At Guardrisk we have only one purpose: To be of service to our clients. Our Vision: To provide value-added and cost-effective insurance and alternative risk transfer solutions. To employ professionals with a passionate commitment to service excellence. To network internationally and forge world-class partnerships. Our Values: We hold ourselves accountable...
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Role Purpose
- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of Guardrisk.
Requirements
Minimum Qualifications
- Relevant tertiary qualification.
- FAIS compliant / RE qualification.
- Related Insurance qualification preferred.
Minimum Experience
- Minimum 5 years’ experience in client services and operations within an insurance/ financial service environment.
- Minimum 5-7 years relevant role experience in a Portfolio Manager role.
- At least 3 years’ experience in a leadership capacity.
- Strong financial acumen and thorough understanding on relevant regulatory and compliance requirements.
- Cell captive insurance model experience will be advantageous.
Duties & Responsibilities
Client relationship – Manage existing portfolio of Clients
- Apply deep insight/ acumen regarding current market dynamics to effectively manage healthy client relationships of existing portfolio.
- Maintain relationships with all relevant clients/ stakeholders within assigned portfolio.
- Using financial acumen to interpret financial statements, actuarial data and ability to deal with budgets.
- Enhancing and sustaining Guardrisk image and presence.
- Distributing and discussing statistical information.
- Providing prompt authorisation of claim payments.
- Resolve client queries when escalated.
- Re-evaluating portfolio structures and servicing requirements on an ongoing basis relative to changing needs of the client.
- Evaluating client’s needs and requirements to enhance cross selling of other Guardrisk products.
- Manage the renewal process with broker/client.
- Ensuring all documentation pertaining to the insurance programme /facility is in place
Client relationship – Identify and execute on new prospects
- Developing and expanding the portfolio with ongoing prospect pipeline through liaison within the greater business, broker/ client relationship.
- Achieving a targeted annual new business budget for portfolio.
- Oversee the introduction of new clients and new insurance structures.
- Creating and maintaining business relationships to ensure new business growth of both income and clients.
- Dealing with Financial Managers, Financial Directors, Risk Managers at client EXCO level.
- Building and maintaining relationships at client/ broker and interdepartmental levels.
- Liaising with Underwriting, Finance, Actuarial, Claims departments.
- Attending product launches when required.
- Discussing and finalising client requirements in respect of pricing, cost and income structure.
- Co-ordinating documentation, role and responsibilities, agreements, system and legal requirements, processes and procedures.
- Complying and managing new business take-on procedures.
Financial Management
- Understand client financials and identify potential issues.
- Fully accountable for budgeting and forecasting for portfolio.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Client Reviews Process
- Liaising with the technical review teams.
- Advising technical review teams of all pertinent information prior to each review.
- Providing input into the development of the annual review plan.
- Setting up review meetings with clients in consultation with technical review teams.
- Delivering completed review reports to clients and following up and tracking of the implementation of proposed actions.
People Management
- Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
- Positively influence and manage change and offer specialist support where required.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
- Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Take ownership for driving career development.
Administration
- Maintaining CSA (monthly) questions through the risk management system.
- Attending monthly Operational meetings with Portfolio manager(s) or delegate accordingly.
- Assisting Executive with Divisional reporting and deputise when required.
- Maintaining prospects list and report back on divisional issues.
- Monthly budget review and reporting on variances and new business targets.
Deadline:17th May,2026
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Role Purpose
- The position will serve as the successor to the established role of Head: Reinsurance, with the express intent of being developed in order to replace/succeed our current Head of RI within the next 3 years. The position is developed in context of the attached development/organogram, whereby the RI Discipline within the Guardrisk Group will be advanced in a multifaced approach, whereby we will enhance both our client facing abilities as well as providing greater technical skill and delivery. Responsible for the management of the non-life reinsurance division in respect of providing leadership and management to the reinsurance team and support functions i.e technical reinsurance accounting and reinsurance Claims including other Guardrisk divisions and external clients.
- Please note that this particular role will initially be focused on greater client engagement and delivery of optimized reinsurance solutions to cell captive and business.
