HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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Description
- The ideal candidate for this role will be responsible to implement, facilitate, guide and audit compliance within the Occupational Health and Safety, Maintenance, Security and Quality Guidelines.
- The incumbent will need to ensure that all the HomeChoice Showrooms are compliant with the current legislation, HC Minimum SHERQ Standards and Policies to ensure limited risk.
What you will love doing in this role
Legal Compliance
Ensure full compliance but not limited to the following acts:
- OHS Act
- COID Act
- NEMA
- Road Traffic Act
- PSIRA
- Local Municipal Bylaws
- POPI Act
- Compliance to DOL Requirements
Minimum Standards
Ensure full compliance but not limited to the following company standards:
- Health & Safety: ISO 45001:2018
- Environmental: ISO 14001:2015
- Quality: ISO 9001:2015
- Risk & Security: ISO 27001 & 28001
- Minimum Insurance Standards
- Maintenance: Building - SANS 10400 / Electrical - SANS 10142-1
- Fire Systems: ASIB Requirements & SANS 10287
- Risk & Security: ISO 27001, ISO 28001, PSIRA & SAIDSA Bylaw 245 & POPI
- Business Continuity: ISO 22301
- NB: Achieve yearly ISO Certification
Policies
- Familiarize yourself with all relevant company policies and procedures.
- Inspect & Audit that all company polices implemented as required especially the SHERQ Policies.
Health & Safety "
Ensure full compliance to the OHS, COID Acts and the minimum ISO 45001:2018 standards:
Identify Hazards and Risks
- Implement appropriate controls to manage the risks.
- Train all relevant appointees to ensure competency in H&S
- Appoint competent employees to maintenance the standards.
- Implement the relevant standards and procedures.
- Implement appropriate checks and inspections to manage the risks.
- Inspect, Audit and Evaluate effectiveness of the H&S system.
- Arrange monthly SHE Meetings.
- Ensure budget allocation to implement the H&S system.
- Implement and use the MANGO SHERQ Online Management system to control and manage the relevant risks.
- Ensure continuous improvements, corrective actions and new initiatives implemented.
- NB: Ongoing reduction of IOD's / DIFR's year on year - Target Zero Injuries.
- Compliance to Department of Labour H&S requirements.
- NB: Achieve yearly ISO Certification!
Maintenance
- Identify Maintenance Hazards and Risks
- Ensure appropriate controls to manage the maintenance risks implemented and actioned.
- Training of all maintenance personnel in Safe Working Processes.
- Ensure Maintenance comply to relevant OHS Act Regulations & Local Bylaws
- Ensure compliance to SANS Standards on building maintenance, plumbing, electrical, fire & security systems etc.
- Inspect, Audit and implement continuous improvements and corrective actions for all gaps and defects identified.
Environmental
- Identify Environmental Aspects and Impacts
- Ensure appropriate controls implemented to manage the environmental impacts to ensure compliance to NEMA & ISO 14001:2015
- Managing Waste Contractors to ensure compliance.
- Identify waste streams and implement recycling strategy to achieve ZERO
- waste to Landfill.
- Inspect, Audit and implement continuous improvements and corrective actions for all gaps and defects identified.
- NB: Achieve yearly ISO Certification!
Quality
- Identify Environmental Aspects and Impacts
- Ensure appropriate controls implemented to manage the environmental
- impacts to ensure compliance to NEMA & ISO 14001:2015
- Managing Waste Contractors to ensure compliance.
- Identify waste streams and implement recycling strategy to achieve ZERO
- waste to Landfill.
- NB: Achieve yearly ISO Certification
Risk & Security
- Identify Security Hazards and Risks
- Implement appropriate security controls to manage the risks.
- Managing Security Contractors to ensure compliance.
- Ensure compliance to PSIRA & SAIDSA regulations.
- Implement systems, procedures and checks to ensure zero pilferage, theft and
- or robberies occur.
- Managing the security budget.
- Assist with security investigations
Business Continuity
- Implement appropriate BCM procedures and plans.
- Review and train employees on BCM Plans and actions.
- Ensure compliance to ISO22301 guidelines.
- Updating emergency contacts.
- Internal audit on compliance.
Quarterly and yearly assessments
- Carry out monthly & quarterly audits and assessment to ensure compliance.
- All stores to be audited at least twice a year.
- Assist with monthly inspections and compliance audits at third party vendors.
Meetings
- Conduct Health and Safety / Mango meetings monthly.
