Vacancies at Discovery Limited

Key Purpose

• Resolves incidents common to a set of tickets, by analysis of underlying systems, evaluation of alternatives and the coordination of the implementation of fixes. Identify issues from sets of tickets by conducting trend analysis. Provides periodic reporting on incidents, as well as Incident Reports for major outages.

Areas of responsibility may include but not limited to

Incident Initiation Form

• Receive a ticket related to an incident from the service desk (or multiple tickets) and initiate Incident Management Process.
• Incident Analysis Board
• Analyse incident trends and liaise with external teams to determine root cause.
• Prepare and publish incident communications as per process.
• Coordinate necessary meetings/discussions with all stakeholders to restore affected services.
• Diagnose possible fixes/work-around, evaluate and eliminate possible causes.
• Evaluate recurring incidents to establish common trends/patterns.
• Initiate Problem Management Process where relevant
• Incident Report
• For major incidents investigate the conditions and document the findings in an Incident Report.
• If required, present the findings in the relevant forums.
• End of Day Summary Report
• Create an end-of-day summary report on incidents.
• Contribute to the summary monthly report of the area.
• Guidelines, Standards and Reference examples
• Participate in internal forums such as Support Services Work Group and lead work streams, to contribute to the methodology and standards.
• Ensure that knowledge acquired in the Release process is shared within the larger Support community.

Personal Attributes and Skills
Behavioural skills

• Stress management, Time management and prioritisation, Customer/Service orientation,
• Learning orientation, Analytical thinking Technical Skills
• Troubleshooting and problem analysis, Business writing, Incident trend analysis (statistical skills)

Education and Experience

• Matric - essential
• ITIL Foundation course – beneficial
• ITIL Practitioner and Microsoft MAP – beneficial
• Minimum 18 months’ experience in Incident Management or Service Desk environment
• Process knowledge of Incident management and ITIL processes
• Technical knowledge of Service desk monitoring and support tools
• Telephone etiquette

go to method of application »

Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to:

All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

Logical, analytical problem-solving ability.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently.
Ability to take accountability, responsibility, and ownership.

• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously
   
• Competencies
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Negotiator
• Presenter
• Strong communicator
   
• Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience

Requirements

• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel
   

go to method of application »

Key Purpose

• ​​The successful candidate will be required to take accountability to lead, organise, plan and control multiple technical IT projects, in a manner that will ensure that the Project goals and objectives are achieved within the overall scope and that overall delivery takes place within time and budget and ensure that value is provided to the department to meets its objectives.

Areas of responsibility may include but are not limited to:

• Manage and participate in scoping and planning workshops.
• Maintain Scope of Work and Project Plans.
• Ensure delivery of project deliverables within the agreed time, cost and quality.
• Ensure that project milestones are met.
• Issue resolution and management.
• Management of project risks
• Scope change control.
• Coordinate and Manage meetings according to the agreed schedule and format.
• Compile status reports within area of responsibility.
• Manage the quality of the project output.
• Mentor and guide the project team where required.
• Adhere to the prescribed Project Management standards, templates and code of conduct.
• Reach out to the larger company network for impediment removal
• Manage change across multiple projects and monitor it
• Working with partners and different business units
• Developing and managing budgets
• Projects Benefits Realization
• Sound understanding of insurance products and processes and competitive advantages
• Strong understanding of IT processes and methodologies

Knowledge and Skills:

Agile method experience

• Design thinking
• Using AI tools for Project Management
• Ability to break down complex Technology project objectives and work accurately to detail
• Ability to meet specific project goals and objectives.
• Ability to lead and manage virtual teams of internal or external resources
• Good command of the English language.
• Good interpersonal and communication skills.
• Mentor and motivator.
• Good facilitation and presentation skills.
• Negotiation skills
• High Stress tolerance
• Must be able to work within a team and work towards goals set by the department
• Must exhibit good problem solving skills

Educat

Education:

• Matric (Grade 12) with Mathematics
• Project Management (Qualification) Diploma or Certificate

Experience:             

• Minimum 2 - 4 years’ experience in Project Management environment
• Minimum 1 - 3 years’ experience in running projects in an IT environment
• Minimum 1-2 years experience in rolling out change management to Business
• Must have a proven record managing multiple projects simultaneously

go to method of application »

Key Purpose

• Translates the CRS and PRS into executable code without errors. Finds effective software solutions to technical issues. Ensure that the application performs the functions as required by business. Releases source code with zero defects

Areas of responsibility may include but not limited to

Source Code

• Implement the Technical Specification using the relevant development language (Java, Magic).
• Produce source code by applying the DHS technical standards, and referencing the systems' exposed sub processes.
• Update the reference documentation and update the scheduling tool with progress.
• Consult with BA and Architect on technical issues encountered.
• Document logic and comments inside code.
• Document Database structure changes and rule changes.
• Produce or update the configuration files.

