Openings at Pick n Pay Stores Limited

To provide (1st level) I&T system support within the Customer systems department and deal with day-to-day operational challenges and work directly with team members across the business to effectively and efficiently deliver I&T services

• IT diploma/certification
• 1 year experience in system support
• Computer literate: MS Office
• Exposure to an IT customer service environment
• Understanding of IT Infrastructure, POS systems and general store processes (e.g. cashier, supervisor, back office reporting) is advantageous
• POS Systems
• Operating systems
• Retail store processes
• Nagios
• ITIL

Key Responsibilities

• Monitoring of the POS estate
• Monitor the status of the various POS equipment in the PnP estate and report/resolve all issues/defects found within agreed timelines
• Proactively report any incident trends or risk factors occurring in the estate to mitigate them
• Incident management - attend to all incidents which are assigned to the team and resolve them within SLA
• Reduce call volumes by improving and streamlining processes
• Communicate promptly and clearly to all stakeholders relating to the incident
• Customer service approach with courtesy follow up communications
• Attention to detail in incident updates and actions carried out
• Reach daily target regarding incident closure volumes
• Knowledge Management & Transfer
• Document training material and share with team members in order to upskill and create awareness
• Stay abreast of any new developments and current knowledge base within the team
• Share ideas and communicate any new incidents that would potentially have high impact to the team in regularly scheduled meetings
• Upskill yourself and team members about the systems and applications pertaining to your area and beyond
• Vendor Interactions
• Maintain good vendor relationships
• Ensure that vendors are attending to incidents timeously and follow up often in order to resolve them efficiently

Competencies

• People Orientation
• Attention to detail
• Patience
• Team Player
• Absorb Pressure positively
• Problem solving ability
• Customer Service
• Interpersonal skills
• Communication Skills, analytical and presentation skills

End Date: November 27, 2025

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• The Regional Internal Auditor is responsible for conducting compliance audits, monitoring risk exposure, and ensuring that stores adhere to Pick n Pay Clothing's operational standards within their assigned regions. This field-based role serves as the frontline verification of compliance across the retail network.

Qualifications & Experience:

• Diploma/Degree in Internal Auditing, Risk Management, or Commerce
• 3 years audit experience with focus on operational compliance
• Retail experience
• Valid driver's license and clean driving record (essential)
• Proficiency with digital audit tools and data analysis techniques
• Knowledge of retail loss prevention methodologies and metrics
• Understanding of retail regulatory requirements (e.g., FICA, POPIA, OHS).
• Comfortable working with digital audit tools such as Yoobic, Power BI, or equivalent.

Competencies:

• Conduct Audits
• Compliance Oversight
• Issue Resolution
• Training Delivery
• Risk Monitoring
• Problem Solving

Auditing and Compliance Monitoring:

• Conduct scheduled and surprise audits using standardized digital audit tools
• Assess compliance with stock, cash, safety, and loss prevention controls
• Apply risk-based sampling methodologies to maximize audit effectiveness

Collaboration with Area Managers:

• Partner with Area Managers to address non-conformances and develop action plans
• Guide Store Managers on compliance improvement and corrective actions
• Provide real-time coaching during audit visits to enhance understanding

Reporting & Documentation:

• Prepare detailed audit reports with clear findings, risk ratings, and recommendations
• Track and document recurring issues within the assigned region using centralized systems
• Contribute to risk heat maps and trend analysis for leadership review

Training and Support:

• Conduct on-site compliance coaching for store teams during visits
• Assist Area Managers in maintaining compliance culture through regular engagement
• Share best practices across regions to improve overall compliance performance

Follow-Up & Verification:

• Ensure timely resolution of audit findings through systematic tracking
• Verify closure of action items with documented evidence
• Escalate repeat or high-risk issues to leadership with supporting documentation

Closing date - 29 November 2025

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• The Compliance Officer ensures adherence to all operational and regulatory policies within the Pick n Pay Clothing Division, embedding a culture of integrity and accountability through compliance monitoring and training. This role serves as the central point for regulatory interpretation and compliance implementation across the retail network.

