Vacancies at Sandvik

The Role

• Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up. This role is in our Underground Drills division.

Key Responsibilities

• Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division.  
• Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.  
• Assist sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.  
• Assist and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
• Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.  
• Set work schedules and priorities to achieve customer visits and organizational expectations.
• Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
• Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites.

Profile Required

• Electrical or Mechanical or Millwright trade qualification with at least 5 years’ experience
• Degree in Mechanical/Electrical/Mechatronic Engineering or equivalent would be advantageous
• Trade certificate of competence Electrical/Millwright
• Technical sales support knowledge
• At least 3 years sales support and field service experience
• Ability to work effectively within and report to a matrix organisation
• In depth knowledge and experience on Sandvik Underground Drilling equipment
• Exposure and experience in engineering change management processes will be advantageous
• English Proficiency
• Medically and physically fit to work in a mining environment
• Willingness to travel extensively
• Valid driver’s license

Deadline:19th August,2026

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The Role 

• This role assists the sales area Crushing Solutions (& associated teams across Africa) with the general sales process support, aligned to key strategic focus areas through the provision of actionable insights of customer and market related information, pricing, inventory management & planning/coordination, as well as support in the establishment and sales support related to the execution/management of aftermarket contracts.  The role will also assist with Sales Area special projects/initiatives to drive after aftermarket sales and business development.

Key Performance Areas

Collect and analyse sales data to identify trends and opportunities and support PSSRs

• Monitor sales trends
• Sales forecasting, using available historical data, customer/market knowledge from sales teams to work with business control to provide input into the sales forecasting process.
• Backorder review management & working with CSC and relevant sales teams to drive revenue targets
• Monitor market conditions and competitor pricing to ensure competitive positioning and provide analysis reports & recommendations on pricing strategy to enable customer growth/retention.
• Assist with sales performance information to the BLM and Sales teams
• Drafting of quotes & contracts (parts pricing/quantities, service scope & commercial terms etc) for Aftermarket Contracts
• Sales support for the negotiation of aftermarket supply of goods and services contracts
• Provide a high level of administrative support to the sales area team working with Crushing Solutions
• Support the Management team with identifying and suggesting solutions to bottlenecks in the sales process.
• Support with Salesforce CRM system (updating, troubleshooting, investigative, dashboards and interactive usage).
• Support with maintaining accurate information in Sandvik systems.
• Support with generating and processing sales leads as necessary.
• Provide troubleshooting assistance as required for customer orders, account statuses and other relevant problems.
• Conduct pricing simulations and scenario analysis to forecast the impact of pricing changes.
• Maintain strong relationships with key stakeholders to understand their needs and preferences.
• Participate in strategic planning sessions and provide input based on market and sales data.
• Active participation and support to the S&OP function to enable improved demand planning & inventory management balanced to inventory availability and NWC stock targets, with a focus on key customers/contracts across the Territories.
• Engagement with C4 stock hub to resolve issues
• Driving/Lead and support in Projects related to Aftermarket
• May at times be required to visit customers and engage regarding customer sales
• Develop ones EHS activities and actions associated with the annual commitment

Your Profile 

Minimum Requirements

• Bachelors’ Degree or Diploma required (business or commercial qualification) At least 3 - 5 years’ experience in a sales and/or customer service environment (mandatory)
• Product knowledge of Sandvik Crushing & Screening products (mandatory)
• CRM – Salesforce experience (mandatory)
• ERP – Aurora knowledge system use to run reports (mandatory)
• Financial system understanding and business development experience
• Willingness to travel

Competencies

• High proficiency in Excel
• Technical Knowledge: Solid understanding of the SRP products and services offered
• Customer Service Skills: Excellent communication and interpersonal skills to effectively assist customers and collaborate with the sales team.
• Organizational Skills: Ability to manage multiple tasks, maintain organized records, and ensure timely completion of duties.

Deadline:28th August,2026

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The Role 

• The Service Operations Manager is responsible for leading the technical service organization and ensuring the safe, efficient, and profitable delivery of aftermarket services across the territory. The role is accountable for managing field service technicians, workshop activities, service contracts, and customer support while developing and executing the aftermarket repair and refurbishment strategy.
• The incumbent will drive growth in aftermarket revenues through repairs, rebuilds, component exchange programs, condition monitoring services, maintenance contracts, upgrades, and lifecycle solutions. The role will ensure the organization delivers superior customer support, maximizes equipment availability, and increases customer retention and lifecycle value. This aligns with Sandvik's focus on lifecycle services, repair strategy, service contracts, and customer-centric technical support

Key Performance Areas

Service Operations Leadership

• Lead and manage the field service and workshop teams.
• Ensure effective deployment and utilization of service technicians.
• Establish service schedules and resource plans to meet customer requirements.
• Drive continuous improvement within service operations.
• Ensure high-quality technical support and troubleshooting assistance.
• Develop succession plans and capability-building programs for service personnel.
• Conduct regular performance reviews and coaching sessions.