Unit Test Code

• Conduct unit testing, and fix any defects found.
• Review error logs and provide BA with updates on fixes found in testing.
• Consult and assist the BA in reviewing defects found in testing.
• During Test Standby duties, handle any defects as raised in the testing process.
• Release the source code with zero defects.
• Peer Review Report
• Participate in the process of reviewing code for consistent application of standards, logic and effective use of libraries and reusable aspects of the application.

Defects Root Cause Analysis

• Respond to incidents escalated by the Incidents team.
• Log issues in the appropriate issues tracking system.
• Conduct preliminary analysis on issues.
• Verify and validate build stability.

Personal Attributes and Skills

Behavioural skills

• Learning orientation, structured and analytical problem solving, prioritisation, planning and organising, stress management, action orientation
• Technical Skills
• Business writing, software development within SDLC, data modelling

Education and Experience

• Matric with English and Mathematics
• Relevant tertiary qualification (beneficial)
• One year or less experience in source code development
• Process knowledge of SDLC, Unit testing, database structure design, technical change control
• Technical knowledge of Java, Magic, SQL, Orace, eblogic, C, Cognos, XML, TopLink/Hibernate

go to method of application »

Key Purpose

• The key purpose is to support the risk management function in the Life and Invest business by delivering against and facilitating the risk management programme and activities.

Areas of responsibility may include but not limited to

• Consistent, on time delivery of the risk reporting requirements for the Corporate Employee Benefits
• Chairing and presenting and Risk Executive Committees.
• Stakeholder management - ensuring the accurate reporting of risk exposures within the various business functional units through regular formal engagement with management.
• Managing the risk profiles of the Group Risk and Umbrella Funds businesses to ensure the information on the profiles is up-to-date, relevant and an accurate representation of the business environment.
• Performing risk assessments as required by the risk management plan.
• Supporting the Head of Risk in delivering on the Risk Management plan for the Life licence businesses.
• Providing technical risk management support in business meetings, and risk reviews.
• Provide input into Risk Management strategy and policies.
• Promoting a strong risk management culture within the business through engagement, challenge of risk information.
• Supporting and guiding junior staff.

Education and Experience

Essential:

• Matric
• BCom, BSc (Risk Management or Finance) from an accredited institution
• 5 years’ work experience in a risk management or related position

Advantageous:

• Risk Management degree
• 3 years’ work experience as a Risk Manager
  Technical Skills and Knowledge

Essential:

• Understanding of relevant regulations and compliance requirements applicable to the SA financial sector
• Strong analytical and communication skills
• Ability to manage projects related to risk assessment, mitigation, and compliance
• At least 3 years of insurance and/ or investment platform experience

Advantageous:

• Familiarity with risk management frameworks such as COSO, ISO 31000, or NIST.

go to method of application »

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Key Purpose

The successful applicant will be responsible for but not limited to the following job functions:

• Act as an autonomous practitioner and perform holistic and patient centered assessments within the patients’ own home, formulating a shared management plan with the patient.
• Ensure effective and concise communication with medical teams regarding assessments.
• Provide high quality care to patients including the ability to provide interventions such as intravenous therapies, nebulizers and wound care.
• Recognize emergency clinical situations such as anaphylaxis, cardiac and respiratory deterioration, to act appropriately knowing when to seek assistance.
• Liaise with patients, carers, and colleagues to assess the safety of a patient’s home environment, acting quickly to protect patients and staff from potential risk.
• Liaise with the multidisciplinary team to meet the patient’s additional needs (e.g., therapy services, social care teams or acute service.
• Provide effective and concise communication with Home Health and H@H team members to ensure safe handovers and continuity of care.
• Maintain comprehensive and accurate patient and service records, sharing information as appropriate and in line with POPIA.
• Onboarding of hospital at home patients.
• Setting up and removal of remote monitoring devices and troubleshooting.
• Ensuring all devices are maintained and in good working order.
• Building relationship with device vendor to manage and co-ordinate any device issues.
• To ensure that appropriate, consistent, and realistic information is provided to patients and families. To provide sensitive and complex information to relatives and patients. Provide education to member and family on programme and devices.
• Facilitating medication collection and stat treatments for patients admitted into Home Health and hospital at home.
• Ability to adapt easily to changing circumstances as the job functions constantly change depending on business requirements.
• Effective decision-making capabilities, identifying clinical risks through the application of clinical knowledge and protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the client’s benefit structure.
• Work as part of a team and provide support in the development of team members and the service as a whole. 

Competencies 

• Strong clinical skills 
• Excellent client communication skills 
• Must be a strong collaborator, team player and individual contributor. 
• Ability to work cohesively in a team environment while balancing multiple priorities. 
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace. 
• High level of attention to detail, resilience, enthusiasm, energy and drive.
• Positive, can-do attitude focused on continuous improvement. 
• Able to work under pressure and commitment to consistent high-quality delivery.