- Arrange and ensure security meetings on a monthly basis.
- General Area Manager meetings and feedback on inspection findings.
- General reporting of store audits.
- Minutes of meetings
- Monthly reports on Mango events etc.
Adhoc Tasks
- Assist the facilities team with any admin or additional duties as and when the need arises.
HR & IR Management
- Assist with any HR / IT Investigations and hearings.
- Compile investigation packs for Disciplinary Hearings.
- Prosecute and our Chair Disciplinary Hearings
Finance
- Manage the entire maintenance and SHERQ budget.
- Arrange adhoc maintenance and repair work.
- Manage SHERQ Training budget.
Requirements
What you’ll need to do this role
- Relevant Diploma (Minimum) - Degree (Advantage)
- Must have a vehicle license min EB / Code 8.
- At least 2-5 years’ experience within a safety administrative role and or acting as an SHE Representative.
- Qualified (certification) and acted as a First Aid, Fire Fighting and H&S Rep is essential.
- At least 2-3 years previous experience within a Health and Safety Role where Hazards, Risks was identified, and Controls implemented.
- At least 2-4 years’ working experience within a facilities department and have technical knowledge of facility management and maintenance of electrical, plumbing, fire and security systems.
- Knowledge of and experience in managing permanent and temp contractors i.e., Adhoc Maintenance, Contract Security, Cleaning and Labour Brokers.
- Qualified in ISO 45001:2018 / ISO 14001:2015 / ISO 9001:2015 and the implementation of the ISO systems via the Mango online SHERQ Management system.
- Knowledge to develop, implement and manage a SHERQ Budget.
- Experience in working as part of a team to implement and complete projects as per required deadlines and budget
- 5+ Years Extensive Knowledge of Security Systems, CCTV & Alarm systems.
- Knowledge and understanding how to do Cash and Fraud Investigations.
- Able to travel and away from home for weeks at a time.
- Willing and able to work remotely from home if and when required.
Physical Requirements
- Fit for duty
- Able and willing to work long hours during SHERQ investigations.
- Medically fit to travel, fly and or drive for long distances.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.
What you will love doing in this role
Drive Operational Efficiencies:
- Plan and execute financial stock takes.
- Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
- Align showroom merchandise with the current product catalogue.
- Merchandise products according to visual guidelines.
- Manage showroom productivity across all areas to drive sales.
- Develop timely action plans to address and resolve deficiencies.
Stock Management:
- Ensure efficient stock control processes to maintain optimal stock levels.
- Oversee stock taking and counts within the store
Cash Management:
- Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
- Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
- Reduce cash exposure to prevent robberies and burglaries.
- Track cash flow between POS and the safe.
People Management:
- Provide training on internal controls and educate staff on store risks.
- Offer coaching and guidance to maximize efficiency and ensure compliance.
Reporting:
- Deliver timely reports on the internal control framework and address deficiencies.
Health and Safety Compliance:
- Ensure adherence to health and safety regulations in the store
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
What we will love about you
- We love your energy and positive attitude.
- We love your persuasive skills.
- We love your ability to work both independently and as part of a team.
- We love your excellent communication skills.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability to change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis.
- The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
- Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
- Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
- Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
- Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
- Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
- Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
- Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
- Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
- Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.
Requirements
What you'll need to do this job
- Grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- We love your energy and positive attitude, driving enthusiasm in everything you do.
- We love your persuasive skills, guiding others to achieve goals.
- We love your ability to work independently and within a team.
- We love your excellent communication skills, engaging with others at all levels.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability, thriving in change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis.
- The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
- Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
- Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
- Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
- Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
- Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
- Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
- Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
- Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
- Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.
Requirements
What you'll need to do this job
- Grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- We love your energy and positive attitude, driving enthusiasm in everything you do.
- We love your persuasive skills, guiding others to achieve goals.
- We love your ability to work independently and within a team.
- We love your excellent communication skills, engaging with others at all levels.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability, thriving in change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom's stockroom on a daily basis.
- The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
- Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
- Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
- Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
- Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
- Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
- Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
- Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
- Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
- Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
- Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.
Requirements
What you'll need to do this job
- Grade 12/Matric/NQFL 3/ NQFL 4
- 1 year + retail stores experience
- 1 year + administration experience
What we will love about you
- We love your energy and positive attitude, driving enthusiasm in everything you do.
- We love your persuasive skills, guiding others to achieve goals.
- We love your ability to work independently and within a team.
- We love your excellent communication skills, engaging with others at all levels.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability, thriving in change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features.
- Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail