Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

In the tough economic environment, this role seeks to;

• Retain, grow and create solutions and experience that delight Vodacom Business customers.
• Find innovative ways to limit dilution and retaining customers through collaboration both internally and externally.
• Influence stakeholders to act in Vodacom Business’s best interests whilst providing world class customer experience.
• To effectively do this, one will need to create, develop and automate the customer life cycle for enterprise customers in the Vodacom business space to shift from reactive management of customer to proactive management. To be a success in this role you will need to work collaboratively with the various product towers, verticals, customer segments, OEMs, terminals; as well as explore different data sources to assist in identifying and driving new business growth for Vodacom Business.
• The incumbent will represent the business stakeholders and will be the voice of the customer guiding Scrum/DevOps teams, and responsible for ensuring that the delivery team delivers value to the business according to the outcome vision.

Your responsibilities will include:

Customer Life Cycle and New Business Growth

• Define VB data-driven base growth use cases leveraging Vodacom’s data assets and external sources.
• Enable revenue delivery through CVM tools and new CVM product development across direct and indirect channels.
• Use aggregated data to define use cases for auto-CVM targeting of customers for account-level upsell and fixed cross-sell.
• Identify and consolidate data features to extract incremental value from the existing base and minimise churn.
• Own the CVM campaign tooling for direct and indirect partners.
• Work closely with the NPS team to proactively identify and resolve customer issues.

Enterprise CVM Retention and Churn Management

• Develop and execute Enterprise CVM retention and churn strategies in line with overarching deliverables and goals across mobile and beyond mobile product portfolios.
• Manage churn on the Vodacom base with both proactive and reactive focus.
• Participate in Segment Teams Cadence sessions, providing valuable inputs on retaining segments from an Enterprise CVM perspective.
• Manage the retention pipeline for sales across mobile and beyond mobile portfolios.
• Act as the product owner for the Beyond Mobile Retention tower (Agile framework), focusing on improving data quality and increasing conversion on renewals through the CVM Capabilities stream
• Continuously seek process and system improvements to better serve customers.
• Support go-to-market processes from the Enterprise CVM side to contribute to segment strategies.
• Own, manage, and execute CVM-driven projects.

Leadership and Team Management

• Provide leadership, training, and support for the Sales team
• Develop and coach skills within the CVM team to ensure growth and business continuity.

GTM Design

• Working with sales in defining channels to market
• Define the GTM strategy to achieve sales, revenue, profit targets
• Work with marketing in designing campaigns to drive the required demand
• Drive market awareness campaigns that position the SME mindshare of Vodacom being the digitisation partner of choice for SME’s
• Negotiate for marketing budget to launch particular propositions

Stakeholder Management & Business Development

• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Collaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and/or strategic accounts
• Present to customers/partners on Value Propositions to close strategic / high value deals
• Internal and External stakeholder engagement and partner management related to growth of segment
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to
• the sales partner strategy framework.

Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Matric
• Master’s or Bachelor’s degree (or equivalent) in Commerce and/or Analytics (Marketing/Communication).
• Strong communication skills with experience presenting analytics results to senior management.
• 7+ Years of Experience in CVM, B2B business development, Product Management, Segment Marketing, Customer Life Cycle Management
• ICT or financial services experience essential
• 3+ years management experience

Technical Competencies

• Significant experience in building and optimising customer journeys with a focus on NBA (Next Best Action).
• Ability to influence executive-level stakeholders and communicate effectively across various levels.
• Proficiency in testing hypotheses from raw data sets, drawing meaningful conclusions, and communicating results effectively.
• Experience working with cross-functional teams to translate business issues into potential analytics solutions.
• Strong leadership and planning skills, with a focus on CVM data-driven commercial direction.
• Familiarity with implementing data transformations and algorithms in common programming languages.
• Proficiency in statistical packages and ML libraries (e.g., R, Python SciPy, NLTK, Spark MLlib, SAS) is advantageous.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 July 2025.

go to method of application »

Role Purpose/Business Unit:

• To identify legal and commercial risks to Vodacom when entering into any relationship with customers or partners and to mitigate these risks in formal contracting between Vodacom and the other party.

Your responsibilities will include:

Contract Drafting, Negotiation and Finalization

• Lead the end-to-end process of drafting, reviewing, negotiating, and concluding Customer, Partner, and Wholesaler Agreements.
• Ensure contracts are aligned with Vodacom’s commercial objectives and legal standards.
• Apply advance legal and commercial acumen to structure agreements that mitigate risk and maximize value

Tender and Bid Support (Fixed Line and Mobile and IoT)

• Provide expert legal and contractual input for all Vodacom Business Fixed Line and Mobile tenders
• Collaborate with bid teams to ensure compliance with regulatory and internal governance requirements
• Identify and address legal and commercial risks in tender documentation and responses.

