Vacant Jobs at Sanlam Group

Who are we?

• Sanlam is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly.  
• This role is within the financial planning business of Sanlam, which comprises a large force of both tied and independent intermediaries as well as the staff who support them.
• We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam through intermediaries and directly.
• We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. Ultimately, we grow and protect wealth.

What will you do?

• The successful candidate will be responsible for providing an effective and comprehensive administration support service to the Business Manager, to ensure a clear focus on the sales strategy.

Management Practices

Provide effective and comprehensive administrative support services to the Business Manager with the management of Financial Advisers, including but not limited to:

• Assist BM with enquiries/queries of commission statement and permits
• Assist BM with enquiries/queries of the recruitment and registration processes
• Scheduling and organizing management and unit meetings
• Brand control and management
• Communication of recognition and awards results
• Financial management support to Business Manager (e.g. Ad-hoc Financing; Budget management; In-Service and Out-service debt management)
• Coordination of Risk Management support (e.g. Odds Trend Management; Tax Practitioner’s list management); New Business Support (e.g. Assisting in management of unissued business) as well as after sales support (e.g. Lapses Management; General policy issues and complaints) and Legislative support (e.g. Management of FAIS non-approvals; Rule 19 Replacements)
• Maintain the unit’s replacement statistics
• Assisting in debit order RD’s;
• Flagging of under performers; assisting with capturing of adviser’s and employee’s leave;
• Recruitment and Contracting of advisers (e.g. contract changes; contract terminations; transfers; new appointments; SANGRO)
• Co-ordinate and arrange for office infrastructure (e.g. offices, telephones, networks, accounts)
• Target Administration

Sales Support

• Dealing with escalated client queries (e.g. claims and reimbursements).
• Coordination and management of training interventions and reporting at business unit level (e.g. training nominations; updating of the training matrix; Business Allowed; Accreditations; RE/Full Qualification; Generalist / Specialist status requests; Supervision Contracts management)
• Manage unit competitions
• Finalization and building of presentations
• Advisers not submitting any new business (activity management)

Establish and Maintain Networks

• Develop relevant Head Office networks to facilitate access to key role-players with the view on problem solving issues.

Leads

• Disseminate to respective advisers after consultation with Business Manager.
• Proactively managing leads projects in business unit (track all leads that have been allocated to Advisors to assess the success of the conversion thereof into sales), in conjunction with Sales Consultant.
• Gain regular feedback from Advisors on the quality of the leads as well as the outcome of any actions taken to convert these leads (in conjunction with Sales Consultant).

Projects and Key Accounts

• Co-ordinate project initiative at business unit and key account level.

Management Information

• Draw and manage MIS

Risk Management

• Investigate finance queries
• Manage the Premium Warning process with Advisers
• Promote and drive the take-up of AUTO NUB and E-signing

What will make you successful in this role?

Qualification and Experience

• Minimum Matric or equivalent qualification
• Previous experience within a financial distribution environment and license and own vehicle.
• Experience as Sales Support Assistant or Management Support Assistant in the SFA Environment will be advantageous

Knowledge and Skills

• Sales and related administration processes (Leads)
• Operational Management/leadership of a team/unit
• Highly proficient in MS: Office (Excel, Word, PowerPoint, Outlook); AUTONUB and other supporting sales tools
• WIRED, Advisers web, S.Net, Leads System, Sanport, SanPay, CUBUS
• Content Manager (Client and DRA)
• Worksite Information System (WIS)

Personal Qualities

• Cultivates Innovation
• Client Centricity
• Results Driven
• Collaboration
• Flexibility and Adaptability
• Plans and Aligns (attention to detail)
• Communicates Effectively
• Action Oriented
• Optimizes Work Processes
• Treating customers fairly

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Job Purpose

• This exciting career opportunity is responsible to ensure implementation of compliance across the business value chain for Sanlam Risk and Savings and other Sanlam Life & Savings businesses for certain regulations where Risk and Savings take the lead e.g. PDD Remediation of the Sanlam Life client base.
• Businesses impacted include Sanlam Risk and Savings Sanlam Life Investments, Glacier Single Premium and Business Shared Services.  Formalise and communicate regulatory requirements (AML, CTF and PF) to ensure compliance.
• Implement and uphold company policies and procedures that relates to best practice to maintain corporate governance and competitive edge.
• Manage a team of AML Analysts with the purpose of ensuring compliance to FICA and related legislation.

