Sales Call Centre Agent - iTalk (Randburg) at Blue Label Telecoms

Job Purpose

• The role of a sales agent is a critical one for a company’s sales and for the growth of its business by promoting the company’s goods and services to potential customers.
• In fulfilling their role, sales agents use business directories and leads from current clients to identify potential customers

Key Responsibilities

• Sales
• Selling products and services using solid arguments to prospective customers
• Maintaining positive business relationships to ensure future sales
• Establish, develop and maintain positive business and customer relationships
• Achieve sales targets and outcomes within schedule time frame
• Able to work comfortably in a fast-paced environment
• Network with potential customers
• Educate customers on each type of sale and make recommendations based on their need
• Target Driven

Quality Assurance

• Quality check information captured on systems with that given by Customer
• Aims to deliver the highest standards of customer service and maintaining these standards by continuous evaluation of agents and resolution processes

Requirements

Competencies

• MS Office skills
• Proficient in Microsoft Office (added advantage)
• Proficient in English
• Knowledge and understanding of the following legislations' Act
• Knowledge and understanding of the Company. systems: TCH
• Honesty and Integrity
• Accountability
• Stress tolerance
• Business acumen
• Strong business sense and ability to reach sales targets
• Communication skills (both written and verbal)
• Target driven
• Product Knowledge
• Disciplined
• Problem Solving
• Organisational skills
• Multi-tasking
• Team player
• Delivering results and meeting Customer expectations
• Following instructions and procedures
• Coping with pressure and setbacks

Education

• Grade 12
• Call centre certificate (advantageous)

Experience

• 1 years’ experience in a sales environment selling funeral products
• Product knowledge and product transfer
• Quality assurance