Vacant Job Positions at KFC

Description

Manage and assist in identification of bottle necks in FOH to be communicated to CSTMs, MOD, RGM and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).

KEY RESPONSIBILITIES:

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.

Requirements

• Matric
• Customer service certificate
• 6-12 months KFC tenure
• English proficiency
• Ability to communicate in a clear, concise, and friendly manner.
• Committed to hospitality and guest experience.
• Display excellent guest management skills.
• Technically astute to manage the kiosk.
• Maintain a high and positive energy.
• Professionalism
• Ability to multi-task
• Team orientated.
• High attention to detail
• Well groomed
• Ability to stand/walk and stay focused and alert for extended periods of time.
• Remain tactful when facing confrontational situations.

go to method of application »

Description

He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation onto the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Requirements

• Presentation skills and written communication as well as oral communication skills.
• Incumbent must possess an understanding of the learning process as applied to in-store training.
• Ability to require knowledge of and handle participative training techniques as used in the KFC system.
• Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
• as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
• Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.

go to method of application »

Description

He/she will be responsible for improving operational performance of all Team Members. He/she will ensure competently trained CSTMs and FSTMs within set deadlines and will also conduct observation checklists and complete assessments on Team Members to identify gaps.

KEY RESPONSIBILITIES

• Conducts Restaurant Orientation onto the starting date of each new team member or facilitates the Orientation, in-store, via the Learning Zone.
• Train, coaches and certifies Team Members
• Completes training evaluations to assess the retention of knowledge
• Responsible for delivery of training to bridge performance gaps
• Facilitates New Product Training as per the KFC marketing calendar
• Biannual assessments for all employees must be done to re-assess knowledge.
• Assess additional training needs of restaurant and discuss with the Training Manager and/or RGM.
• Learner Assessments completed on every Team Member twice a year.
• Track and report on training outcomes
• Provide feedback to programme participants and management, where applicable
• Evaluate and make recommendations on training material and methodology, as and when required.
• Maintain employee training records.

Requirements

• Presentation skills and written communication as well as oral communication skills.
• Incumbent must possess an understanding of the learning process as applied to in-store training.
• Ability to require knowledge of and handle participative training techniques as used in the KFC system.
• Planning and Organizing – The capacity to arrange the availability and allocation of resources, the utilization of control systems as well.
• as the delegation and co-ordination of tasks and duties of individuals and groups. To plan, prioritize and systemize the action in line with required resources.
• Coaching – The capacity to develop followers by providing them with clear and simple instructions, demonstrations, and explanations and systematically exposing them to planned but increasingly challenging tasks.

go to method of application »

Description:

A vacancy exists for Lobby Hosts. As a Lobby Host, you are responsible for receiving and giving a warm welcome to all our guests in an efficient and courteous manner that is consistently professional, friendly, warm, and engaging. You will be a key point of contact for our FOH customers, delivery service providers, and MODs. You will manage and assist in identifying bottlenecks in FOH to be communicated to CSTMs, MOD, RGM, and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus, etc.).

KEY RESPONSIBILITIES:

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering, and Dine In
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions, and reference our Add Hope system
• Maintain Feel-Good connections in FOH between service delivery providers, drivers, and CSTMs
• Manage the flow of customers and any potential bottlenecks
• Observe and act on customer needs throughout their dining experience to enhance service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door)
• Protect assets and guests by adhering to sanitation, health, and safety regulations and brand standards
• Adhere to YUM’s culture principles

Requirements:

• Matric
• Customer service certificate
• 6-12 months KFC tenure
• English proficiency
• Ability to communicate in a clear, concise, and friendly manner
• Committed to hospitality and guest experience
• Display excellent guest management skills
• Technically astute to manage the kiosk
• Maintain a high and positive energy
• Professionalism
• Ability to multi-task
• Team oriented
• High attention to detail
• Well groomed
• Ability to stand/walk and stay focused and alert for extended periods of time
• Remain tactful when facing confrontational situations