Stakeholder Engagement and Relationship Management

• Build and maintain strong working relationships with internal stakeholders across Legal, Sales, Finance, Regulatory, and Technology teams
• Act as a trusted advisor to business units on contractual matters, ensuring alignment with strategic goals
• Facilitate cross-functional collaboration to expedite contract lifecycle processes

Ad Hoc Legal and Contractual Support

• Provide legal and contractual guidance on non-standard agreements such as Proof of Concepts (POCs), Trial Agreements, and Memoranda of Understanding (MOUs)
• Support innovation and new business models by enabling agile and compliant contracting solutions

Contract Governance and Risk Management

• Ensure adherence to Vodacom’s contract governance frameworks and approval processes
• Maintain accurate records of contractual obligations and ensure timely renewals, amendments, and compliance monitoring
• Proactively identify and escalate legal and commercial risks, proposing mitigation strategies.
• Core competencies, knowledge, and experience:

Advanced Legal and Commercial Acumen

• Deep understanding of contract law, commercial principles, and regulatory frameworks relevant to the telecommunications industry.
• Ability to interpret complex legal language and translate it into practical business terms.

Strategic Negotiation and Influence

• Proven ability to lead high-stakes negotiations with customers, partners, and vendors.
• Skilled in balancing risk mitigation with commercial opportunity, while maintaining positive stakeholder relationships

Stakeholder Engagement and Communication

• Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Adept at managing expectations, resolving conflicts, and facilitating consensus across cross-functional teams

Project and Contract Lifecycle Management

• Strong project management capabilities, including planning, prioritization, and execution of multiple contract-related initiatives.
• Experience with contract lifecycle management tools and processes, ensuring efficiency and compliance

Analytical Thinking and Problem Solving

• Ability to assess legal and commercial risks quickly and accurately, and to develop innovative, practical solutions.
• Strong attention to detail, with the ability to manage complex documentation and ensure contractual accuracy.

The ideal candidate for this role will have:

• Matric essential
• Formal legal qualification – 3 years Legal Degree as a minimum
• 5+ years contract management experience
• Contract management experience preferable in Telecom Industry

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 July 2025.

go to method of application »

Role Purpose/Business Unit:

• Design and implement comprehensive technology solutions that meet our customers' complex business needs.
• The role will require owning and shaping end to end solutions for various Vodacom Business customer requirements using modern architectural frameworks and best practice.
• You will also support specialist sales, product managers and product architect teams with incrementally evolving our end-to-end solution capabilities across mobile, core connectivity and beyond mobile (fixed, cloud and IoT) to ensure improved customer experience, resiliency, re-usability, scalability and cost management.
• Your strong technical skills, combined with your ability to think strategically and solve complex problems, will contribute to the successful implementation of our Vodacom Business TechCo strategy.

Your responsibilities will include:

• Identify key end to end functional requirements and drive shaping of the end-to-end solution design approach through engagements with account teams, product managers and technical architects
• Design end to end solutions for complex and multi tower solutions that align with business objectives and our architecture standards, taking into consideration scalability, performance, security and maintainability
• Work with account teams, product managers, product architects and SMEs (subject matter experts) to refine the end-to-end solution requirements and lead on defining the end-to-end solution design for the complex and multi tower solutions
• Protect the integrity and reusability of the solution throughout the lifecycle, keeping it as simple as possible
• Closely collaborate with product architects to define architectural guardrails, product teams for refinement of product features, and with engineering teams and project managers for high level delivery planning
• Support root cause analysis and identifying solution options for complex issues found during delivery or on live services when required
• Maintain alignment with Enterprise and Integration Architecture standards across all work
• Ensure consistency in application architecture and alignment with Vodacom Business architectural standards
• Provide technical guidance and support to low level technical teams during implementation phase and ensure adherence to architectural guidelines and best practices
• Drive in solution architecture, documentation and ways of working improvement initiatives contributing to the department’s continuous improvement goals
• Knowledge sharing through the organization's operational business processes systems

Stakeholder Management

• Managing and collaborating with Vodacom Business technical, product and sales leadership to develop growth plans for the business
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives

The ideal candidate for this role will have:

• Hold a relevant degree in Computer Science, Engineering or IT or related field
• Postgraduate qualifications (Desirable)
• 5+ years’ experience in Telco IT architecture and Systems
• Extensive with Domain Architecture and Design
• Extensive Understanding of TOGAF Framework

Extensive Knowledge of:

• Fixed data communication technologies [including SD-WAN, MPLS, IP VPN technologies]
• Voice communication technologies [including IPT, NGN, IN, SIP etc…]
• Mobile data communication technologies [All available Spectrums including 5G, Managed/Secure Mobility]
• Cloud, Cyber Security & Managed Services
• Unified Communications solutions
• IOT

