delivery risks, escalating issues and blockers timeously.
Job Responsibilities Continue
Risk Based Assurance
- Evaluate audit results and apply sound professional judgement to determine engagement level conclusions, proposed ratings, and issue severity.
- Ensure findings are balanced, evidence based, and clearly articulate risk, impact, root cause, and actionable recommendations.
- Escalate high risk judgements and significant issues in line with governance and escalation requirements.
Audit Reporting
- Lead the drafting and finalisation of clear, accurate, and insight driven audit reports that support effective decision making.
- Agree management action plans with clear ownership, realistic timelines, and defined closure evidence.
- Ensure issue tracking, validation, follow up, and closure activities are completed in line with internal standards and governance expectations, providing high quality inputs into engagement level and portfolio reporting
Regulatory, Governance & Quality Compliance
- Ensure audit engagements comply with Group Internal Audit methodology, Institute of Internal Auditors (IIA) Standards, and applicable regulatory requirements
- Maintain appropriate documentation, version control, and governance compliance across engagement deliverables
People Leadership & Capability Development
- Lead, coach, and develop Internal Auditors and Graduates assigned to engagements through clear expectations, constructive feedback, and on the job capability development
- Promote disciplined execution, ethical conduct, and continuous improvement within audit teams
Qualifications
- Essential: Relevant degree or advanced diploma (e.g. BCom) in Accounting, Auditing, Risk, Finance or related field.
- Preferred: Honours degree where role complexity warrants and professional qualification in progress (e.g. CIA, CA(SA) or equivalent).
- Minimum Experience Level
- Essential experience: Minimum of 5+ years’ relevant internal audit, external audit or assurance experience. At least 3-5 years in climate, environmental, Environmental, Social and Governance (ESG), sustainability assurance, risk management or environmental consulting.
- Preferred: Approximately 4 – 6 years’ relevant experience, including leading audit engagements and supervising team members where applicable. Typically 1–3 years engagement lead or supervisory experience.
Behavioural Competencies
- Managing Work
- Monitoring Information
- Building Partnerships
- Quality Orientation
- Continuous Improvement
- Work Standards
- Courage
- Adaptability
Closing Date : 4 September 2026
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Job Purpose
- The Senior Internal Auditor role exists to deliver individual audit engagements end-to-end by translating portfolio assurance priorities into high-quality, timely and cost-effective audit execution. The role plans, executes, concludes and reports on audits within assigned scope, applying sound professional judgement, disciplined methodology application and credible stakeholder engagement.
Job Responsibilities
Audit Strategy
- Apply portfolio and sub portfolio assurance priorities to individual audit engagements, ensuring audit objectives are aligned to key business risks, regulatory expectations, and agreed assurance focus areas.
- Identify and escalate emerging engagement level risks, delivery constraints, and systemic themes through established governance and audit leadership channels.
Audit Planning & Design
- Lead the planning and design of audit engagements through risk assessment, walkthroughs, scope definition, and the development of Risk and Control Matrices (RACM), audit programmes, and data requirements.
- Ensure audits are risk based, appropriately scoped, executable within agreed timelines and resources, and aligned to Group Internal Audit methodology, IIA Standards, and quality requirements.
Audit Advisory & Partnering
- Lead engagement level stakeholder interactions, including kick off, walkthrough, and close out discussions.
- Manage auditee expectations, document requests and requirements, scope and findings discussions professionally, demonstrating understanding of business objectives, client impact, and commercial context.
- Provide constructive challenge while maintaining audit independence, credibility, and professionalism across the audit lifecycle.
Audit Execution
- Accountable for the end to end execution of audit fieldwork across business as usual processes, programmes, digital initiatives, and complex change environments.
- Apply data analytics and test automated controls as part of audit execution.
- Direct and coordinate audit team activities to ensure disciplined execution of audit programmes, validated evidence, robust workpaper standards and appropriate addressing of review notes.
- Manage engagement productivity and efficiency by managing timelines, budgets, and delivery risks, escalating issues and blockers timeously.
Job Responsibilities Continue
Risk Based Assurance
- Evaluate audit results and apply sound professional judgement to determine engagement level conclusions, proposed ratings, and issue severity.
- Ensure findings are balanced, evidence based, and clearly articulate risk, impact, root cause, and actionable recommendations.
- Escalate high risk judgements and significant issues in line with governance and escalation requirements.
Audit Reporting
- Lead the drafting and finalisation of clear, accurate, and insight driven audit reports that support effective decision making.
- Agree management action plans with clear ownership, realistic timelines, and defined closure evidence.