- The role encompasses seeking optimum reinsurance solutions for the company and our clients in line with the company strategic objectives.
Requirements
Qualifications
- Matric /Grade 12
- Relevant Degree & Insurance qualification
- FAIS compliant
Experience
- 10 years’ experience in the insurance or reinsurance industry
- Experience in cell captive industry would be advantageous.
- Experience and competence in team management and leadership.
- Strong understanding of cell captive mechanisms and the broader insurance landscape, including UMAs, General and Specialist insurance sectors, and reinsurance markets.
Duties & Responsibilities
Management of the team to achieve the following outputs:
- To support the growth in the business and deliver greater internal capacity, thereby reducing reliance and cost of external reinsurance service suppliers. We seek to be more visable and engaged with our client base- current setup and skills/experience does not allow for that.
- Delivering appropriate and optimised reinsurance advice to Cell captive clientele;
- Reinsurance programme structuring in line with client’s and GR strategic objectives;
- Negotiate renewal and new business with Reinsurers and reinsurance brokers;
- Ensure accurate and timeous completion of reinsurance contracts;.
- Collate underwriting information and data for compilation of risks profiles and cresta aggregates.
- Compile quarterly performance reports for the respective portfolio- encompassing analysis of claims development, understanding of clients pricing methodology and underwriting philosophy.
- Conduct regular meetings with all relevant stakeholders i.e. internal technical divisions, clients, reinsurers and reinsurance brokers in order to ensure efficient reporting to all parties.
- Keep abreast of the developments in the reinsurance market in order to identify any movements that could adversely or positively affect the security of any reinsurer in Guardrisk approved panel of reinsurance partners.
- Contribute to the completion of the annual statutory reports in respect of the reinsurance components of the report.
- Provide input in scoping auditing requirements for Internal Audit.
- Provide input and comments on Regulatory papers requiring reinsurance input.
- Ensure reinsurance guidelines and processes are adhered to.
- Produce monthly Management reports.
- Monitoring and review of Strategic Key Risks Indicators per the Risk register.
- Provide training to other divisions as and when required.
Competencies
- Attention to Detail
- Analytical
- Solutions driven
- Negotiation and influencing skills
- Good interpersonal skills
- Ability to work independently
- Ability to work under pressure
- Must advocate our Company Values (Integrity, Accountability, Teamwork, Diversity and Innovation)
- Leadership
Deadline:17th May,2026
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Role Purpose
- The Data Steward at Guardrisk is an operational data quality role responsible for monitoring, validating, and ensuring the reliability of business-critical data used across Guardrisk operational and downstream processes.
- The role exists to ensure that data flowing through Guardrisk systems is complete, accurate, timely, and fit for purpose, and to act as the primary point of contact for business teams when data quality issues impact underwriting, claims, finance, reporting, partner integrations, or regulatory processes.
- This role is hands-on and operational, embedded in day-to-day data processing rather than policy definition, and works closely with data engineering, IT platforms, and business teams to detect, triage, and resolve data quality issues before they impact business outcomes.
- The role also carries direct accountability for engaging with external data providers, intermediaries, and partners to ensure data quality is addressed at source, not only downstream. This includes building effective working relationships with external stakeholders, holding them accountable for data quality outcomes, and driving corrective action where data defects originate outside Guardrisk systems, in order to protect underwriting, claims, finance, reporting, and regulatory processes. This is achieved while working with the portfolio managers as and where required.
Requirements
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Data Management, or a related field.Practical experience in operational data environments is prioritised over purely academic or theoretical qualifications.Certifications or training in data management, data quality, or analytics are advantageous where they support hands-on execution.