Technical Competencies

• Business development skills – unlocking the opportunity based on customers’ business requirements
• Extensive experience in telecoms/IT design with proven technical co-ordination
• Experience in change management in a technological context
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Fluent in English
• Ability to lead in high-growth, high-uncertainty environments
• Ability to work in an international and distributed virtual team
• Excellent Customer relationship management skills with ability to interact at Director level
• Strong communication and decision-making skills – ability to balance conflicting interests

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 July 2025.

go to method of application »

Role Purpose/Business Unit:

• To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
• Retaining and growing business by identifying major new sales opportunities
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
• Ensuring effective service delivery and customer satisfaction
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
• Prepare an Account Plan which is shared with both internal and external stakeholders
• Ensure there is Complex Sales road map for each relevant opportunity
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
• Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
• A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
• Demonstrated ability to influence at c-level

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 04 July 2025.

go to method of application »

Role Purpose/Business Unit:

• To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
• Retaining and growing business by identifying major new sales opportunities
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
• Ensuring effective service delivery and customer satisfaction
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
• Prepare an Account Plan which is shared with both internal and external stakeholders
• Ensure there is Complex Sales road map for each relevant opportunity
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Reporting

• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
• Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported

The ideal candidate for this role will have:

• B Degree/Equivalent
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
• A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
• Portfolio management
• Ability to increase NPS results and reduce administrative expense
• Ability to build relationships

Technical Competencies

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
• Demonstrated ability to influence at c-level

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 04 July 2025.

go to method of application »

Role Purpose/Business Unit:

• Design and implement comprehensive technology solutions that meet our customers' complex business needs.
• The role will require owning and shaping end to end solutions for various Vodacom Business customer requirements using modern architectural frameworks and best practice.
• You will also support specialist sales, product managers and product architect teams with incrementally evolving our end-to-end solution capabilities across mobile, core connectivity and beyond mobile (fixed, cloud and IoT) to ensure improved customer experience, resiliency, re-usability, scalability and cost management.
• Your strong technical skills, combined with your ability to think strategically and solve complex problems, will contribute to the successful implementation of our Vodacom Business TechCo strategy.

Your responsibilities will include:

• Identify key end to end functional requirements and drive shaping of the end-to-end solution design approach through engagements with account teams, product managers and technical architects
• Design end to end solutions for complex and multi tower solutions that align with business objectives and our architecture standards, taking into consideration scalability, performance, security and maintainability
• Work with account teams, product managers, product architects and SMEs (subject matter experts) to refine the end-to-end solution requirements and lead on defining the end-to-end solution design for the complex and multi tower solutions
• Protect the integrity and reusability of the solution throughout the lifecycle, keeping it as simple as possible
• Closely collaborate with product architects to define architectural guardrails, product teams for refinement of product features, and with engineering teams and project managers for high level delivery planning
• Support root cause analysis and identifying solution options for complex issues found during delivery or on live services when required
• Maintain alignment with Enterprise and Integration Architecture standards across all work
• Ensure consistency in application architecture and alignment with Vodacom Business architectural standards
• Provide technical guidance and support to low level technical teams during implementation phase and ensure adherence to architectural guidelines and best practices
• Drive in solution architecture, documentation and ways of working improvement initiatives contributing to the department’s continuous improvement goals
• Knowledge sharing through the organization's operational business processes systems

Stakeholder Management

• Managing and collaborating with Vodacom Business technical, product and sales leadership to develop growth plans for the business
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives

The ideal candidate for this role will have:

• Hold a relevant degree in Computer Science, Engineering or IT or related field
• Postgraduate qualifications (Desirable)
• 5+ years’ experience in Telco IT architecture and Systems
• Extensive with Domain Architecture and Design
• Extensive Understanding of TOGAF Framework

Extensive Knowledge of:

• Fixed data communication technologies [including SD-WAN, MPLS, IP VPN technologies]
• Voice communication technologies [including IPT, NGN, IN, SIP etc…]
• Mobile data communication technologies [All available Spectrums including 5G, Managed/Secure Mobility]
• Cloud, Cyber Security & Managed Services
• Unified Communications solutions
• IOT

Technical Competencies

• Business development skills – unlocking the opportunity based on customers’ business requirements
• Extensive experience in telecoms/IT design with proven technical co-ordination
• Experience in change management in a technological context
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Fluent in English
• Ability to lead in high-growth, high-uncertainty environments
• Ability to work in an international and distributed virtual team
• Excellent Customer relationship management skills with ability to interact at Director level
• Strong communication and decision-making skills – ability to balance conflicting interests

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 July 2025.

go to method of application »

Role Purpose/Business Unit:

• Implementation of FinTech analytical services framework and strategy to support the analytics requirement of all the business areas within predefined SLA’s across Digital platforms.
• To deliver all required analytics, market/competitor intelligence and insights to support the management team decision-making.
• To deliver self-initiated insights and campaign reporting to support, CRM & Digital marketing campaigns & sales leads.
• To implement and manage a robust digital analytics framework through the use of Tealium, Adobe Stack & CRM’s across Web, Mobile and App.
• To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe.

