Vacant Job Positions at MIBCO

Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
• Conducts preliminary investigations.
• Liaises with relevant stakeholders to resolve complaints.
• Provides customer services to all stakeholders via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Must at all times be diplomatic and assertive with customers/clients.
• Ability to overcome obstacles, make informed decisions and resolve customer problems.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks/instructions with excellent attention to detail.
• Good team player

Requirements

Qualifications

• Matric (Grade 12)
• Call Centre / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Intermediate computer skills
• Experience within a call center environment will be advantageous.

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Duties and Responsibilities

• Co-ordinate and manage the legal process with regard to the enforcement of the MIBCO Collective Agreements in the region.
• Manage claims instituted against an establishment as a result of legal action
• Prepare case files for hearings, attends conciliation and arbitration hearings and presents MIBCO’s case ensure that the collective agreement is maintained
• Manages quality control of legal activities in a region
• Manages external legal service providers and monitoring compliance with MIBCO standard operating procedures.
• Assist with any other function as per Manager’s instruction
• Filing Variation Applications where Commissioners errors occur on Arbitration Awards
• Interpretation of Awards
• Opposing Rescission Applications and filing notices with the DRC
• Verifying and withdrawing finalized cases in legal process
• Referring unpaid Settlement Agreement as per Section 142 process / negotiating and finalizing administrative settlements
• Compile and draft heads of arguments and applications
• Attend monthly Regional Board meetings
• Compiling legal recommendation to Regional Council
• Assessing Provident Fund Exemption Applications

Knowledge/Experience/Skills/Requirements

• 2-3 years’ experience in the field of Labour Law
• Knowledge specifically with regards to Bargaining Councils and Collective Agreements
• At least 1-2 years knowledge and experience of the dispute resolution and LRA within bargaining council environment.
• Knowledge of the civil procedure.
• Staff management experience
• Ability to compile Legal statistical reports for Agenda submissions
• Ability to interpret and apply/ enforce the Mibco agreements
• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Good decision making and problem-solving skills
• Good analytical skills with attention to detail
• Strong negotiation and report writing skills.
• Excellent administration skills
• Good organizational and planning skills
• Judgment and decision-making ability
• Accuracy and attention to detail
• Demonstrated integrity and ethical standards
• Demonstrated competency hiring, developing and evaluating employees to achieve organisational and personal objectives
• Manages time effectively and adapts quickly to changing priorities
• Team player who works productively with wide range of people

Qualifications

• 4-year Law Degree from a recognized tertiary institution
• Admitted Attorney
• Proven history of profit and loss management to maximize financial performance
• Strong project management and multi-tasking skills
• Knowledge of Microsoft Office Suite, particularly Excel
• Computer Literacy (Ms Office suite – Word, excel, PowerPoint)
• Valid unendorsed driver’s license.

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Duties and Responsibilities

• Receives and logs new social benefit funds applications.
• Ensures all member data on the Mibco system is correct and valid.
• Validates the application details.
• Ensures that the employee/employer is due for the benefit applied for.
• Assesses applications in accordance to the funds rules and regulations.
• Verifies the payment of the benefit due.
• Transacts and effects payments to the establishment, member or service provided concerned.
• Issue application forms, tax certificates and benefit statements.
• Conducts investigations on queries and complaints and responds to the establishment, member, service provider and party concerned
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
• Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements.
• Filing of all provident fund claims that are not on ready to process status.
• Process provident fund claims that are on ready to process status.

Knowledge/Experience/Skills/Requirements

• Verbal and written communication skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients   as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc.
• Must have good interpersonal and low-level decision-making skills
• Must have attention to details
• Above average administration skills required

Requirements

Qualifications

• Matric (standard 10)
• At least 1 year Fund Benefit processing/ assessment experience
• General knowledge of benefit funds
• Customer orientated behavior
• Computer literate – Microsoft package (intermediate level) advantageous