Experience
- 5+ years’ experience working directly with data in operational or production environments, including:Transactional and operational dataHigh-volume data processingData ingestion, transformation, and validationProven experience monitoring data pipelines, feeds, or batch processes and identifying processing failures, delays, or anomalies.Hands-on experience identifying, investigating, and resolving data quality issues, including:Completeness, accuracy, and timeliness issuesData reconciliation and validationRoot cause analysis
Experience working closely with:
- Data engineering or platform teamsBusiness users consuming operational and reporting dataExternal data providers or integration partnersStrong domain experience in insurance (short-term, life, health, or microinsurance), with an understanding of how data issues impact:UnderwritingClaimsFinanceReporting and regulatory submissionsPractical exposure to Microsoft Azure data technologies and structured database environmentsWorking knowledge of BI or analytical tools (e.g. Power BI) for data investigation and validation, not just reportingAwareness of data governance and compliance tooling (e.g. Purview) as supporting mechanisms, not primary deliverables
Soft Skills
- Strong analytical and problem-solving ability, with a focus on diagnosing data issues under operational pressureHigh attention to detail, particularly when validating data used in critical business processesClear, confident communicator able to explain data issues in business-friendly languageComfortable working across business and technical teams to drive resolutionAccountable and outcomes-focused, with a bias toward action rather than escalation
Duties & Responsibilities
Operational Data Quality Monitoring (Primary Accountability)
- Monitor critical Guardrisk data flows, feeds, and datasets across operational and analytical platforms to ensure data is processed successfully, completely, accurately, and on time.Actively identify failed, delayed, incomplete, or anomalous data processing that may impact underwriting, claims, finance, reporting, partner integrations, or regulatory processes.Define and maintain operational data quality checks and thresholds (e.g. completeness, accuracy, timeliness, consistency) aligned to Guardrisk business use cases.Proactively surface data quality issues before they are detected by downstream business processes.
Data Quality Issue Identification, Triage, and Resolution
- Trigger, log, and manage data quality issues when operational data quality thresholds are breached.Perform initial investigation and root cause analysis to determine:Source of the issueScope and severityBusiness and downstream impactCoordinate resolution activities with:Data engineering and platform teamsSource system ownersExternal data partners where applicableTrack data quality issues through to resolution and validate fixes before closure.Provide clear, ongoing communication to affected business teams regarding issue status and remediation progress.
Business Enablement and Operational Data Support
- Act as the primary operational point of contact for business teams experiencing data quality or data availability issues.Support underwriting, claims, finance, actuarial, and reporting teams by:Explaining data defects, limitations, and anomalies.Advising on data fitness for operational, analytical, and regulatory use.Providing assurance once data issues are resolved.Translate technical data issues into clear business impact and risk statements.
Downstream Process and Business Impact Protection
- Ensure that data consumed by downstream processes (e.g. pricing, claims settlement, bordereaux, management reporting, regulatory submissions) meets agreed quality and timeliness standards.Proactively assess data readiness for critical downstream use and escalate risks where data quality may impact business outcomes.Identify recurring or systemic data quality issues and recommend preventative improvements to reduce operational risk and rework.
Practical Data Documentation and Usage Guidance
- Maintain practical, business-focused documentation for key Guardrisk datasets, including:Data definitions.Known data quality constraints.Usage considerations for downstream processes.Ensure documentation supports operational decision-making, not theoretical completeness.
External and Partner Data Quality Management
- Monitor the quality, completeness, and timeliness of data received from third-party partners and service providers.Engage partners when data does not meet agreed standards and coordinate remediation.Ensure external data quality issues are identified and resolved before impacting Guardrisk operations.
Supporting (Secondary) Governance Activities
- Support data governance standards, controls, and compliance requirements only where they directly enable operational data quality.Contribute to data governance initiatives as required, without detracting from day-to-day operational responsibilities.
External Stakeholder Engagement and Data-at-Source Remediation
- Act as the primary operational data quality interface between Guardrisk and external data providers, intermediaries, and integration partners.Build and maintain effective working relationships with external stakeholders to ensure shared understanding of data quality expectations, impacts, and remediation requirements.Proactively engage external parties when data quality issues originate outside Guardrisk systems, clearly articulating:– The nature of the data defect– Business and downstream impact– Required corrective action and timelinesDrive resolution of external data quality issues at source, rather than relying on internal workarounds, reprocessing, or manual correction.Validate fixes implemented by external parties and confirm sustained improvement before issue closure.Escalate recurring or unresolved external data quality issues through appropriate operational and commercial channels where required.
Deadline:17th May,2026
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