Vacant Jobs at BCX

Core Description

• Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the 
• handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours (standby).

Key Deliverables / Primary Functions

• Monitor multi-client servers using Monitoring systems 
• Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully.
• Troubleshoot and resolve system issues with servers via remote tools and on-site.
• Install, configure, test, and maintain OS application software and system management tools.
• Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers.
• Escalate and monitor calls 24/7.
• Resolve and assign calls to the correct competencies on multiple ticket logging systems.

Core Functional Skills & Capabilities

• Problem solving
• Data Management
• Cybersecurity Tools & Solutions
• Hardware Troubleshooting
• Customer Focus

Core Behavioural Competencies

• Job Match
• Analysing
• Applying expertise & Technology
• Deciding & Initiating Action
• Delivering Results & Meeting customer expectations
• Planning & Organising

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology

Experience

• A minimum of 2 years’ experience in Backup, end point security & support is required.

Certifications

• MCP
• MS Certified Solutions Associate MCSA
• MS System Administrator (MCSA)
• MS Certified Solutions Expert MCSE
• MS MCSA: Windows Server 2008 or MS MCSE Server Infrastructure 2012
• CompTIA Security+ Certification
• CompTIA A +
• MVISION Endpoint Essentials Exam (Technical)

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control             : 0

Level of Engagement : Internal Stakeholders; external clients

Special Requirements / Employment Condition

• Primarily based in Secunda but will need to travel to outlying areas possibly with own transport
• Valid Drivers license
• Candidate will be required to undergo a site based medical

Workplace / Physical Requirements

• Client Roaming
• Billable

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Core Description

• Responsible for developing transversal digital platform solutions in accordance with business and customer requirements, including designing and facilitating the most optimal profitable solutions and customer roadmaps for digital transformation. 

Key Deliverables / Primary Functions

• Contributing to and actively driving the Outsourcing & AMS business unit strategy  
• Accountable for producing innovative complex, multiple transversal unit solutions that meet the required levels of quality and standards within negotiated and agreed service levels, operational level agreements or contracts. 
• Accountable for developing and presenting winning solution proposals including inter alia solution strategy, architecture and design and pricing that meets client requirements and aligns with the BCX Outsourcing & AMS strategy 
• Identifying and mitigating technology, commercial and delivery risks in proposed solutions. 
• Engaging with external stakeholders, along with BCX OEM’s, to understand and shape client strategy and requirements and subsequently present solution proposals to those clients. 
• Participating in client or vendor contract negotiations where required. 
• Participating in deal qualification or selection processes 
• Collaborating with and facilitating efficient engagement between and within BCX Divisions and Specialised Sales 
• Establish and enhance relationships and network with partners, customers, and vendors

Core Functional Skills & Capabilities

• Solutions Consulting
• Digital Transformation
• Solution Architecture
• Proposal Management
• Technology Consulting
• Risk Management

Core Behavioural Competencies

• Culture Match
• Job Match
• Applying expertise & Technology
• Persuading and Influencing
• Presenting and Communicating information
• Learning & Researching
• Creating & Innovating
• Formulating Strategies & Concepts

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Systems
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 7 years’ experience in Digital Solutions Architecture and Consulting 

Or 

• If the highest qualification is grade 12, 9 years’ experience in Digital Solutions Architecture and Consulting 

Certifications

• Relevant Certification will be an advantage

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license

Workplace / Physical Requirements

• Hybrid Remote Worker
• Billable
• Client Roaming
• Revenue Generating

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Core Description

• Responsible for leading a team delivering Service Desk offerings and solutions in accordance with operational and service level agreements. Must also ensure effective services are delivered according to the agreed contracts with clients by performing planning, people and SLA management

Key Deliverables / Primary Functions

• Manage procedures; ensuring service levels are well-maintained; documenting, tracking and monitoring problems.
• Supporting team members; suggesting improvements for processes; training and mentoring team members.
• Liaising with vendors; installing and upgrading software and other requirements, and accessing software updates, and overseeing development and improvement process.
• Evaluate operational efficiencies, trends, work instructions and leverage on best practices for continuous improvement.
• Perform the customer liaison function related to client’s meetings and reviews, escalations, and service improvement plans in order to maintain client relations related to allocated area of responsibility.
• Prepare and present of monthly SLA and volume reports used for monthly customer meetings.
• Manage and motivate staff to ensure optimal performance against agreed targets.
• Manage delivery on Service Desk operational objectives SLAs and KPIs related to the allocated team.
• Manage, and continuously improve quality of output of allocated team and individuals.
• Identify, escalate and implement activities to mitigate operational risks.
• Effectively manage compliments and complaints through corrective action including coaching, counselling, disciplinary hearing and monitoring
• Motivate and coach subordinates in support of performance excellence, employee engagement, innovation and transformation.
• Manage the team budget and provide financial reports as required.

Core Functional Skills & Capabilities

• Customer Service
• Risk Management
• Team Management
• IT Service Management
• Service Level Agreement (SLA) Management

Core Behavioural Competencies

• Delivering Results & Meeting customer expectations
• Leading and supervising
• Analysing
• Planning & Organising
• Job Match
• Applying expertise & Technology

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in Service Desk in IT Industry with at least 2 years at a supervisory level

OR

• Grade 12, with 5  years’ experience in Service Desk in IT Industry with at least 2 years at a supervisory level

Certifications

• ISO 9000
• ITIL Foundation

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Workplace / Physical Requirements

• Billable
• Hybrid Remote Worker