Vacancies at Fancourt

Requirements:

• The ideal candidate will be an outgoing, confident and polished communicator who genuinely enjoys working with people. You will be guest-focused, attentive to detail and able to remain professional and composed in a fast-paced environment.

The following requirements apply:

• Grade 12 or equivalent;
• A minimum of 2 years’ experience in a Front of House environment;
• Working knowledge of hotel management software and MS Office;
• Excellent communication and interpersonal skills;
• A genuine passion for hospitality and delivering exceptional guest service;
• The drive to continuously learn, develop and improve.
• A Hotel Management or Tourism Diploma will be advantageous, as will experience working with Guest Connect and SAP.

Key Responsibilities:

• The Guest Relations Officer is responsible for ensuring that every guest receives personalised, professional and memorable service.

Duties will include, but are not limited to:

• Ensuring that guest needs and requests are attended to efficiently, courteously and professionally from arrival through to departure and throughout their stay;
• Liaising closely with Reservations and Front Office to ensure accurate and up-to-date information on arrivals, departures and guest requirements;
• Maintaining and continuously updating guest profiles with relevant information gathered during their stay;
• Monitoring and following up on GuestRevu feedback received after departure;
• Investigating guest concerns with the relevant Department Managers and ensuring that appropriate, timely responses are provided;
• Building positive relationships with guests and anticipating their needs to enhance their overall experience at Fancourt.

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• We are looking for people with drive and passion for the industry and who are friendly and guest centric with good communication and numerical skills.
• We need people with a minimum of Grade 12 or equivalent, 1-2 years’ experience as a Waitron / Coffee Barista in a 4* or 5* establishment. Coffee machine training and a working knowledge of Micros will be an added advantage.

Duties include, but are not limited to: 

• Making and serving coffee;
• Daily stock take and effective stock rotation;
• Maintain cleanliness of working area, including garbage separation;
• Assist Waitrons as and when needed.
• We are looking for candidates who have their own accommodation in George / surrounds, who are prepared to work weekends, public holiday and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

Closing date: 22 November 2026

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• The position requires someone who is organised, professional, and most importantly, a strong and accountable leader.

We consider the following as essential:

Qualifications:   

• valid driver’s license,
• grade 12,
• formal tertiary Hospitality Management qualification (minimum NQF5),

Experience & Knowledge:             

• minimum of 3 years’ experience in a leadership / management role,
• minimum of 3 years’ experience in people development and training, diversity management and related personnel management efficiencies; plus, a working knowledge of current labour and other relevant legislation,
• experience with expense budgets, processes and controls (with exposure to annual budgeting and strategic planning);
• knowledge of principles and processes for providing customer and personal services, e.g. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction,
• knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources,
• must be computer literate in normal MS Office packages.

Skills & Abilities:

• strong leadership and interpersonal skills,
• effective communicator (active listening, social perceptiveness, effectively conveying information – verbally and in written form, etc.),
• effective coaching and mentoring skills; effective as a teacher, developer and motivator of people,
• results orientated / taking ownership - effective at monitoring performance of yourself, other individuals, or elements impacting on the work, to make improvements or take corrective action pro-actively, considering information and evaluating results to choose the best solution and solve problems,
• Critical thinking (logical problem solving),
• Mathematical reasoning ability,
• Time management / can plan and prioritise,
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. 

Closing date: 22 November 2026

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• We need someone who is friendly and guest centric with a minimum of Grade 10 and general cleaning knowledge. You must also be physically fit to carry heavy items / objects. 
• Stock / stores experience would be advantageous. 

Duties include, but are not limited to: 

• To clean, service and maintain guest rooms, lodges and member bar balcony
• Turning mattresses, carrying extra bed and cots
• Supply fire wood to rooms, stack and light fires
• Remove and empty large rubbish bins
• Deliver bulk supplies to rooms
• Assist in cleaning hard-to-reach areas
• Clean the assigned rooms and all their fittings, fixtures and furniture
• Report and follow-up maintenance problems with the Housekeeper
• Keep the workplace, storerooms and surrounding areas clean and tidy at all times.
• We are looking for candidates who have their own accommodation in George / surrounds, who are prepared to work weekends, public holiday and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

Closing date: 18 November 2026

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• We need a person who is friendly and guest centric with a minimum of Grade 10 or equivalent and general cleaning knowledge.

Duties include, but are not limited to: 

• Clean, service and maintain guest rooms and lodges according to prescribed standards, which includes:
• Clean the assigned rooms and all their fittings, fixtures and furniture;
• Report and follow-up maintenance problems with the Housekeeper;
• Turning mattresses once a month;
• Use the correct chemicals when servicing a room;
• Keep the workplace, storerooms and surrounding areas clean and tidy at all times;
• Look after the Company’s operating equipment, cleaning supplies and guest supplies.
• We are looking for candidates who have their own accommodation in George / surrounds, who are prepared to work weekends, Public holiday and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

Closing date: 18 November 2026

go to method of application »

• We need someone who is friendly and guest centric with a minimum of Grade 10 or equivalent, and general cleaning knowledge. Stock / stores experience would be advantageous. 
• You must also be physically fit to carry heavy items / objects.

Duties include, but are not limited to: 

• To clean, service and maintain the laundry
• Turning mattresses, carrying extra bed and cots
• Supply fire wood to rooms, stack and light fires
• Remove and empty large rubbish bins
• Deliver bulk supplies to rooms
• Assist in cleaning hard-to-reach areas
• Clean the assigned rooms and all their fittings, fixtures and furniture
• Report and follow-up maintenance problems with the Housekeeper
• Keep the workplace, storerooms and surrounding areas clean and tidy at all times.
• We are looking for candidates who have their own accommodation in George / surrounds, who are prepared to work weekends, Public holiday and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

Closing date: 18 November 2026