Vacancies at NTT Ltd.

Job Requirements

Job Profile Summary

• The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs).
• This role performs configurations, actions installations and attends to break/fix events.
• This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key Responsibilities:

• Owns larger portions of an installation, break/fix incidents at a low to medium level of complexity during project lifecycle
• Takes responsibility for problem resolution and troubleshooting during project lifecycle
• Escalates complex problems to the relevant third parties.
• Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover
• Compiles and maintains project administration (Time Capture and feedback to stakeholders)
• Conducts elementary presentations within the customer's organization.
• Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
• Performs any other related task as required.

Knowledge and Attributes:

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Work Experience

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco CCNP, Aruba ACP-CA or ACMP, F5 201/301

Installation knowledge of the following technologies would be advantageous

• Cisco Meraki Routing/Switching
• Cisco Wireless
• Cisco ISE
• Cisco Viptela SDWAN
• Cisco Catalyst Centre
• Aruba Central
• Aruba ClearPass
• F5 BIG -IP Server Load Balancing
• InfoBlox DDI (IPAM)
• Ekahau – Wireless Survey

Required Experience:

• Minimum 4 years’ work experience in technical implementation engineering, specific to Networking technologies.
• Moderate level of experience engaging with clients and conducting presentations.
• Moderate level of experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Moderate level of experience in diagnosis and troubleshooting

go to method of application »

Job Description

• The Virtualization Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
• Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Virtualization Engineer (L2) can restore service to clients.
• Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
• This role focuses on second-line support for incidents and requests with a medium level of complexity.
• This role focusses across two or more technology domains - Virtualization and Storage / Cloud

Key Roles and Responsibilities:

• Proactively monitors the work queues
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
• Captures all required and relevant information for immediate resolution
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
• Communicates with other teams and clients for extending support
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
• Works with automation teams for effort optimization and automating routine tasks
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
• Identifies problems and errors before they impact a client’s service
• Leads and manages all initial client escalation for operational issues
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
• Ensures all changes are carried out with proper change approvals
• Plans and executes approved maintenance activities
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Relevant certifications include:

• HPE certified: Synergy administration (preferred)
• HPE certified: Primera/Alletra (preferred)
• VMware certified Professional: Data Centre Virtualization (preferred)
• VMware: SRM - Site recovery manager (advantages)
• Microsoft Certified: MCP (preferred)
• AWS Certified: practitioner (advantages)

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure
• Moderate level knowledge in ticketing tools preferably Service Now / JIRA
• Moderate level working knowledge of ITIL processes
• Moderate level experience working with vendors and/or 3rd parties

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Work Experience

Relevant certifications include:

• HPE certified: Synergy administration (preferred)
• HPE certified: Primera/Alletra (preferred)
• VMware certified Professional: Data Centre Virtualization (preferred)
• VMware: SRM - Site recovery manager (advantages)
• Microsoft Certified: MCP (preferred)
• AWS Certified: practitioner (advantages)

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure
• Moderate level knowledge in ticketing tools preferably Service Now / JIRA
• Moderate level working knowledge of ITIL processes
• Moderate level experience working with vendors and/or 3rd parties

go to method of application »

Your day at NTT DATA

• The Director, Commercial is a leadership role, responsible for collaborating with multiple stakeholders to oversee the commercial function with the goal of ensuring profitability for the organization and maintaining relevance to clients.
• This leadership role is accountable for leading a team of commercial managers and / or senior individual commercial architects, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key responsibilities:

• Manages the preparation of the commercial parts of sales proposals for submission to clients.
• Ensure adherence to commercial policies and procedures in the compilation of client deals.
• Drives activities amongst relevant stakeholders to ensure accurate evaluation of deal costs and related deal terms and conditions.
• Interpret and enforce commercial management governance and methodologies to be used in deal structuring.
• Accountable for guiding and coaching to the team on what steps must be taken to improve execution of the commercial contracts.
• Act as trusted advisor to field sales teams on all commercial matters to ensure deal viability and assuming a critical role in structuring large, strategic opportunities that are complex and of high value.
• Accountable for the definition and management of the implementation of approval matrices and workflows for deal approvals.
• Manages deal reviews with prospects, sales teams and management.
• Measure, monitor and report on deal metrics, including items such as discounting and pricing practices, taxation, etc.
• Provide thought leadership to develop innovative deal structures, manage risk within the contractual terms and structure, and educate the sales team on our latest product bundles and offerings.
• Review and vet complex deals.
• Ensure timely delivery of compliant and commercially sound offers.
• Manage a team of senior commercial architects and/or managers.