Qualifications & Experience:

• National Diploma or Bachelor’s Degree in Risk Management, Auditing, or Law (preferred).
• Minimum 3 years’ experience in compliance, audit, or operational control (retail experience advantageous)
• Working knowledge of South African compliance legislation (BCEA, LRA, OHS, Consumer Protection Act)
• Strong analytical and reporting skills
• Experience using digital compliance tracking tools or audit systems advantageous
• Certification with the Compliance Institute (or progress toward it) advantageous but not required

Competencies:

• Strategic Leadership
• Risk Governance
• Policy Enforcement
• Stakeholder Management
• Business Continuity

​​​​​​​Policy Development & Management:

• Design, maintain, and update compliance policies and procedures aligned with legislative requirements
• Ensure all documentation meets South African regulatory standards (POPIA, CPA, FICA)
• Coordinate policy rollouts and implementation across all PnP Clothing store locations

Compliance Monitoring:

• Manage the CSA (Compliance Self-Audit) framework and oversight process
• Identify, analyze, and escalate non-compliance trends across store operations
• Conduct targeted compliance reviews based on risk assessment outcomes

Training & Awareness:

• Develop and deliver comprehensive compliance training for store and regional managers
• Create engaging training materials that promote understanding of ethical conduct
• Monitor training effectiveness and update content based on regulatory changes

Investigations & Reporting:

• Lead internal investigations into policy breaches with documented methodology
• Produce detailed reports summarizing trends and outcomes of compliance audits
• Maintain investigation records in accordance with POPIA requirements

Regulatory Intelligence:

• Monitor updates to legislation affecting retail operations and supply chain
• Advise leadership on required policy and process adjustments
• Represent the division in compliance-related discussions with regulatory bodies

Closing date - 29 November 2025

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• The Administrator provides operational and administrative support to the Risk & Compliance Department, managing audit schedules, data tracking, and departmental coordination to ensure seamless execution of compliance activities across PnP Clothing's nationwide retail network

Audit Scheduling & Coordination:

• Coordinate regional auditor visits and ensure 100% coverage across all PnP Clothing stores
• Maintain updated audit calendars with conflict resolution and priority management
• Track auditor availability and optimize scheduling for maximum efficiency

Data Management & Reporting:

• Consolidate and track CSA submissions, audit results, and investigation documentation
• Prepare weekly/monthly compliance dashboards for leadership review
• Maintain the department's document management system with version control

Administrative Coordination:

• Handle departmental logistics, travel arrangements, and meeting coordination
• Manage records, documentation, and secure information storage per POPIA requirements
• Process departmental expenses and assist with procurement tasks

Compliance Support Functions:

• Assist in investigations with documentation collation and timeline management
• Maintain the compliance issue tracking system with status updates
• Support policy rollouts with distribution and acknowledgment tracking

Communication & Coordination:

• Facilitate clear information flow between field teams and leadership
• Serve as first point of contact for store compliance inquiries
• Ensure timely updates and responses to regional compliance matters

End Date: November 30, 2025

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• To manage all aspects of hygiene and safety within the Bakery Department. Manages production process and stock in order to maximise gross margins and profits.
• Ensures that operating standards are maintained.
• Grade 12 or equivalent
• NQF 3 Bakery qualification 
• 2 - 4 years experience as a Baker / Bakery Supervisor/ Manager.

Competencies:

• Achieving results through others Plan, organize and follow up on activities and plans 
• Adhere to standards and policies Customer Orientation Communication skills – clearly conveying message and actively listening Business mindedness Bakery Skills Production Planning

Merchandising Management 

• Conducts regular quality checks on merchandise Executes plano guide 100% Handles product as per SOP 
• Ensures products are produced according to recipe specifications 
• Ensures department is ready for trade by store opening time Identifies fast selling lines within store, and implications on margin and sales opportunities 
• Ensures sufficient product available for customer demand 
• Ensures compliance to hygiene, housekeeping and safe working standards 
• Monitors the implementation of all promotional activities – adherence to promotional calendar 
• Back up areas are kept clean and clear Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area 
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum 