- Ensure issue tracking, validation, follow up, and closure activities are completed in line with internal standards and governance expectations, providing high quality inputs into engagement level and portfolio reporting
Regulatory, Governance & Quality Compliance
- Ensure audit engagements comply with Group Internal Audit methodology, Institute of Internal Auditors (IIA) Standards, and applicable regulatory requirements
- Maintain appropriate documentation, version control, and governance compliance across engagement deliverables
People Leadership & Capability Development
- Lead, coach, and develop Internal Auditors and Graduates assigned to engagements through clear expectations, constructive feedback, and on the job capability development
- Promote disciplined execution, ethical conduct, and continuous improvement within audit teams
Qualifications
- Essential: Relevant degree or advanced diploma (e.g. BCom) in Accounting, Auditing, Risk, Finance or related field.
- Preferred: Honours degree where role complexity warrants and professional qualification in progress (e.g. CIA, CISA, CAMS or equivalent).
Minimum Experience Level
- Essential experience: Minimum of 5+ years’ relevant internal audit, external audit or assurance experience. At least 3-5 years in Money Laundering, Terrorist Finance, Proliferation Finance and Sanctions risk assurance, risk management or consulting.
- Preferred: Approximately 4 – 6 years’ relevant experience, including leading audit engagements and supervising team members where applicable. Typically 1–3 years engagement lead or supervisory experience.
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Decision Making
- Technical/Professional Knowledge and Skills
Closing date: 4 September 2026
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Essential Qualifications - NQF Level
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credit / FAIS Approved Qualification as the FAIS qualification list
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Closing Date - 3 September 2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 03/09/2026
go to method of application »
Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- 3-year qualification in a mathematical or quantitative discipline, such as a BSc, BCom, Engineering degree, CFA, FRM, or CQF?
Preferred Certifications
- Data Analysis, Data Management (DAMA) certification. SAS Certification. SQL.
- Any Microsoft Power Tools will be advantageous
Minimum Experience Level
- 5 years relevant experience in an analytical environment
Technical / Professional Knowledge
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Business Acumen
- Quantitative Skills
Behavioural Competencies
- Applied Learning
- Coaching
- Communication
- Collaborating
- Decision Making
- Continuous Improvement
- Quality Orientation
- Technical/Professional Knowledge and Skills
Closing Date: 03 September 2026
go to method of application »
Job Purpose
- The Programme Manager is accountable for the integrated planning, orchestration and delivery of the Performance and Organisational Health Programme across the Group.
Job Responsibilities
Structured Problem Solving, Prioritisation and Intervention Support
- Drive rigorous problem solving on the programme’s most critical delivery challenges and provide hands-on support to intervention teams.
- Support Intervention Owners and Intervention Working Groups through the design, implementation and rollout of interventions, providing structured problem-solving facilitation, delivery discipline and constructive challenge without owning intervention content or change approach.
- Identify emerging issues that could materially affect programme outcomes; structure and lead cross-workstream problem-solving efforts to resolution.
- Help teams translate intervention objectives into actionable delivery plans with clear milestones, accountabilities and impact measures.
- Develop fact-based analyses and recommendations to support Programme Lead and sponsor decisions on priorities, trade-offs and resource allocation.
- Bring an enterprise-wide perspective to programme choices, ensuring attention remains focused on the highest-value issues and activities
Integrated Programme Planning and Delivery
- Own the integrated programme plan and ensure disciplined delivery against agreed milestones and outcomes.
- Translate programme priorities into an integrated delivery roadmap with clear outcomes, milestones, accountabilities and interdependencies.
- Maintain an enterprise-wide view across interventions and Programme support functions; manage the programme critical path.
- Track delivery against milestones, identify slippage early and work with intervention owners on practical recovery plans.
- Ensure programme activity remains focused on highest-priority outcomes and guard against proliferation of initiatives.
Cross-Workstream Integration and Dependency Management
- Ensure programme elements operate as an integrated portfolio rather than standalone initiatives.
- Identify and actively manage dependencies across Front Runner and Group-level interventions, change networks, and supporting business functions.
- Surface duplication, overlap and synergy; coordinate sequencing to minimise conflicts and maximise collective impact.
- Facilitate cross-workstream alignment and escalate critical issues to the Programme Lead where sponsor or ExCo intervention is required.
- Partner with the Change Team to align delivery timelines with change, adoption and scaling activities
Programme Governance and Executive Decision Support
- Prepare programme leadership and governance forums for effective, timely decision-making.
- Synthesise complex programme information into clear insights, choices and recommendations for the Programme Lead, Programme Sponsor and ExCo.
