Current Roles at MiWay Insurance Limited

What will you do?

• The Buildings Desktop Assessor is responsible for assessing property damage claims remotely using digital tools and documentation. The role involves evaluating damage, verifying cover, quantifying repair costs, and making recommendations for settlement—all while providing exceptional customer service. The Advisor works closely with the Team Leader and supports the end-to-end claims process in line with company policies and regulatory standards.

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12/Standard 10/NQF 4  
• Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).

Minimum Experience  

• 1–2 years’ experience in insurance claims (preferably property/building-related)  
• Basic knowledge of building materials, construction principles, or  property assessments  
• Exposure to digital claims handling platforms or document-based assessments  
• Customer service experience in a call centre or insurance environment is beneficial. 

Key Responsibilities

• Claims Assessment & Processing  :
• Evaluate property damage claims via documentation (photos, contractor quotes, reports)  
• Confirm policy coverage, validate scope of loss, and assess the reasonableness of repair costs.  
• Raise queries with policyholders, brokers, or contractors where information is incomplete or inconsistent.  
• Recommend settlement values based on findings and policy terms. 
• Customer Service :
• Communicate clearly with clients regarding claims decisions and progress.  
• Maintain a professional and empathetic approach during all interactions.  
• Ensure clients feel supported throughout the claims process. 
• Compliance & Documentation  :
• Ensure all claims processed comply with regulatory and internal standards.  
• Maintain clear, detailed notes and upload all required documents on theclaims system.  
• Collaboration :
• Escalate complex or high-value claims to the Team Leader or Technical Assessor  
• Liaise with internal teams (e.g., Underwriting, Fraud, Legal) as required.
• Support the assessing team with administrative and technical tasks as needed.  

Deliverables

• Achieve targets for claims turnaround time and quality score.  
• Ensure accurate, fair, and timely claim decisions.  
• Maintain high levels of customer satisfaction.  
• Support reduction in claim leakage through detailed analysis and fair assessments  
• Contribute to overall claims team performance and improvement initiatives

Key Competencies

• Technical Acumen: Understanding of basic construction and insurance claims principles.  
• Attention to Detail: High accuracy in reviewing documents and identifying inconsistencies.  
• Communication Skills: Clear, empathetic, and professional communication (verbal and written)  
• Problem Solving: Ability to analyse evidence and propose fair claim resolutions.  
• Customer Focus: Strong commitment to supporting customers through stressful events.  
• Time Management: Ability to manage a claims caseload efficiently and meet turnaround expectations.  
• Team Collaboration: Willingness to contribute to the broader team's success. 

Deadline to apply 14 May 2026

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What will you do?

• The field assessor assesses damaged vehicles to identify and record the extent of the damage. This includes assessing safety systems, deciding whether to repair, replace and estimating approximate costs and timeframes for required repair. This role supports the claims handling philosophy by mitigating risk of vehicle spend (quantification, identification, and validation of vehicle).
• The assessor generates claims reports and investigative reports, determines market value for settlements, is up to date with automobile-related health and safety legislation and industry repair methods and has excellent interactive skills to discuss the damage and required repairs with clients, insurers, supervisors, and team members. 

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12 / SAQA Accredited Equivalent (Essential)  
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)  
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)  

Minimum Experience  

• 2 - 4 years’ work experience in the following (Advantageous):  
• Workshop / Motor Industry experience  
• Front line / client relationship experience in a panel beating environment.  
• Practical panel beating, spray painting, mechanical and electrical experience.  
• Assessing experience at a short-term insurer  
• Estimating in a panel beating environment

Key Responsibilities

Operations Management  

• Carry out operational tasks by following established processes.   
• Make fair, honest, accurate reasonable cost related decisions through the vehicle claim life cycle.  
• Accurate quantification, identification and validation of vehicles.

Customer Service  

• Provide a quality service to customers   
• Dealing with complex queries and investigating and resolving customer problems.  
• Consistently provide service in accordance with the pre-agreed service and  functional standards.  

Client & Customer Management (External)  

• Help manage clients by carrying out standard activities and providing support to others.  
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).  
• Effectively build, maintain and manage relationships with service providers and customers.  

Continuous Improvement  

• Contribute to reviewing existing operations in own area of work and   
• generate new ideas to assist in identifying continuous improvements.  
• Conduct workload activities in most efficient and cost-effective manner.  

Personal Capability Building  

• Develop and maintain excellent procedural or technical skills by   
• participating in assessment and development planning activities as well as   
• formal and informal training and coaching.  
• Internal knowledge and skills of industry methods and process not relying   
• on partners / industry to advise and dictate.  
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.  

Competencies Required

• Strong knowledge of vehicle repairs and insurance industry standards.  
• Excellent communication and negotiation skills.  
• Ability to work in a fast-paced environment and meet deadlines.  
• Strong analytical and problem-solving skills.  

Deadline to apply 14 May 2026

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What will you do?

• Miway is looking for a F2F Commercial Insurance Sales Hunters (B2B) 
• We are looking for a self-motivated, target-driven sales hunter who thrives on closing deals and building your own pipeline?
• If you live for the chase and back yourself to win, this role is for you.
• We’re looking for Commercial Insurance Sales Hunters (B2B) to join a high-performing Tied Agent sales team. This is not a lead-fed role — you will hunt, source, and convert your own new business through cold calling, networking, and engaging decision-makers.
• In this face-to-face, client-focused role, you’ll build strong relationships with business and corporate clients, offering tailored short-term insurance solutions across commercial, fleet, and corporate portfolios.

What’s on offer:

• Permanent role
• Hybrid setup, based in Bloemfontein
• Competitive basic salary (no retainer)
• Lucrative commission
• Training and tools of the trade provided

If you’re confident in your ability to hunt, close, and build long-term value, we want to hear from you 

Minimum Qualification Required

• NQF4/Matric/Standard 10
• FAIS credits/Full Insurance Qualifications (depending on Dofa)
• Financial Services Board Regulatory Exams (RE5) completed
• Must have your own reliable transport\Valid code B driver’s license

Minimum Experience

• Minimum 2 years’ experience in the commercial insurance industry
• Minimum 2 years’ experience in face-to-face business
• Ability to source, and convert our own new business leads

Deliverables include, but will not be limited to

• To deliver on business strategies and key deliverables
• To actively source and grow your portfolio of clients
• To provide world class service to your portfolio of clients, thereby ensuring a low lapse rate
• To screen new business and ensure that your portfolio does not pose a threat to Miway’s risk pool

Competencies Required

• Must be highly proficient in dealing with customers and staff at all levels
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined and ability to work under pressure
• Self-motivated and desire to excel
• Analytical and organised
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and attention to detail
• Professional and organised
• Excellent Excel and PowerPoint skill