Active Jobs at Sun International

Job Purpose:

• The Gaming Co-ordinator will provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders

Job Requirements

Education:

• Grade 12
• Secretarial Diploma is an advantage

Experience:

• A minimum of 2 years administrative / secretarial functions

Certifications/ Accreditation/ Registration/ Licenses:

• Meets all requirements for a Gaming licence

Skills & Knowledge:

• Clerical Administrative functions Conformance to Internal Standards
• Writing formal correspondence
• Sun International Structure and Channels
• Gaming Procedures
• Communication skills – written and verbal
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)
• Professionalism and Image

Key Performance Areas:

Office Administrative Support:

• Provide administrative support to the gaming function (including responding to e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries
• Submit expense claims to the Finance department as per company policy and procedures.
• Monitor staff leave as per department norms and company policy.
• Capturing of staff rostering into the system and distribution and communication of rostering schedules
• Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
• Develop a filing system (including records and reports) that enables others in the department to be able to access required documents
• Store confidential documents for safe keeping
• Troubleshoot and resolve first line queries and issues with guests and other stakeholders.
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Follow through on outstanding issues and action lists from minutes
• Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements

Meeting Coordination:

• Send out meeting invitations in advance (within reasonable time period to accommodate delegates).
• Complete and distribute agenda and minutes timeously
• Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
• Co-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
• Arrange catering in line with RSVP’s and dietary requirements of the attendees

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Job Purpose

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Key Performance Areas

Prepared Work Area 

• Check work area and ensure all equipment is functioning and ready for service
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Customer Engagement
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Count Administration
• Clear slot machines on days that count will be performed
• Conduct a count for the day
• Capture of data into the system
• Report on any suspicious transactions
• File documentation

Delivered Hospitality Cash-up Support

• Issue floats and change to hospitality personnel at the start of the shift
• Conduct cash-ups and reconcile float at the end of service including cash, credit card slips and power loyalty device slips (MVG Leisure Points)
• Check cash and credit received against Z readings
• Collate all cash received
• Waiter/Barmen information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes
• Report on any suspicious / fraudulent notes
• Complete administration and file supporting documentation for auditing purposes
• Substantiate and report on any variances or discrepancies
• Secure and bank cash into vault cashier for final banking processes

Cash Desk Transactions

• Handle all player transaction requirements with regards to the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’
• Reconciliations (treasury, automated cashier machine, chip) are completed daily Calculate and execute pay-outs
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity
• Conduct cash-ups and reconcile float at the end of service
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes

Job Requirements

Education and experience

• Grade 12 
• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage 
• Meet the requirements for a gaming licence
• Ability to work shifts that meet operational requirements
• Gaming regulations / FICA regulations