To thrive in this role, you need to have:

• Ability to provide leadership and direction to teams, driving operational excellence and results.
• Creative, strategic, and financial acumen coupled with strong business intellect.
• Displays a cohesive ability at interpersonal and communication skills, both verbally and written.
• Ability to lead change and manage organisational and high-level process changes.
• Resourceful problem solver with strong influencing and strong negotiation, contracting, operational and business skills.
• Ability to collaborate with senior leadership at a strategic and tactical level.
• Sense of ownership and pride in performance and its impact on the company’s success.
• Demonstrates calmness and composure under pressure and uncertainty.
• Ability to understand new issues quickly and make wise decisions.
• Ability to inspire and move a cross-functional team towards a unified direction with a common vision.
• Demonstrable competency in strategic planning and business development.
• Familiarity with federal, local, corporate, and global regulations to ensure compliance.
• Demonstrated strong business / financial acumen with the ability to provide viable solutions to business leaders to support the achievement of their business commitments.
• Strategic and systemic thinker with the ability to take a big picture approach to developing innovative strategies that support and balance both near and long-term objectives for the business.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Business Administration or Finance or a related field.
• Master's degree such as an MBA or Finance desirable.

Required experience:

• Significant experience working within a Commercial or similar role, preferably within a global IT services organization.
• Significant track record of working cross-functionally with multiple teams.
• Significant previous experience in a Commercial management/leadership role within a similar environment or industry.
• Significant people leadership and management experience.
• Significant experience in contract negotiation.
• Significant experience in translating leadership discussions into an analytical decision-making framework.
• Solid experience with operations, order processing, fulfilment, revenue recognition, legal contracts, purchase orders, license agreements.
• Significant experience with relevant sales systems such as Salesforce.com.

Workplace type:

• Hybrid Working

go to method of application »

Your day at NTT DATA

• The Senior Financial Accountant is an advanced subject matter expert, responsible for preparing more complex financial reports, processing journal entries, processing the accounting month end, and preparing balance sheet reconciliations.
• The primary objective of this role is to report costs, productivity, margins, and expenditures and offer financial recommendation and may also manage and prepare budgets.

Key responsibilities:

• Accountable for financial forecasting processes.
• Reconciles accounts, resolves discrepancies and collaborate across various finance and non-finance functions.
• Responsible for analyzing journals, producing data analysis and reports and assists with variance analysis.
• Responsible for the assembly of the annual audit information for external auditors.
• As a partner in the accounting process, recommends how to improve efficiency using automation.
• Analyzes past performance financial data and prepares budgets and forecasts for business unit management.
• Implements effective financial controls, including systems reconciliations and ensuring the integrity of reported figures.
• Plans month-end activities which includes the preparation and processing of month-end journal entries and executing a variety of actions in the accounting system.
• Responsible for the preparation and finalization of statutory financial statements in compliance with relevant accounting standards and regulatory requirements
• Responsible for preparation of month end reporting, quarterly stat reporting (BPC) and tax schedules
• Performs any other relevant task as requested by management.

To thrive in this role, you need to have:

• Excellent interpersonal skills with excellent communication skills (both verbal and written).
• Ability to self-manage and displays good planning and organizing abilities.
• Demonstrates excellent attention to detail and deadline driven.
• Ability to cope with stressful situations.
• Ability to deal with different individuals at all levels in the organization.
• Takes own initiative and have a solutions-orientated approach.
• Proactive and maintains a high standard of accuracy and quality.
• Strong analytical skills, and an ability to understand underlying business drivers and provide actionable insights.
• Sound and proven working knowledge of accounting practices and principles.
• Knowledge and prior exposure to international entities, foreign currency and inter-company transactions.
• Advanced knowledge tax legislative requirements locally, and in international jurisdictions.

Academic qualifications and certifications:

• Honours degree or equivalent in Accounting or Finance or related field. CIMA or CA(SA) beneficial

Required experience:

• Minimum one year experience gained in similar role preferably within a similar global organization.
• Advanced financial accounting experience.
• BPC & Oracle experience beneficial 

Workplace type:

• Hybrid Working