Vacancies Available at The Prestige Cosmetics Group

CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Drive achievement of sales targets 
• Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month)
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5

BRAND MANAGEMENT

• Increase brand awareness and image by adhering to grooming and uniform guidelines
• Always maintain counter hygiene according to brand standards
• Merchandising of stock according to merchandising guidelines

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience and customer journey is upheld and reinforced
• Build in-store relationships with all levels of team and store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM
• Submit competitor and trade insights including photographs within the mall and store environment

TEAM TRAINING AND COACHING

• Induct new ARC staff members on Chanel
• Identify training needs for team members within ARC on Chanel
• Coach, train and oversee the development of ARC team members on Chanel
• Submit role play and coaching tracking forms monthly to RDM
• Participate in weekly team meetings for on-going communication

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Certificate in Beauty/Make-Up is advantageous

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ACHIEVE COUNTER SALES TARGETS BRAND EQUITY CLIENT EXPERIENCE

• Achieve monthly and annual set budgets Track counter and individual targets Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at counter events Provide RDM with feedback on sales/counter related issues or concerns Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines Monitor competitor activity Know your in store ranking by brand
• Ensure that stock is merchandised according to merchandising guidelines Know your stock versus tester ratio and report out of stocks to RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times Uphold and reinforce the client experience standards Build relationships and loyalty with clients Recruitment of NEW customers.

Cluster Name Definition
Leading and Deciding
Deciding and Initiating Action

• Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
•  Leading and Supervising
• Provides others with a clear direction; motivates and empowers others; recruits staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.

Supporting and Co-operating

• Working with People
• Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values
• Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organizational and individual responsibility towards the community and the environment.

 Interacting and Presenting

• Relating and Networking
• Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Persuading and Influencing

• Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.

Presenting and Communicating Information

• Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
•  Analyzing and Interpreting

Writing and Reporting

• Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Applying Expertise

• Applies specialist and detailed technical expertise; uses technology to achieve work objectives;

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KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients
• Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 2 years cosmetics/fragrance experience within a retail environment
• Must be able to demonstrate retail knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

go to method of application »

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeouslyComplete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

go to method of application »

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

 TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous