Vacancies at CHEP

Job Description
Key Responsibilities May Include:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment
• TEMS Administrator DSV
• If Exceptional Customer service is your motto, consider your next role as a TEMS Administrator.

What the role entails:

• Act as the primary point of contact for customers, providing exceptional service and fostering strong relationships to ensure customer satisfaction.
• Support the resolution of customer queries and operational issues, contributing to the smooth operation of CHEP's customer contact functions.
• Proactively manage customer accounts, including reconciliations, scheduling, and administrative support, to enhance operational efficiency and customer experience.

What you will do:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

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Job Description

• The Master Data Analyst (MD Analyst) position delivers support to internal and external customers for the efficient creation and maintenance of CHEPs Customer Master Data across the AMETA region. The role of the Master Data Analyst is to manage and ensure the accuracy, integrity, and consistency of an organization's master data. The Master Data Analyst plays a critical role in data governance and data management initiatives, ensuring that master data is accurately maintained and consistently applied though auditing of Customer and Pricing Master. 
• The role also supports process improvement and standardisation projects to support operational efficiency across the region. This includes supporting pricing and customer projects to create account structure and pricing solutions, automations, and other improvements to support the AMETA business.

Key Responsibilities May Include:

• Perform detailed data analysis and quality control to identify irregularities and ensure resolution by collaborating with data engineering, business units, and IT teams.
• Develop and monitor KPIs to ensure compliance with data quality SLAs and proactively address potential data issues.
• Design and implement data integrity measures, including automation solutions, to streamline workflows and reduce manual errors.
• Maintain and enhance master data records using systems like SAP, Salesforce, PowerBI, and SQL, ensuring that data is up-to-date, reliable, and accessible.
• Collaborate with cross-functional teams to identify process inefficiencies and recommend solutions to optimize data management and reporting capabilities aligning data quality with dynamic business needs.
• Create and maintain documentation for all data-related processes, including system configurations, data governance policies, and troubleshooting procedures.
• Provide training and support to internal stakeholders on data tools and processes to promote best practices and drive consistency across regions.
• Participate in data-related projects, ensuring that data integrity standards are maintained throughout the implementation of new systems or process changes.

Major/Key Accountabilities:

• Ensuring Salesforce requests/activities are accurately and timeously completed. Requests include but are not limited to; account location opening, pricing, account closure and general support of the CHEP invoice production process
• Managing the loading of new scheduled BI reporting as well as maintaining current scheduled where changes are required.
• Pre and Post billing checks to be done on a weekly basis.
• Responsible for the maintaining of customer master data in Salesforce and SAP where dual maintenance is required.  Deliver a first-class customer service and strive to achieve departmental SLA’s.
• Responding to requests via Salesforce, liaising with internal customers via email and telephone
• Liaise and build relationships with other internal departments to ensure that the highest quality of master data is maintained.
• Managing the integrity of master data taking appropriate action where anomalies or errors are found in the data. Manage possible blockages to ensure efficiency in all operations.
• Subject Matter expert for projects impacting Masterdata.
• Manage regression testing when deemed necessary.
• Support Robotics process automation (RPA) through the review and testing of Master data automations and the manual processing of MD requests during Automation outages as needed.
• Support annual standard pricing uprate programs through mass update of SAP pricing data.
• Support change and continuous improvement projects to both organisation and process, to meet the needs of the customer and business.
• Support Internal and External Audit teams reporting as requested.
• Resolution of invoicing problems on a weekly basis.
• Continuously reviewing processes to implement automation and process efficiencies.

Measures

• Timeliness & Accuracy of Master Data updates.
• SOP Compliance and Control Reporting.
• Proven efficiency gains.
• Customer satisfaction.
• Team Engagement.

Scope

• Region: AMETA

Challenges

• Meeting changing business needs
• Working across different countries and time zone and cultures
• Meeting requirements for a broad range of internal customers across functions and disciplines
• Dealing with Mass Updates/requests
• Multi-tasking with day-to-day responsibilities
• Dealing with project work and day to day duties
• Meeting the work queue deadlines as per the SLA
• Ensuring all work queues are kept up to date daily.

Qualifications

• Certification in any of this : Information Systems/Computer Science/Data Analytics

Experience

• Experience of data management with accuracy and attention to detail
• Experience of SAP, Salesforce and Excel

Skills and Knowledge

• Intermediate Microsoft Excel
• Working knowledge and exposure to SAP and Salesforce systems would be advantageous
• Good written and verbal communication skills
• Good analytical and problem-solving skills
• Must be logical and have a methodical work ethic
• Minimum of 12 months experience working in a Master Data or administrative environment 
   

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• As our new HSE Systems & Assurance Lead, you'll play a pivotal role in that transformation.
• This is a rare opportunity to influence HSE maturity at a regional level and shape the systems, frameworks and assurance strategies that support thousands of employees across Australia, New Zealand, South Africa and the broader AMETA network.