Aftermarket Repair Strategy

• Develop and execute the territory repair and refurbishment strategy.
• Identify opportunities to grow repair, rebuild, refurbishment, and component exchange programs.
• Establish and manage repair centers and workshop capabilities.
• Drive repair penetration across the installed equipment base.
• Promote repairs as a lifecycle solution that reduces customer operating costs.
• Develop annual repair growth plans aligned with territory budgets.
• Monitor repair conversion rates and improve quotation success rates.
• Create programs to recover components and assemblies for refurbishment.

Service Contracts & Lifecycle Management

• Develop and expand service agreements and maintenance contracts.
• Ensure successful execution of service level agreements (SLAs).
• Promote condition monitoring and predictive maintenance services.
• Support reliability-centered maintenance initiatives.
• Develop long-term lifecycle plans for strategic customers.
• Increase aftermarket capture rates across the installed base.

Technical Support & Customer Management

• Act as the senior technical escalation point for customers.
• Support root cause failure investigations.
• Lead corrective action programs for recurring technical issues.
• Provide technical recommendations regarding upgrades and optimization opportunities.
• Develop strong relationships with key customer stakeholders.
• Ensure customer concerns are resolved promptly and professionally.

Workshop & Repair Centre Management (through certified repair partners)

• Manage workshop operations, quality, cost control, and productivity.
• Ensure proper planning of tooling, equipment, and technical resources.
• Implement repair quality standards and inspection processes.
• Ensure compliance with OEM specifications during all repairs.
• Monitor workshop KPIs including turnaround time and warranty claims.

Commercial & Business Development

• Support sales teams in identifying aftermarket opportunities.
• Develop repair proposals, service contracts, and refurbishment quotations.
• Identify brownfield upgrade opportunities.
• Promote digital service offerings and condition monitoring tools.
• Support annual budgeting, forecasting, and business planning processes.
• Drive profitable growth across all aftermarket offerings.

Warranty & Quality Management

• With the EHS & Warranty coordinator ensure management of the warranty claim processes.
• Ensure timely submission and closure of warranty cases.
• Track recurring failures and implement corrective actions.
• Drive quality improvement initiatives based on field performance data.

Health, Safety & Environment

• Promote an incident-free culture.
• Ensure compliance with Sandvik EHS standards and customer site requirements.
• Conduct regular safety audits and risk assessments.
• Ensure all technicians maintain required certifications and competencies.
• Lead investigations into incidents and implement corrective actions.

Your Profile 

Minimum Requirements 

• Mechanical Engineering Diploma or Degree
• Trade Qualification (advantageous)
• Minimum 8–10 years in mining equipment aftermarket or service environment.
• At least 5 years leading technical service teams.
• Strong experience in equipment repairs, rebuilds, and maintenance contracts.
• Experience in crushing and screening equipment preferred.
• Proven track record in aftermarket sales growth and service operations management.
• Willingness and ability to travel in Africa
• Valid passport

Competencies 

Leadership

• Team leadership and coaching
• Performance management
• Strategic thinking
• Decision making

Technical

• Crushing and screening equipment knowledge
• Repair and rebuild methodologies
• Reliability engineering principles
• Root cause failure analysis
• Service contract management

Commercial

• Business development
• Contract negotiation
• Financial acumen
• Budget management

Customer Focus

• Relationship management
• Conflict resolution
• Consultative problem solving

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The Role 

• Responsible for leading and growing the Aftermarket organization in Sales Area Africa for Mobile Crushing & Screening, aligning the Africa aftermarket strategy with the Division / Business Line strategy and executing territory-specific action plans and initiatives. Manage and grow aftermarket sales for parts, wear and spares, maintenance services, service solutions, warranty / guarantee support, product upgrades and lifecycle offerings across direct customers and distributors, ensuring customer needs are understood and matched with Sandvik’s offering to maximize customer value, retention, satisfaction and profitable aftermarket growth.
• Leads the Aftermarket organization and support territory teams across Africa to deliver agreed budgets, forecasts, lifecycle strategies, capture-rate improvement, installed-base development, commercial discipline and high standards of product, technical and customer service support.

Key Performance Areas

Sales strategy, revenue growth and lifecycle execution

• Develop and implement the Africa Sales Area aftermarket plan based on Division / Business Line aftermarket strategy, with clear territory action plans for growth, retention and customer engagement.
• Drive profitable aftermarket growth across spare parts, wear parts, maintenance services, repair solutions, warranty extensions, product upgrades and lifecycle services.
• Set, monitor and deliver aftermarket sales targets, KPIs, budgets and forecasts, including order intake, revenue, margin, capture rate, customer retention, NPS and revenue per installed machine.
• Coordinate lifecycle strategies in the territories, report on activities and improvements, and ensure all responsible stakeholders execute agreed actions.

