Vacant Jobs at Core Group

Job Description

• The Online Cellular Operations Administrator is responsible for delivering a seamless, compliant, and high-quality operational service within the Online Cellular environment. The role supports customer experience, stock accuracy, compliance, administration, and project delivery in a fast-paced, SLA-driven retail environment. Individual KPIs are tracked monthly.

Requirements

• 2-4 years experience in retail, operations, or administration experience (preferably in telecoms or online sales)
• Experience working with stock, invoicing, and operational systems
• Exposure to compliance, fraud checks, or audit environments advantageous
• Comfortable working to strict deadlines and KPIs

Key Performance Areas & Responsibilities

Customer Service

• Deliver consistently high customer service aligned to iStore standards
• Achieve positive customer survey, Talk2Us, and general feedback results
• Ensure full compliance with product and sales training requirements
• Conduct spot checks and quality testing of service delivered
• Resolve customer complaints efficiently and within agreed timelines
• Manage and resolve logistics and courier escalations
• Maintain OOBF compliance at all times

Success Measures:

• Customer feedback scores and surveys
• Quality assurance results
• Complaint resolution turnaround times
• Training and compliance completion rates

Adherence to Schedule

• Maintain excellent attendance and punctuality
• Communicate effectively with team members and stakeholders
• Adhere strictly to published rosters and timekeeping requirements
• Log in on time for all scheduled shifts
• Use correct system and operational codes consistently

Success Measures:

• Absenteeism targets met
• Timekeeping and schedule adherence reports
• System accuracy and compliance metrics

Stock Management

• Ensure accurate stock mix, availability, and correct stock levels
• Adhere to stock transfer and inventory management procedures
• Manage stock ageing in line with stock ageing policies
• Maintain up-to-date asset registers and SOP-compliant reporting
• Submit daily stock requests to Order Management by 09:00
• Update SOH accurately and timeously
• Manage inventory using ZV SOH processes

Success Measures:

• Stock accuracy and availability reports
• Audit outcomes and SOP compliance
• Timely submission of daily stock requests

Compliance

• Complete all required document uploads daily on Papertrail
• Resolve compliance escalations within agreed timeframes
• Identify compliance gaps and implement corrective workflow solutions
• Manage queries and escalations within SLA
• Stay informed on fraud and risk trends impacting online cellular sales
• Ensure full POPIA compliance
• Conduct fraud, TransUnion, and document verification checks

Success Measures:

• Audit and compliance reports
• SLA adherence
• Reduction in compliance escalations and errors

Team Administration

• Invoice all devices accurately and track related enquiries
• Resolve ETE issues and provide operational support
• Manage long-running escalations (e.g. vetting issues, referrals, pending applications)
• Ensure all invoices added before 13:00 are submitted the next business day
• Send daily warehouse communication between 14:00–14:30
• Create and update orders on Magento
• Resolve delivery-related queries via RAM
• Support and induct new starters into the Online Cellular team

Success Measures:

• Accuracy and timeliness of invoicing
• Administration SLA compliance
• Successful onboarding of new team members

Special Project Delivery

• Support and deliver special projects from inception to completion
• Ensure projects are delivered within budget and agreed deadlines
• Provide weekly project status updates and reporting

Success Measures:

• Project timelines and budget adherence
• Quality of project reporting and outcomes

Key Skills & Competencies

• Strong administrative and organisational skills
• High attention to detail and accuracy
• Ability to work under pressure in a fast-paced retail environment
• Strong customer service mindset
• Excellent communication skills
• Good problem-solving and escalation management ability
• System and process-driven approach

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Job Description

• The Core Group, home of iStore and leading premium technology brands, is looking for a Warehouse Assistant to join our fast-paced operations environment.
• This role is critical to ensuring accurate stock control, smooth warehouse operations, and effective AppleCare administration across iStores, Service Centres, and Authorised Service Providers (ASPs). If you are detail-driven, process-focused, and thrive in an operational environment, this role is for you.

Key Responsibilities

Warehouse & Inventory Control

• Ensure accurate handling, picking, packing, and issuing of stock
• Participate in cycle counts and maintain 100% alignment between physical and system stock
• Process returns, transfers, and AppleCare-related stock movements timeously
• Maintain high accuracy against manifests, documentation, and delivery requirements
• Adhere to all stock control, safety, and OHASA policies

AppleCare Administration

• Process credit notes, RTVs, invoicing, and issuing of parts
• Support iStores, Service Centres, and ASPs with AppleCare-related queries
• Ensure accuracy and follow-up on any deviations

Import & Export Control

• Receive and GRV inbound shipments accurately
• Manage allocations, transfers, and binning of stock
• Process faulty returns, commercial invoices, GSX uploads, and RTVs within required timelines
• Ensure DGR compliance and correct labelling of all applicable materials

Customer Service & Collaboration

• Work closely with internal teams including Sales, Service, and Purchasing
• Communicate professionally and respond to operational queries timeously
• Contribute to a positive, solutions-focused working environment

Requirements

• 2- 4 years experience in Warehouse operations
• Strong attention to detail and commitment to accuracy
• Comfortable working with systems such as Syspro / FM / GSX (advantageous)
• Good communication and stakeholder engagement skills
• Ability to work in a structured, deadline-driven environment

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Job Description

• Core Group is adding an experienced and performance-driven Senior Campaign Manager to design and execute targeted digital campaigns aimed at driving engagement, retention,
• conversions, and revenue growth of our existing customer base, whilst enhancing the overall customer experience with our brand.
• This role is perfect for someone who thrives at the intersection of strategy, execution, and data, someone who knows how to translate customer insights and business goals into high-impact digital campaigns across Email, SMS, WhatsApp, in-app messaging, push notifications, and more.
• You’ll collaborate closely with our creative, data and product teams to drive results across the customer lifecycle.

Key Responsibilities

• Plan, build, and execute multi-channel marketing campaigns to increase customer engagement, retention, and revenue uplift.
• Own the tactical planning and execution of campaigns across Email, SMS,
• WhatsApp, push notifications, and other owned digital channels.
• Partner with content, design, and product marketing teams to ensure message consistency and relevance.
• Briefing a design team and copywriter.
• Analyze campaign performance using CRM and analytics tools; optimize based on results and customer behaviour.
• Identify and implement customer segmentation strategies to deliver personalized and targeted communications.
• Conduct A/B testing on message formats, timing, frequency, and offers to drive
• continuous improvement.
• Monitor campaign delivery and compliance (especially across SMS and
• WhatsApp).
• Stay current on best practices and trends in lifecycle marketing, retention strategies, and martech platforms.

Requirements

• 6+ years in CRM, lifecycle, or digital campaign management – ideally in a B2C business.
• Strong experience managing multi-channel campaigns – especially Email, SMS, and WhatsApp. Experience with an App would be an advantage.
• Proficient in CRM or marketing automation platforms.
• Solid analytical skills and experience working with data tools.
• Demonstrated success in retention and upsell campaigns.
• Strong project management skills with attention to detail and execution timelines.
• Good communicator, with an ability to work cross-functionally with multiple stakeholders in a fast-paced environment.
• A test-and-learn mindset with a bias for action.
• Graphic design and copywriting skills / experience would be an advantage.