- Develop high-quality governance materials and proactively surface decisions required from senior leadership before they become delivery blockers.
- Design and manage the programme governance cadence across PHPT, intervention owners and executive forums.
- Maintain a record of key decisions and actions; ensure decisions translate rapidly into follow-through across programme teams
Job Responsibilities Continue
Programme Performance and Impact Tracking
- Establish an integrated view of whether the programme is delivering intended performance and organisational health outcomes.
- Consolidate delivery, adoption and impact data into a single programme performance view for leadership, moving reporting beyond activity tracking to tangible outcomes.
- Track progress against programme ambitions and milestones; identify interventions not generating expected impact.
- Facilitate corrective action discussions and support development of impact cases for priority interventions.
- Use performance data to inform prioritisation and resource allocation recommendations to the Programme Lead.
Programme Operating Rhythm, Capability and Transition
- Establish operating disciplines for effective programme execution and build sustainable internal capability.
- Establish ways of working and a disciplined cadence for planning, progress reviews, problem solving and decision making across PHPT and intervention teams.
- Clarify accountabilities across programme leadership, intervention owners and enabling teams; ensure commitments are followed through.
- Capture and document programme management practices, governance mechanisms and tools to enable sustainable internal ownership.
- Build internal capability and ensure programme management is embedded within Nedbank teams for the long term.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- SMP or equivalent
- PMP or Prince certification or equivalent PM framework
Preferred Certifications
- PMP or Prince certification.
- Programme Management certification (PGMP)
Minimum Experience Level
- 10 years experience working in a project environment of large project and or programmes of which 2-3 years management
Technical / Professional Knowledge
- Management information and reporting principles, tools and mechanisms
- Organisational behaviour theory
- Capacity planning
- Client Service Management
- Talent management
- Stakeholder management
- Financial management
- Microsoft Project
- Project Tool Kit
- Project Management
Behavioural Competencies
- Sharing Responsibility
- Leading Change
- Leading Teams
- Driving for Results
- Inspiring others
- Building Partnerships
go to method of application »
Job Purpose
- To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Nurture strong, long-standing client relationships.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the convenience, security and functionality of self-service solutions.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Discover client's needs through connecting, understanding and delivering financial solutions with care.
- Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Identify cross-selling opportunities through client engagement and quality conversations.
- Facilitate the sales process by informing clients of the product features and benefits.
- Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
- Provide complete solution to clients by networking and collaborating with internal stakeholders.
- Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
- Identify and recommend opportunities to enhance processes, systems and policies.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Achieve business objectives and identify and execute on quality sales leads.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert closing date: 03/09/2026
go to method of application »
Why This Role Matters
- In a world where milliseconds matter and reliability is non-negotiable, observability is the superpower that keeps enterprise systems alive, agile, and trusted.
- As our Senior Observability Specialist, you will architect the nervous system of our digital estate, bringing clarity to complexity across hybrid cloud, distributed platforms, and mainframe environments. Your work will ensure incidents are prevented before they happen, detected faster than ever, and resolved with confidence and speed.
- You won’t just monitor systems, you will illuminate them, championing Site Reliability Engineering (SRE) principles, automation-first thinking, and a truly measure-first culture.
Your Mission
- To deliver enterprise-grade observability solutions that provide real-time insights into system health, performance, and resilience—using best-in-class platforms like Dynatrace and ServiceNow.
- You’ll partner with technology and business leaders to design scalable, integrated monitoring ecosystems that empower teams, reduce noise, and turn data into decisive action.
