Vacancies at The Independent Communications Authority of South Africa (ICASA)

• The ICASA Graduate Development Programme is a twenty-four (24) months intensive development programme commencing in 2026.This programme provides an opportunity for qualified graduates to gain valuable practical working experience and theoretical training while earning a salary, enabling them to build the foundation for a successful career in the Information and Communications Technology Industry.
• A supporting structure of coaches will guide our Graduates through their training by providing help for challenges at work. The Graduates’ performance will be reviewed on an ongoing basis, and assistance will be provided throughout the programme as well as career guidance for future endeavors.
• The Graduate intake at ICASA is impacted by a number of variables which include both the South African skills market and the organisation’s skills needs.

Required documents:

• Curriculum Vitae (CV); Motivational Letter; Academic Records; and Evidence of significant extra-curricular activities that demonstrate drive and interpersonal skills; (Candidates who do not attach the required documents will not be considered)

Requirements:

• Must be a South African citizen
• Must have completed a Bachelor’s degree in Engineering (Electrical/ Electronic/ Information) from a recognized institute of Higher Learning
• Valid driver’s license will  be an added advantage.

Key Skills and Attributes:

• Organisation and administrative skills
• Computer literacy skills
• Time management skills
• Good communication and interpersonal skills
• Results driven Attention to detail
• Ability to adhere to deadlines and work in a pressurised environment
• Ability to work in a team Self-driven Assertive 
• Technical expertise

Salary:

• Total Cost to Company Package of R192,318.00 per annum.

Dedaline:4th November,2026

go to method of application »

SALARY RANGE:

• Total Annual Package (CTC) – R715,361.00

Purpose of the job

• To assist the Authority in receiving, managing and resolving consumer complaints in the ICT sector from the electronic communications, broadcasting and postal services sector, as governed by relevant consumer protection legislation and regulations. The Officer must build and maintain relationships with the various stakeholders involved in resolving all consumer complaints received by the Authority. The Officer must also advise the Authority on possible changes to legislation & regulations based on qualitative and quantitative consumer complaints analysis.

Key Outputs: The successful candidate will report to the Manager:

• Customer Complaints and Dispute Resolutions, and their responsibilities will include:  Receipt of consumer complaints, management, and analysing them to determine jurisdiction and escalating them to licensees for resolution  Analysing response/s against applicable legislations  Resolution of consumer complaints through Alternative Dispute Resolution (ADR) process  Meeting with licensees over possible non-compliance cases  Escalating cases to the Complaints and Compliance Committee (CCC) for adjudication  Assisting in the development of consumer protection related regulations, proposing possible amendments and review where necessary  Participating in Council Committees  Representing ICASA at regional and international forums.

Qualifications and Experience:  

• A Bachelor of Laws Degree (LLB)  
• 2 years’ relevant experience in the regulatory industry  
• 1 year specialist experience in complaints handling  
• 1 year experience in ICT sector will be an added advantage.

Key Competencies and Attributes:  

• Ability to make decisions timeously  
• Attention to detail  
• Effective Interpersonal Skills  
• Excellent communicator (written and verbal)  
• Presentation skills  
• Resilience and influential  
• Solid knowledge of relevant consumer-related legislation, including ICASA Act, ECA Act, Broadcasting Act, Postal Services Act, Consumer Protection Act ,POPIA, etc.

Deadline:28th October,2026