Customer and distributor relationship management

• Build and maintain strong relationships with key mining customers, distributors and internal stakeholders to secure repeat business, retention and high customer satisfaction.
• Provide consultative selling by understanding customer / distributor needs and recommending aftermarket solutions that improve equipment performance, reliability and lifecycle value.
• Address and resolve customer complaints or issues related to aftermarket products and services promptly and professionally, coordinating escalation where required.

Commercial offerings, pricing and contract management

• Promote aftermarket agreements and the full commercial offering to secure aftermarket business and improve coverage across the installed base.
• Lead or support pricing negotiations, service and supply contracts, warranty / guarantee agreements and extended service offerings, ensuring alignment with company policies, profitability goals and market conditions.
• Participate in the establishment of the commercial strategy, including 3–5-year plans, BAPs and ABPs, and follow up on actions required to meet strategic objectives.

Sales operations, forecasting and performance management

• Oversee sales forecasts, budgets and sales plans for the aftermarket segment, translating annual targets into quarterly, monthly and weekly sales activity priorities.
• Monitor sales performance, pipeline, market share, margins and aftermarket KPIs, and provide data-driven recommendations to improve performance.
• Ensure adherence to relevant aftermarket sales processes and standard operating procedures, including quoting, order processing, customer service and follow-up discipline.

Installed base, digital tools and market intelligence

• Ensure installed-base, fleet and market-share databases are accurate, properly developed and used to identify opportunities for growth, gap analysis, consumption modelling and competitor equipment replacement.
• Promote the use of available tools, including digital tools, to improve customer service, track the active fleet and monitor the status of digitized equipment.
• Conduct regular market analysis to track industry trends, competitor activity, pricing, customer needs, regulations, technology developments and new product / service opportunities.

Product introduction, technical support and service capability

• Promote and follow the introduction of new products and ensure aftermarket capture-rate plans are in place for any new installed base.
• Create and maintain an organization that provides high-quality technical assistance on products and applications to Divisions, territories and customers.
• Develop a competency roadmap for lifecycle support and increase service team capability through certifications, training, webinars and knowledge-sharing initiatives across the region.
• Gather and manage cross-functional teams to perform root cause analysis for failures at strategic customers, collect troubleshooting information and refer it to the factory support line where required.
• Consolidate and communicate technical and safety bulletins and monitor correct application of new technical and safety measures.

Resources, repair strategy, supply chain and customer support

• Establish and maintain an organization capable of supporting strategic and financial objectives, ensuring aftermarket resources are appropriate for Africa region requirements.
• Work with Territory Managers and Territory Service Managers to build business cases for additional resources, investments, partners or facilities required to support growth.
• Promote the repair strategy to enhance and grow the aftermarket business, including necessary partners or facilities to support repair execution.
• Work with logistics and inventory management functions to ensure optimal supply chain setup, inventory availability, timely customer order fulfilment and improved availability through forecasting and planning.
• Ensure optimal setup and management of customer service / support (CSC) and technical sales support to optimize customer experience.

Leadership, governance and broader support

• Lead, support and coordinate sales, product support, field service, sales support and training resources to deliver aftermarket commitments across Africa.
• Collaborate with Territory Managers, Territory Service Managers, Sales Managers, Commercial Operations Support, Procurement, Logistics, Product Managers, Training and Backline teams to execute strategy.
• Support additional aftermarket growth opportunities within the reasonable scope of the role, including cross-division opportunities where relevant.

EHS Responsibilities

• Deliver the necessary resources for the effective control of EHS risks.
• Promote the EHS Policy and Company Values with a focus on EHS.
• Develop the EHS activities and actions associated with its annual commitment.
• Deliver the necessary resources for the effective control of EHS risks.
• Ensure compliance and execution of audits in safety, health and environment.
• Ensure compliance and application of the EHS Plan, strategies in safety, health and environment.
• Ensure the non-repetition of events through effective learning from incidents.
• Verify at Ground Zero the understanding and application of rules and procedures and the role of leaders.
• Ensure the implementation of corrective actions based on incidents or learning.
• Promote and encourage continuous improvement, innovation and implementation of best practices.
• Encourage the recognition of staff for achievements in safety, good practices.
• 16.2 appointee under the Occupational Health & Safety Act 85 of 1993 Section 16(2)

Your Profile 

Minimum Requirements

• Degree in Industrial Engineering, Mechanical Engineering, Metallurgical Engineering, or a closely related engineering discipline. 
• Minimum of 5 years’ experience in a similar managerial role, with exposure to mining or related industries (Mandatory requirement)
• English proficiency
• Willingness to travel into Africa
• Valid passport

