Vacancies at BHBW South Africa Proprietary Limited

Key Performance Areas

• Help grow business through introducing and development of new product groups
• Achieve revenue and margin targets
• Build relationships, coordinate, and manage activities between the suppliers, procurement, warehouse, sales admin, outbound logistics and distribution network
• Negotiate terms and pricing with suppliers to ensure competitiveness
• Manage stock levels
• Draw up and achieve budget by product groups
• Develop and update marketing plan and catalogues
• Manage profitability of product groups
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual Balanced Scorecard and KPIs
• Effective self-management and performance ownership
• Adherence to any reasonable instruction
• Optimize parts department processes 

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• A relevant degree/diploma/certificate would be advantageous

Minimum Experience

• 5-7 years knowledge and experience in the HAKO parts aftermarket business
• Technical product knowledge
• Inventory management
• Good track record in Cleaning industry an advantage

Competencies

• Excellent business acumen
• Results orientated
• Excellent verbal and written communication skills
• Ability to build sound business relationships
• Computer literate
• Influencing and negotiation skills
• Innovative in customer service offerings

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Key Performance Areas

• Achieve monthly target for customer work.
• Ensure work In Progress (WIP) is below 45 days.
• Customer visits - target customers (min 20 visits per month)
• Achieve gross profit on customer work at 40%
• Manage Big Truck Technicians
• Ensure services are up to date on units under the portfolio.  
• Generate service quotes when necessary.
• Ensure that Technicians are productive.
• Conduct machine audits and assessments
• Ensure contract profitability.
• Manage loss-making contracts.
• Ensure customer retention and obtain new customers.
• Conduct vehicle inspections for Technicians at least once a month
• Manage Non-Productive Labour (NPL)
• Quoting foreign machines and equipment
• Actioning failed load test on units 100% within the time given.
• Service must be completed 100%
• Maintain a safe working environment (according to safety policy and procedures)
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Are you qualified in relevant trade? (e.g., Diesel Mechanic)

Minimum Experience

• 3 – 5 years in a similar role
• Selling experience within the material handling equipment industry
• Experience in leading and managing staff 

Competencies

• Self-starter with high level of initiative taking.
• Results/action-oriented
• Flexible and adaptable
• Effective analysis of data
• Attention to detail.
• Customer service orientation
• Effective verbal and written communication skills
• Effective interpersonal relationships
• Computer literate
• Team player

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Key Performance Areas

• Carry out maintenance & repairs as per Hyster standards/BHBW requirements.
• Understand and implement preventative maintenance.
• Identify and target opportunity for customer work.
• Fault finding
• Assemble IC and Electric machines in accordance with BHBW and Hyster standards.
• Fit Telematics black boxes to the machines
• Assist with the loading and unloading of containers.
• Partake in new machine stock take as and when required.
• Complete the PDI process and sign off new machines.
• Understanding of supplier warranty systems, policies & procedures
• Quickly and efficiently diagnose machine systems and carry out repairs, services, and maintenance on forklifts on customer sites or at BHBW site.
• Ensure services are done on time and as per schedule - achieve 95% completion rate.
• Provide mentorship to apprentices assigned to you.
• Maintain professional image when representing BHBW.
• Control own admin (labor booking, service reports, part returns, expenses etc.)
• Work In Progress - no jobs open for more than 7 days.
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
• Maintain a safe working environment (according to safety policy and procedures)
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Qualified in relevant trade (e.g., Diesel Mechanic/Auto electrical)
• Driver’s license – Code B
• Valid forklift license

Minimum Experience

• Do you have experience on working of forklifts and earth moving equipment?
• Do you have 3-4 years’ experience in the same position?

Competencies

• Sound interpersonal and communication skills
• Basic trouble shooting and problem-solving skills
• Machine specific technical knowledge and skills
• Technical report writing
• Basic business and financial understanding
• Applicable product knowledge
• Customer orientation
• Able to work under without supervision.
• Good knowledge of hydraulics
• Willingness to work overtime and standby.
• Good auto electrical knowledge would be an advantage.
• Ability to work on all types of fork trucks including Big Trucks
• Have a good selection of tools.
• Teamwork
• Computer literate and basic understanding of forklift software
• Ability to work under pressure and meet deadlines.