What will you do?

FICA and Similar AML Legislation

• Ensure business always screens against most recent watch lists.
• Monitor PEP’s and high-risk clients on an ongoing basis – strategically and operationally.

Report suspicious transactions to Anti-Money Laundering Reporting Officer:

• Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
• Perform Enhanced Due Diligence QA / checks on high-risk clients.
• Monitor Dynamic Risk assessment reports to recommend changes if required.

Management reporting:

• Monitor preparation of monthly and quarterly Compliance Reports.
• Maintain regulatory or compliance documentation.
• Analyse risks to minimize losses or damages.
• Identify opportunities for enhancement of policies, standards and controls for potential improvements in training and communication programs.
• Provide recommendations for business based on Group Compliance Officer requirements.
• Manage the Party Due Diligence (PDD) department to make structural and strategic decisions which include PDD Analysts, FICA Specialists and a Compliance Administrative Assistant.
• Assist PDD Analysts from an administration point of view with the focus on productivity.

Monitor regulations that impact Life & Savings businesses: 

• Assist with implementation thereof.
• Represent SRS in various regulatory forums.
• Liaison person between PDD Analysts and businesses to review efficiency and compliance implementation.

Assist senior management and Business Shared Services (BSS) with monitoring of remediation project(s):

• Includes monitoring of remediation progress and deadlines.
• Monitoring of data quality.
• Extraction of reports.

Liaison with SLS AML CoE:

• Submission of quarterly reports.
• Submission of b-annual reports to the Prudential Authority.
• Update and submission of SRS Static Risk Assessment.
• Input and implementation of Dynamic Risk Assessment.
• Track remediation projects and report to AML CoE and SLS Compliance.
• Submission of foreign legislation reports in terms of AML (Jersey).

Liaison with SLS Compliance:

• Monthly meetings with Compliance Officer.
• Scrutiny and response to compliance findings and thematic reviews.

Training with reference to the following:

• Newcomers to SRS.
• Training to other business units e.g. BSS to ensure consistency with SLS.
• Ad-hoc training for PDD Analysts and FICA Specialists.

POPIA

• Development and maintenance of policies and processes relating to the relevant privacy regulation.
• Liaison between SRS and Data Privacy.
• Quarterly reports and attendance at SLS Data Forum.
• Scrutiny and response to compliance findings and thematic reviews.
• Ad hoc training when required.

FSCA/ CSR

• Development and maintenance of policies and processes relating to the relevant regulation and gathering of tax information.
• Liaison between SRS and BSS for reporting to SARS on an annual basis.
• Tax submission to foreign tax authority on an annual basis.
• Scrutiny and response to compliance findings and thematic reviews.

Outsourcing

• Development and maintenance of policies and processes relating to the relevant regulation.
• Quarterly reports for submission to SRS F&R and SLS F&R.
• Maintenance of SRS Outsourcing Register.
• Scrutiny and response to compliance findings and thematic reviews.
• Input and due diligence for all new and existing contracts.

General

• Investigate and remediate compliance audit findings.
• Participation in projects within SLS for implementation of new or amendment of existing legislation.

What will make you successful in this role?

Qualifications:

• B. Juris / BA Law / B. Proc / LLB / BCom or other commercial degree.
• Certificate or Diploma in Commercial Management or Financial Planning.
• Meet the FAIS Fit & Proper requirements to be a FSCA registered Compliance Officer (Cat I) will be an advantage.

Experience:

• At least 3 years’ regulatory experience in compliance, legal and risk management within the Financial Services industry.
• At least 2 years’ experience in managing people.
• Experience within Sanlam’s compliance, legal and risk management processes will be an advantage.

Knowledge: 

• Knowledge of compliance monitoring, risk management and review programmes within the Insurance industry.
• Thorough understanding and knowledge of the regulatory requirements impacting business, specifically FAIS, FICA, POPIA, LTIA, PPR, FATCA, CRS.
• Knowledge of the management of business processes, distribution and product house channels.
• Understanding of the Savings, Risk & Closed Book businesses will be an advantage.

 Competencies:

• Excellent leadership skills
• Communicates effectively
• Presentation skills
• Business acumen
• Decision quality
• Analytical thinking
• Cultivates innovation
• Order and accuracy
• Plans and aligns
• Drives results
• Customer focus
• Collaborates
• Influencing / gaining commitment
• Negotiation skills
• Independence
• Being resilient
• Computer skills (MS Office)