Vacant Jobs at IQbusiness

Job Description

• We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

Roles and Responsibilities: 

• A good understanding of XM/CX Research  
• Leadership skills 
• Project management skills 
• Ensure sound relationships with all internal and external stakeholders  
• Research design, Data analysis, consolidation and presentation 
• Translate data into insights that address key client business questions 
• Develop and implement appropriate reporting, tracking and analysis methods
• Contract Renewals 
• Technical platform knowledge 
• Knowledge transfer 
• Thought leadership 

Competencies: 

• Strategic Thinking/Insights 
• Business Acumen
• Analytical thinking
• Attention to detail 
• Customer insight & focus 
• Relationship building/Networking 
• Service delivery excellence 
• Decision making 
• Open & effective communication 
• Problem solving 
• Process Orientation 
• Adaptability 
• Critical thinking 
• Storytelling 
• Time management 

Requirements: 

• 3 - 5 years research experience (preferably in the CX or Market research industry) 
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification 
• Fluent in English (spoken and written) 
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word 

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Job Description

• Are you a detail-oriented, proactive professional with a passion for project coordination and operational excellence? Join our dynamic Sample Operations Team as a Project Administrator, where you'll play a pivotal role in ensuring smooth execution of sample-related activities, fieldwork coordination, and social media campaign support.
• This role is ideal for someone who thrives in a fast-paced environment, enjoys working with diverse teams, and is committed to delivering high-quality outcomes.

KEY RESPONSIBILITIES :

Fieldwork Coordination

• Schedule and confirm fieldworkers, venues, and equipment.
• Prepare fieldwork materials such as questionnaires, discussion guides, consent forms, and briefing packs.
• Monitor fieldwork progress and escalate delays to the Fieldwork Manager.
• Conduct pilot interviews and assist with quality checks.
• Support the recruitment and onboarding of fieldwork suppliers.

Project Administration & Documentation

• Maintain centralised repositories for project documents.
• Ensure supplier contracts and annexures are signed and stored correctly.
• Verify supplier invoices and assist with budget tracking.
• Keep Trello boards and MS Teams channels updated.
• Ensure compliance with POPIA and internal quality standards.

Social Media Campaign Support

• Assist in planning and implementing META (Facebook/Instagram) campaigns.
• Source quotations from panel suppliers and assist with campaign setup.
• Track campaign metrics such as cost per complete and completion rates.
• Monitor and apply campaign changes on alternate weekends or during leave cover.
• Download and save campaign-related invoices.
• Update monthly campaign tracking documents.

Supplier & Stakeholder Engagement

• Liaise with suppliers, recruiters, and internal teams to coordinate logistics.
• Compile and share project status reports.
• Resolve queries promptly to avoid project delays.
• Support training sessions and onboarding processes.

Project & Process Management

• Track task completion and project timelines using Trello.
• Identify risks and collaborate with stakeholders to resolve issues.
• Apply checklists and guidelines to maintain quality.
• Contribute to continuous improvement initiatives.

REQUIREMENTS:

• Matric (Grade 12) completed.
• Diploma in Business Administration, Marketing, or related field (completed or currently studying).
• Minimum 2 years’ experience in a similar role.
• Strong coordination and project management skills.
• Proficient in MS Office (Teams, Outlook, Excel, PowerPoint, Word).
• Experience with project management and data capture tools is advantageous.

COMPETENCIES:

• Attention to detail and strong time management.
• Excellent communication and relationship-building skills.
• Independent decision-making and problem-solving abilities.
• Adaptable, process-oriented, and service delivery focused.
• Ability to manage conflict and multitask effectively.

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Job Description

Ready to turn data into powerful stories that drive real change?

• We’re on the lookout for a curious, analytical and detail-oriented Insights Executive to join our growing team. In this role, you’ll play a key part in uncovering meaningful insights through Experience Management research and transforming them into actionable strategies that enhance client decision-making. 

Roles and Responsibilities:

• A good understanding of the fundamentals of XM/CX research
• Experience in data visualisation, consolidation, and presentation with recommendations
• Solid foundation in working with large datasets in Excel and performing basic descriptive analytics
• With the guidance of their line manager, be able to translate data into insights that address key client business questions as well as develop and implement appropriate reporting, tracking and analysis methods
• Ensure sound relationships with all internal and external stakeholders
• Monitor the progress of surveys
• Providing strategic guidance and insight to clients, whilst building knowledge on key and new research methodologies
• Proactively addressing client requests
• Face-to-face meetings with clients and client training

Competencies:

• Professional presentation
• Time management
• Strategic Thinking/Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building/Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem-solving
• Process Orientation
• Adaptability
• Aptitude for technology and software
• Ability to work well under pressure and possess a high degree of resilience

Requirements:

• 1-2 years of market research experience
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification
• Fluent in English (spoken and written)
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint and Word