Your responsibilities will include:

• Understand the analytical information needs of business: Proactively lead and identify areas of the digital customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners
• Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe
• Execute owned media campaign ideas into A/B, Multivariate & Experience test. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. Uploading offline data into target to enable one to one personalised campaigns. Providing solutions to match online and offline data
• Create compelling actionable insight that significantly improves our knowledge of digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
• Implementation of analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies
• Delivery of the reporting sets for the VFS business unit
• Responsible for the development of detailed robust Business Analytical models that can be deployed to various divisions within Digital that supports the VFS teams
• Conducting and facilitating analytics and modelling delivery of data for campaign targets and sales leads
• Delivery of data extracts to support commissions payments
• Segmentation of enterprise base to support reporting, campaigns and forecasting
• Provide leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner
• Revenue uplift and/or savings through CRM improvement initiatives & digital campaigns optimisation
• Management of budget for contractors, CRM, Analytics/Insight tools & capabilities

Core competencies, knowledge, and experience:

Job Knowledge:

• Adobe Analytics
• Tealium IQ
• Adjust
• Adobe Target
• Experience with Digital-based and online information systems
• Knowledge of web best practise usability & accessibility standards
• Analytics, reporting, data analysis & Business Analysis
• Knowledge of HTML, XML Oracle and Web Design
• Remedy, Jira and Confluence
• Technical Skills – JavaScript, Oracle SQL,
• ITIL Service Management

Job Related Skills:

• Computer Application Skills
• Presentation skills and meeting facilitation
• Mobile Technology Aptitude Skills
• Mobile Internet and Web Internet Skills
• Attention to detail and Quality Assurance
• Excellent problem solving skills
• Excellent proof-reading and QA skills
• Excellent written and verbal communication and client facing skills
• Excellent telephone skills and social etiquette
• Good logic and time management skills
• Project Management (advantageous)
• Reports creation and analytics

The ideal candidate for this role will have:

• Matric essential
• Relevant Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
• Minimum of 3 years’ experience essential in a web/digital/telecoms or FinTech environment with exposure to:
• Javascript
• Web Page structures
• Basic ITIL Foundation
• Agile Methodologies
• SQL
• Digital reporting tools such as Adobe/Google Analytics
• Service Management tools such as Remedy/HP Service Desk
• Business requirements specification writing

OR

• Matric essential
• Relevant short courses/certificates
• Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
• Javascript
• Web Page structures
• Basic ITIL Foundation
• Agile Methodologies
• SQL
• Digital reporting tools such as Adobe/Google Analytics
• Service Management tools such as Remedy/HP Service Desk
• Business requirements specification writing

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 8 July 2025.

go to method of application »

Role Purpose/Business Unit:

• In order to effectively operationalize the administration of Group Schemes we require the skills of a group schemes specialist to facilitate the following functions.

Your responsibilities will include:

• Creates pay points for new schemes
• Loading of monthly data for new and existing schemes
• Effect changes of benefit structures
• Actively involved with new product set up on the MIP system
• Test and signoff schemes once set up on the MIP system
• Runs bulk data imports
• Receipting and collections process per scheme
• Premium allocation of collected premiums on member level
• Daily management of debit orders, payments and rejections
• Manage the relationship with 3rd parties

Core competencies, knowledge, and experience:

Job Related Skill:

• Strong interpersonal and influencing skills
• Ability to work under pressure
• Multi-tasking
• Excellent verbal and written communication skills
• Building rapport with internal & external stakeholders
• Team Player
• Analytical and attention to detail

Job Knowledge:

• Understanding different scheme types, their objectives, and how they work in practice. This includes knowledge of eligibility criteria, benefit structures, and operational procedures.
• Ability to effectively communicate with and manage relationships with various stakeholders, including members, employers, regulators, and other external parties.
• Strong leadership skills to motivate and guide a team of scheme administrators, ensuring effective performance and collaboration.
• Ability to analyze complex situations, identify problems, and develop effective solutions.
• Identifying opportunities for improvement and implementing solutions.

The ideal candidate for this role will have:

• Grade 12/Matric or min of 5 years working experience in related financial fields
• Telecommunication Insurance experience (+- 5 years)
• Excel, Word, Powerpoint experience

Who we are

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 8 July 2025.