​​​​​​​Food Safety & Hygiene 

• Ensures that hygiene and housekeeping standards are maintained 
• Ensures stock rotation 
• Monitors the adherence to food safety and health and safety standards are maintained 
• Manages Non-Conformances via effective corrective action Implements cleaning schedules and checks effective cleaning and sanitation 
• Recording of Food Safety Daily Checklist 

​​​​​​​Customer Services Management 

• Responds to customer requests 
• Answers queries on out of stock - assists with replacement products, explains time to next delivery and issues which may be affecting stock availability 
• Ensures department standards are maintained, equipment is manned and in working order 

​​​​​​​Staff Management 

• Communicates critical information to staff Set targets and activities – priorities, delegates and communicates 
• Handles procedural, policy and legislative non compliance 
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste 
• Checks and amends Kronos scheduling Coaches staff 

​​​​​​​Administration 

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Monitors waste, and ensures procedures are adhered to 
• Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets. 
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer 

​​​​​​​Systems 

• Gap scanning out of stocks Identifies, counts, and records out of stocks & over stocks 
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning 
• Processes IDTs via SAP Actions reduced to clear on SAP as per SOP Checks for electronic communications regularly during the working day 
• Processes waste 
• Ensure PID’s are counted correctly as per the National P & L schedule. 

​​​​​​​Closing Date - 26 November 2025

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• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
• Grade 12 or equivalent
• NQF 3 Bakery qualification 
• 2+ years experience as a Baker / Bakery Supervisor/ Manager. 

Competencies:

• Achieving results through others Plan, organize and follow up on activities and plans 
• Adhere to standards and policies Customer Orientation Communication skills – clearly conveying message and actively listening Business mindedness Bakery Skills Production Planning

Merchandising Management 

• Conducts regular quality checks on merchandise Executes plano guide 100% Handles product as per SOP 
• Ensures products are produced according to recipe specifications 
• Ensures department is ready for trade by store opening time Identifies fast selling lines within store, and implications on margin and sales opportunities 
• Ensures sufficient product available for customer demand 
• Ensures compliance to hygiene, housekeeping and safe working standards 
• Monitors the implementation of all promotional activities – adherence to promotional calendar 
• Back up areas are kept clean and clear Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area 
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum 

​​​​​​​Food Safety & Hygiene 

• Ensures that hygiene and housekeeping standards are maintained 
• Ensures stock rotation 
• Monitors the adherence to food safety and health and safety standards are maintained 
• Manages Non-Conformances via effective corrective action Implements cleaning schedules and checks effective cleaning and sanitation 
• Recording of Food Safety Daily Checklist 

​​​​​​​Customer Services Management 

• Responds to customer requests 
• Answers queries on out of stock - assists with replacement products, explains time to next delivery and issues which may be affecting stock availability 
• Ensures department standards are maintained, equipment is manned and in working order 

​​​​​​​Staff Management 

• Communicates critical information to staff Set targets and activities – priorities, delegates and communicates 
• Handles procedural, policy and legislative non compliance 
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste 
• Checks and amends Kronos scheduling Coaches staff 

​​​​​​​Administration 

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Monitors waste, and ensures procedures are adhered to 
• Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets. 
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer 

​​​​​​​Systems 

• Gap scanning out of stocks Identifies, counts, and records out of stocks & over stocks 
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning 
• Processes IDTs via SAP Actions reduced to clear on SAP as per SOP Checks for electronic communications regularly during the working day 
• Processes waste 
• Ensure PID’s are counted correctly as per the National P & L schedule. 

Closing date - 26 November 2025

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• We are looking for a Bakery Manager to optimise the performance of the Bakery by ensuring that the in-store execution is according to business strategy; guidelines and standards
• The ideal candidate has well developed interpersonal skills, the ability to build long term relationships based on trust and technical expertise and is driven by achieving challenging goals and targets.

Minimum Requirements

• Matric Grade 12/NQF 3 Bakery qualification
• Bakery experience is essential
• Must be Computer Literate
• Must have Financial Acumen in bakery performance
• Must have relieved in the capacity/ role of Bakery manager/supervisor in the past

Competencies

• Attention to detail
• Numerical Reasoning
• Drive
• Action Orientated
• Judgement & Decision Making
• Sense of Urgency
• Meeting deadlines
• Org/ Planning ability
• Assertiveness
• Customer orientated

​​​​​​​Key Responsibilities

Planning:

• Implement the in-store execution in the bakery department.