Why This Role is Different:

• This is not a traditional compliance, audit, or systems administration role.
• We're looking for someone who can design, simplify and embed effective management systems across a complex regional environment. Success in this role will come from your ability to create approaches that are practical, scalable, and genuinely adopted by operations.
• You'll help shape how we manage HSE risk across AMETA by strengthening management systems, building sustainable assurance capability and moving the organisation beyond measuring compliance activity towards understanding whether systems and critical controls are genuinely effective.
• This role will suit someone who enjoys challenging complexity, improving how things work and building long-term organisational capability rather than maintaining the status quo.

What You’ll Be Doing:

• Lead the ongoing evolution and simplification of the AMETA HSE Management System.
• Design and strengthen regional assurance frameworks, methodologies, and governance processes.
• Develop assurance programs that focus on critical controls, risk effectiveness, and system health.
• Build organisational capability in assurance, verification and governance practices.
• Partner with operational leaders to translate global standards into locally relevant, practical solutions.
• Leverage data, insights, and trends to support continuous improvement and strategic decision-making.
• Drive consistency across diverse geographies while balancing local operational needs.
• Support the long-term maturity of HSE systems, governance, and organisational capability across AMETA.

What Will Make You Successful:

We're interested in leaders who can demonstrate:

• Experience designing, simplifying or transforming management systems, governance frameworks, or assurance programs.
• A track record of building capability and embedding sustainable ways of working, rather than simply maintaining established programs.
• The ability to assess whether systems and critical controls are genuinely effective, not just compliant.
• Strong business partnering skills and credibility working with senior operational and Supply Chain leaders.
• Experience influencing across complex, multi-site or multinational organisations.
• The capability to translate complex requirements into practical, proportionate solutions that work in operational environments. 
• Strong systems thinking, curiosity and a continuous improvement mindset.
• Experience within industries with mature governance, assurance or risk-management practices such as mining, aviation, energy, manufacturing, logistics or major hazards environments.

Location Flexibility:

This regional position can be based in:

• Australia
• New Zealand
• South Africa
• Regional travel will be required from time to time.

Qualifications:

• Please note: Candidates based in South Africa must hold a completed Bachelor's Degree (or equivalent qualification) to be considered due to local employment requirements. This requirement does not apply to candidates applying from Australia or New Zealand. 

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• As our new HSE Risk & Resilience Lead, you'll play a critical role in shaping the future of operational risk and resilience across a diverse international network spanning Australia, New Zealand, South Africa and beyond.
• This is a rare opportunity to influence how a major global organisation identifies, manages and responds to its most significant operational risks while helping to build the confidence of leaders, teams and stakeholders across the region.

Why This Role Is Different:

• This is not a traditional HSE compliance role. We're seeking a strategic risk leader who can establish a coherent risk architecture, strengthen critical risk management and embed resilience into practical business decision-making across AMETA.
• You'll work closely with operational leaders to improve how risk is understood, governed and managed, ensuring frameworks drive meaningful action rather than becoming administrative exercises.
• Success will come from your ability to connect risk management with operational outcomes, helping leaders gain confidence that the organisation's most critical risks are understood, controlled and continuously improving.
• This role will appeal to someone who enjoys building capability, influencing strategy and improving organisational maturity across complex and diverse operating environments.

What You’ll Be Doing:

• Lead the development and maturity of regional risk and resilience frameworks. 
• Strengthen critical risk and critical control programs across AMETA. 
• Improve visibility, governance and reporting of key operational risks. 
• Partner with leaders to strengthen risk ownership and decision-making capability. 
• Support resilience planning and broader organisational preparedness initiatives. 
• Drive consistency in risk management practices across multiple geographies. 
• Translate complex risk information into practical insights that influence business decisions. 
• Build a stronger risk-aware culture and improve organisational resilience across the region. 

What Will Make You Successful: 

We're interested in leaders who can demonstrate: 

• Experience developing, implementing or transforming operational risk, resilience or governance frameworks. 
• A strong understanding of critical risk management and the controls required to manage high-consequence risks. 
• The ability to establish structure, clarity and consistency across complex risk environments. 
• Proven success partnering with senior operational and Supply Chain leaders to improve decision-making and risk ownership. 
• Experience building organisational capability and improving risk maturity across large, complex or geographically dispersed operations. 
• Strong commercial judgement and the ability to balance governance requirements with operational realities. 
• The ability to translate complex risk information into clear, practical actions and business outcomes. 
• Experience within industries where risk management, operational discipline and resilience are critical to success, including mining, aviation, energy, industrial operations, logistics or major hazards environments. 
• Strong influencing skills with the ability to challenge constructively and build credibility without direct authority. 
• A track record of establishing, transforming or significantly strengthening risk management, resilience or governance capability, rather than simply operating mature frameworks that already existed. 
• Most importantly, we're looking for someone who has built, transformed or significantly improved organisational capability. If your experience has been built on creating meaningful change rather than maintaining the status quo, we'd love to hear from you. 

Location Flexibility 

This regional role can be based in: 

• Australia 
• New Zealand 
• South Africa 
• The successful candidate will work across the AMETA region and should be comfortable collaborating with diverse teams, stakeholders and operational environments. 

Qualifications 

• Please note: Due to local employment requirements, candidates applying from South Africa must hold a completed Bachelor's Degree (or equivalent qualification) to be considered. This requirement does not apply to candidates applying from Australia or New Zealand.