Experience, qualifications, and mandatory requirements

• Four-year Bachelor of Nursing Diploma
• Must be registered with SANC and practicing.
• 3+ years of clinical experience with in an acute-care hospital setting.
• Basic knowledge of Microsoft office and are fully computer literate.
• Valid Basic Life Support certification.
• Registered with SANC.
• Own transport to use to drive from patient to patient.
• Valid driver’s license.

Advantageous 

• Specialty in inserting of IV drip, Wound Care and Pain Management.
• Experience in care provision.
• Experience as a Home-Based Care Nurse.
• Exposure to all therapeutic disciplines. 
• Phlebotomy

go to method of application »

Job Summary

• The Business Analyst role is responsible for independently eliciting, analysing, and translating business requirements into functional and product specifications, validating delivered solutions, and acting as a trusted consultant to business stakeholders across integrated systems.

Key Responsibilities

• Act as a consultant to business stakeholders, challenging assumptions and clarifying intent.
• Develop business cases aligned to strategic and operational objectives.
• Produce and validate Customer and Product Requirements Specifications.
• Design functional solutions considering system interfaces and dependencies.
• Define and execute testing approaches, supporting UAT and sign-off.
• Manage project documentation, risks, scope, and delivery tracking.
• Review junior analyst artefacts and provide validation feedback.
• Support live environments through incident analysis and stakeholder communication.

Skills

• Requirements Elicitation
• Business Requirements Definition
• Business Process Modelling
• Solution Design, Implementation and Support
• Testing and Test Preparation
• Stakeholder Engagement
• Problem solving

Qualifications

• Matric.
• Informatics or Other Relevant Degree.

Certifications

• Advanced UML course
• BPMN Course
• PM training or qualification

Work Experience

• 5 years Business Analysis experience.
• Business experience & product knowledge (Advantageous)
• Integration experience with 3rd party vendors or multiple inter-dependencies (Advantageous)

go to method of application »

Job Purpose

• To act as a self-directed practitioner who provides and evaluates the highest standard of evidence-based care to patients within their own home, founded on agreed management care plans and protocols.
• This role will require you to deliver a range of assessments and interventions to patients in their own home to ensure timely treatment and facilitate early discharge and admission avoidance. Skills required for the role includes, cannulation, IV antibiotics, IV fluids, IV medications and wound care (a training programme can be offered to establish this skill set).
• This role will also ensure timeous and effective communication of client needs between key stakeholders to ensure delivery of safe and quality care.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Act as an autonomous practitioner and perform holistic and patient centred assessments within the patients’ own home, formulating a shared management plan with the patient.
• Ensure effective and concise communication with medical teams regarding assessments.
• Provide high-quality care to patients including the ability to provide interventions such as intravenous therapies, nebulizers and wound care.
• Recognize emergency clinical situations such as anaphylaxis, cardiac and respiratory deterioration, to act appropriately knowing when to seek assistance.
• Liaise with patients, carers, and colleagues to assess the safety of a patient’s home environment, acting quickly to protect patients and staff from potential risk.
• Liaise with the multidisciplinary team to meet the patient’s additional needs (e.g., therapy services, social care teams or acute service.
• Provide effective and concise communication with Home Health and H@H team members to ensure safe handovers and continuity of care.
• Maintain comprehensive and accurate patient and service records, sharing information as appropriate and in line with POPIA.
• Onboarding of hospital at home patients.
• Setting up and removal of remote monitoring devices and troubleshooting.
• Ensuring all devices are maintained and in good working order.
• Building relationships with device vendors to manage and co-ordinate any device issues.
• To ensure that appropriate, consistent, and realistic information is provided to patients and families. To provide sensitive and complex information to relatives and patients. Provide education to members and family on programme and devices.
• Facilitating medication collection and stat treatments for patients admitted into Home Health and hospital at home.
• Ability to adapt easily to changing circumstances as the job functions constantly change depending on business requirements.
• Effective decision-making capabilities, identifying clinical risks through the application of clinical knowledge and protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the client’s benefit structure.
• Work as part of a team and provide support in the development of team members and the service as a whole.

Competencies

• Strong clinical skills
• Excellent client communication skills
• Must be a strong collaborator, team player and individual contributor.
• Ability to work cohesively in a team environment while balancing multiple priorities.
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
• High level of attention to detail, resilience, enthusiasm, energy and drive.
• Positive, can-do attitude focused on continuous improvement.
• Able to work under pressure and commitment to consistent high-quality delivery.

Experience, qualifications, and mandatory requirements

• Two-year Bachelor of Diploma
• Must be registered with SANC and practicing.
• 3+ years of clinical experience with in an acute-care hospital setting.
• Basic knowledge of Microsoft office and are fully computer literate.
• Valid Basic Life Support certification.
• Registered with SANC.
• Own transport to use to drive from patient to patient.
• Valid driver’s license.

Advantageous

• Specialty in inserting of IV drip, Wound Care and Pain Management.
• Experience in care provision.
• Experience as a Home-Based Care Nurse.
• Exposure to all therapeutic disciplines.
• Phlebotomy