Store standards:

• Set and monitor standards in the bakery.
• Ensure that Standard Operating procedures (SOP’s) are executed

Administration:

• Complete all department administration (i.e scheduling, leave requests, invoices and compliance administration) is completed according to standard.

Merchandising Standards:

• Ensure that merchandising standards and sales promotions are according to laid down standards.

Customer focus:

• Identify customer needs and plan accordingly in the bakery.

People Management:

• Manage staff to ensure that all safety, merchandising, customer interaction and security standards are maintained.

​​​​​​​Closing date: 27 Novemeber 2025

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• To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum Requirements

• Grade 12 
• 2-4 years Produce Experience and Knowledge 

OR 

• 1-2 years Run a department responsible for sales staff - Management experience - coaching, training, dealing with noncompliance and performance issue

​​​​​​​Competencies

• Customer service
• Sense of Urgency
• Communication
• Planning and organizational ability
• Business sense

​​​​​​​Key Responsibilities

Merchandising Management:

• Conducts regular quality checks on merchandise 
• Executes plano guide 100% 
• Handles product as per SOP  
• Ensures products are produced according to recipe specifications 
• Ensures department is ready for trade by store opening time 
• Identifies fast selling lines within store, and implications on margin and sales opportunities 
• Ensures product is wrapped and packed according to standards 
• Ensures sufficient product available for customer demand 
• Ensures compliance to hygiene, housekeeping and safe working standards 
• Monitors the implementation of all promotional activities – adherence to promotional calendar 
• Back up areas are kept clean and clear 
• Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area 
• Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum 

​​​​​​​Food Safety & Hygiene:

• Ensures that hygiene and housekeeping standards are maintained 
• Ensures stock rotation 
• Monitors the adherence to food safety and health and safety standards are maintained 
• Manages Non-Conformances via effective corrective action 
• Implements cleaning schedules and checks effective cleaning and sanitation 
• Recording of Food Safety Daily Checklist  

​​​​​​​Customer Services Management:

• Responds to customer requests 
• Answers queries on out of stock - assists with replacement products, explains time to next delivery and issues which may be affecting stock availability  
• Ensures department standards are maintained; equipment is manned and in working order 

​​​​​​​Staff Management:

• Communicates critical information to staff 
• Set targets and activities – priorities, delegates and communicates 
• Handles procedural, policy and legislative noncompliance 
• Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste  
• Checks and amends Kronos scheduling 
• Coaches staff 

​​​​​​​Administration:

• Ensures that all equipment is properly maintained in effective working order 
• Ensures that general maintenance standards are met 
• Monitors waste, and ensures procedures are adhered to 
• Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets. 
• Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer 

​​​​​​​Systems:

• Gap scanning out of stocks 
• Identifies, counts, and records out of stocks & over stocks 
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning 
• Processes IDTs via SAP  
• Actions reduced to clear on SAP as per SOP  
• Checks for electronic communications regularly during the working day  
• Processes waste  
• Ensure PID’s are counted correctly as per the National P & L schedule

End Date: November 28, 2025

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To ensure the accurate picking of ordered stock as per the Picking Slip and ensure that all orders received by the store are accepted timeously.

• Listens carefully and responds appropriately.
• Talks in a clear and understandable manner.
• Keeps to the subject at hand.
• Maintains eye contact
• Conscientious (By the Book)
• Works according to rules and regulations
• Customer Minded
• Sees any situation through the eyes
• Matric – Grade 12

Key Responsibilities:

• Handle customer returns
• Maintain hygiene, housekeeping and safe working standards
• Operate and clean equipment according to laid down standards
• Fill customer orders
• Replace unavailable items by suggesting suitable replacement products to the customer

End Date: November 27, 2025

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• The Marketing Manager for Pick n Pay asap! is responsible for driving growth, engagement, and brand love for Pick n Pay’s on-demand grocery delivery service. This role leads the end-to-end marketing strategy - from customer acquisition and retention, to campaign management, creative execution, and cross-functional alignment with Product, Commercial, Operations, and Digital teams.
• This is a fast-paced, high-visibility role for a strategic thinker who thrives in data-driven environments, can juggle multiple priorities, and is passionate about delivering best-in-class customer experience!