Competencies

• Knowledge of vibrating and/or crushing equipment
• Good understanding of mining site plants and process engineering
• Sound judgement and problem-solving ability
• Listening and logic interpretation
• Strong customer orientation
• Advanced communication skills
• Demonstrated leadership & mentoring skills
• Must be flexible and self-reliant, self-starter
• Excellent time management
• Sound commercial reasoning and contract management
• Financial understanding and preparation of budgets & forecasts
• Strong understanding and compliance with Health and Safety in the workplace
• The ability to make sound decisions, execute plans & take initiative
• Computer Literacy & MS Office proficiency

Deadline:29th August,2026

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JOB PURPOSE

• The role drives compliance with regional ESG regulations, supports customer sustainability requirements, manages governance and reporting, and strengthens stakeholder engagement across internal and external partners.

KEY RESONSIBILITIES:

STRATEGIC PLANNING

• Develop and maintain the Sales Area Sustainability, ESG, Localization, and BBBEE Strategies.
• Align regional strategies to Sandvik’s global 2030 sustainability roadmap.
• Develop stakeholder management and engagement frameworks.
• Support customer-facing sustainability and community engagement initiatives.

COMPLIANCE, POLICIES AND PROCEDURES

• Ensure compliance with ESG-related legislation (Mining Charter III, BBBEE, environmental regulations).
• Communicate regulatory changes and ensure organizational readiness.
• Lead internal ESG audits and governance compliance processes.

SOCIO-ECONOMIC DEVELOPMENT (SED)

• Drive CSR and community development initiatives aligned to Mining Charter requirements.
• Identify funding opportunities and ensure stakeholder participation.
• Monitor project progress and prepare SED financial reports.
• Engage customers on Mining Charter–related community projects.

ENTERPRISE DEVELOPMENT (ED)

• Manage ED/ESD initiatives from identification through execution.
• Maintain and report on the Sales Area Transformation Scorecard.
• Ensure accurate documentation, spend analysis, and compliance with BBBEE Codes.
• Facilitate workshops to address scorecard gaps.

STAKEHOLDER RELATIONSHIP MANAGEMENT

• Build and maintain relationships with stakeholders, customers, authorities, and industry bodies.
• Represent Sandvik at industry forums and events.
• Develop engagement tools, dashboards, and reporting templates.

STAKEHOLDER RELATIONSHIP IMPLEMENTATION

• Develop and maintain stakeholder management policies, processes, and procedures aligned to global standards.
• Monitor compliance with stakeholder management requirements and adjust where necessary.
• Create measurement tools (e.g., dashboards and surveys) to assess stakeholder engagement and satisfaction.
• Prepare and submit reports to key internal and external stakeholders.
• Build stakeholder management capability across the organisation.
• Stay updated on legislative changes and communicate impacts promptly to ensure organisational readiness.

BUDGET MANAGEMENT

• Prepare annual sustainability and transformation budgets.
• Monitor expenditure and deliver quarterly financial reviews.
• Identify cost-saving initiatives.

PEOPLE MANAGEMENT

• Recruit, coach, and develop team members.
• Conduct performance reviews and build succession pipelines.
• Support a diverse and inclusive team culture.

SAFETY, HEALTH AND ENVIRONMENTAL COMPLIANCE

• Comply with safety regulations, internal standards and procedures, and applicable legislation.
• Drive ESG-related operational initiatives (energy efficiency, decarbonization, responsible sourcing).
• Support environmental compliance in collaboration with EHS teams.
• Ensure suppliers meet legal and safety requirements.

EDUCATION:

• Postgraduate degree in Environmental Science, Sustainability, Business, or related field.
• Master’s degree preferred.

EXPERIENCE:

• 8+ years in sustainability, environmental management, ESG, or similar strategic roles.
• 3+ years’ experience managing people.
• Experience developing and implementing sustainability strategies in a corporate environment.
• Experience in Inclusive Procurement Levers (IP Levers).
• Strong stakeholder and communication capability.
• Proven ability to interpret global best practices and legislative frameworks at a strategic level.
• Sound understanding of sustainability across environmental, social, economic, and governance domains across Southern Africa.

LICENSES AND CERTIFICATES 

• Valid driver’s license
• Technical Certifications (often required or strongly preferred) LEED
• ISO 14001
• Certified Sustainability Professional (CSP)
• WELL, EPA, GRI, TRUE, etc.

COMPENTENCIES:

• Account Management
• Finance and Business Acumen
• Quality Management
• Leadership
• Problem Solving
• Risk Management
• Administrative Compliance
• Project Management and Field Sales
• Stakeholder Management
• Employee Relations
• Coaching
• Conflict Management
• Communication
• Teamwork
• Delivery Focus
• Problem Solving
• Strategic
• Ethical Behavior
• Collaboration
• Producing Results

Deadline:25th August,2026