What You’ll Be Doing
Design & Build World-Class Observability
- Architect and implement end-to-end observability across applications, infrastructure, and services
- Define and set enterprise standards for monitoring and event management
- Instrument services using logs, metrics, traces, telemetry, APM, RUM, and synthetics
- Design synthetic user journeys for proactive, early-warning detection
- Build high-signal alerts and visually compelling dashboards that matter
- Ensure scalability, availability, and recoverability across hybrid cloud environments
Integrate, Automate, Accelerate
- Integrate observability platforms with ServiceNow Event Management
- Design event normalization, enrichment, CI binding, and noise reduction strategies
Drive Operational Excellence
- Strengthen operational readiness with clear procedures and response plans
- Partner with operations teams to close monitoring gaps and refine incident response
Champion Continuous Improvement
- Research emerging observability tools, trends, and practices
- Design advanced, cross-technology observability solutions at enterprise scale
Lead, Influence & Enable
- Serve as an observability and SRE consultant across enterprise initiatives
- Support SRE practices including SLIs, SLOs, error budgets, and post-incident reviews
Experience & Expertise
- 8–10 years of IT experience, with 7–10+ years in monitoring, APM, observability, or SRE at enterprise scale
- Deep, hands-on expertise with Dynatrace, ServiceNow APM/Event Management, or equivalent platforms
- Strong background in event management design, ITSM integration, and automation
- Proven experience designing SLIs, SLOs, alert strategies, and driving MTTR reduction
- Production experience in AWS, Azure, or GCP, including Kubernetes and containerized environments
Technical Strengths
- Strong programming logic and scripting expertise
- Ability to design solutions that span complex, interdependent technologies
- Solid understanding of hybrid cloud and distributed system architectures
Qualifications
- IT Diploma / Degree or equivalent practical experience
The Way You Work
- Strategic thinker who sees the big picture while mastering the details
- Calm under pressure, leading incidents with clarity and confidence
- Able to influence without authority, coaching teams to shift-left and own their SLOs
- Collaborative across all organizational levels
- Emotionally intelligent, decisive, resilient, and quality-driven
The Impact You’ll Make
- You’ll redefine how reliability is engineered, how incidents are experienced, and how visibility empowers teams. Your influence will be felt across platforms, portfolios, and people, turning observability into a competitive advantage.
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
go to method of application »
Job Purpose
- To contribute to business success by providing analyst services in order to understand and optimise business processes and prepare appropriate Automation business cases and solution designs.
Job Responsibilities
- Develop, Support & Maintenance Automation Solutions
- Involvement in POT/POC, evaluation of new technologies and functionalities
- Drive adoption of Technologies
- Ensure CoE governance and Standards are applied and maintained
- Application of business process evaluation and mapping techniques to describe current business processes and identify the feasibility of optimising business results through automation.
- Determine the current productivity using existing business processes.
- Apply evaluation and estimation techniques to estimate and project the possible productivity improvements using automated processes.
- Calculate the cost benefits of automation.
- Document required business case information, including potential risk and risk reduction.
- Application of process re-engineering techniques to optimise business processes.
- Evaluate business process performance.
- Develop business process improvements.
- Test and verify improvements.
- Develop implementation processes.
- The application of specific process constructor techniques to describe the ideal and feasible automated process indicating the expected productivity improvements.
- Define the automated process.
- Develop a solution design.
- Anticipate risks.
- Improve design to mitigate/eliminate risks.
- Provide Coaching and Mentorship.
- Execution of coding and programming activities in order to create sustainable, reusable automation artefacts, and the execution of quality tests.
- Interpret the solution design and define process and object design instructions.
- Use development techniques and programming language to build the required objects.
- Conduct peer coding reviews.
- Facilitate user acceptance testing
Camunda (Expert)
- Advanced proficiency in Camunda: workflow design, development, orchestration and operations.
Power Platform (Expert)
- Power Apps: building canvas and model-driven apps.
- Power Automate: building of medium to complex flows
- Power BI: data modeling, DAX, and dashboard creation.
- Copilot Agents: chatbot development and integration.
- Dataverse and connectors: understanding of data architecture and integration.
Robotic Process Automation (Proficient)
- Advanced proficiency in Blue Prism: process design, object development, control room operations.
- Familiarity with UiPath or Automation Anywhere is a plus.
Agentic AI & Intelligent Automation (Proficient)
- Understanding of agentic AI concepts: autonomous task execution, goal-oriented agents, and LLM integration.
- Experience with Azure OpenAI, or custom GPT-based agents.
- Knowledge of prompt engineering, orchestration frameworks, and AI governance.
- Integration & Development (Proficient)
- REST APIs, webhooks, and custom connectors.
- Scripting: Python, JavaScript, or C# for extending automation capabilities.
- Familiarity with Azure services (Logic Apps, Function Apps, Cognitive Services).
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- NQF Level 7 Qualification in Business Analysis
Minimum Experience Level
- 3 - 6 years
- 5 years practical experience in business process analysis; 2 years practical experience in analysing processes to identify automation opportunities
- Competent software developer with experience on different languages (Java, C#, C++, SQL)
- Experience testing product functionality; Experience with performance and/or security testing; Ability to Design Solutions
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance Risks and Controls
- Microsoft Office
- Relevant Software and system Knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Execution
- Driving Innovation
- Facilitating Change
- Operational Decision Making
- Customer Focus
- Communication
- Building Partnerships
Closing date: 31 August 2026
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
-
1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Closing Date
Method of Application
Use the link(s) below to apply on company website.
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