Essential: 

• 5+ years’ marketing experience, ideally in digital, e-commerce, or retail. 
• Proven ability to deliver campaigns end-to-end in fast-moving environments. 
• Strong analytical skills: can interpret data, spot trends, and make evidence-based decisions. 
• Experience with CRM, performance marketing, lifecycle journeys, and digital optimisation. 
• Experience managing agencies, production, and creative execution. 
• Excellent communication skills - able to influence at all levels. 
• Highly organised, detail-oriented, and able to juggle multiple deadlines. 

Advantageous: 

• Experience in on-demand, last-mile, or app-based businesses. 
• Exposure to customer loyalty programmes such as Smart Shopper. 
• Familiarity with product-led growth and working closely with Product/Tech teams. 
• Experience with segmentation tools, testing frameworks, and experimentation.

Key Responsibilities

Strategy & Planning 

• Lead the annual and quarterly marketing strategy for Pick n Pay asap!, aligned to broader Omnichannel and Pick n Pay business objectives. 
• Own the customer growth strategy (NUA, acquisition, reactivation, retention, and frequency uplift). 
• Build robust go-to-market plans for new features, assortment expansions, delivery innovations, and app updates. 
• Partner with Commercial to identify key value drivers, hero categories, promotional opportunities, and competitive responses. 

Campaign & Content Management 

• Lead the full campaign cycle: briefing agencies, managing creative development, approving assets, and ensuring all campaigns follow brand CI. 
• Deliver integrated campaigns across digital, performance media, CRM/Emarsys, social, influencer, PR, and in-app placements. 
• Manage the asap! content calendar, including weekly trading priorities, tactical promos, and big events (Easter, Winter, Back to School, Heritage, Festive, etc.). 

Customer Growth & Performance 

• Drive performance via always-on CRM journeys, segmentation, and lifecycle marketing. 
• Partner with Data & Insights to build dashboards, analyse trends, and identify optimisation levers (e.g. AOV, conversion rate, category mix, new user cost, LTV). 
• Work closely with the Performance Marketing team to optimise paid media and reduce cost-per-acquisition. 
• Champion Smart Shopper integration for rewards, offers, and loyalty-led growth. 

Cross-Functional Collaboration 

• Work closely with Product, UX, and Tech teams to align on the roadmap, influence prioritisation, and ensure marketing support for major releases. 
• Align weekly with Operations to support delivery speed, quality, and geographic expansion goals. 
• Partner with Retail Media to leverage new commercial income and brand partnerships on asap!. 

Budgeting & Governance 

• Manage the asap! marketing budget, ensuring strong ROI, cost efficiency, and clear reporting to leadership. 
• Ensure compliance across all creative, competition T&Cs, Smart Shopper mechanics, and legal approvals. 
• Track KPIs rigorously, presenting performance back to the Omnichannel Leadership team weekly and monthly. 

Team Leadership & Ways of Working 

• Support and lead a creative, high-performance culture within the marketing pod. 
• Manage agency partners with clarity, accountability, and timely feedback. 
• Help embed new ways of working within the integrated marketing + product + retail media structure.

Competencies

Personal Attributes 

• Customer-obsessed and insight-driven. 
• Thrives in ambiguity and fast decision cycles. 
• Creative yet deeply commercial. 
• Proactive problem-solver who gets things done. 
• Collaborative, energetic, and positive - especially under pressure. 
• Passionate about retail innovation and the future of digital commerce. 

KPIs / Success Measures 

• Growth in Active Users (MAU/WAU). 
• New user acquisition and cost per new user. 
• Retention rate & repeat purchase frequency. 
• AOV, category contribution, and wallet share. 
• Campaign ROI and performance uplift. 
• Smart Shopper participation levels. 
• Quality of creative output & speed to market. 
• Cross-functional alignment and delivery of roadmap milestones.

End Date: December 5, 2025