Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
Personal Attributes
- Interpersonal savvy - Contributing through others
- Decision quality - Contributing through others
- Directs work - Contributing through others
- Optimises work processes - Contributing through others
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
go to method of application »
What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
Personal Attributes
- Interpersonal savvy - Contributing through others
- Decision quality - Contributing through others
- Directs work - Contributing through others
- Optimises work processes - Contributing through others
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
go to method of application »
What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
Personal Attributes
- Interpersonal savvy - Contributing through others
- Decision quality - Contributing through others
- Directs work - Contributing through others
- Optimises work processes - Contributing through others
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
go to method of application »
What will you do?
- As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
- Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
Education and Experience:
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Knowledge, Skills and Competencies:
- Sales tactics and approaches.
- Stakeholder engagement and management.
- Customer service and engagement.
- Relevant Regulatory frameworks, policies, and standards.
- Sanlam insurance products (ideal).
- People management practices and principles.
- Business Acumen.
- Computer literate.
- Data and analytics (including data visualisation).
- Project management.
- Critical thinking and problem-solving skills.
- Strong communicator (verbally and in writing).
- Able to lead and motivate a team.
- Driven to exceed targets.
- Organising skills.
- Adaptable and able to learn quickly.
- Resilient and open to change.
Personal Attributes
- Interpersonal savvy - Contributing through others
- Decision quality - Contributing through others
- Directs work - Contributing through others
- Optimises work processes - Contributing through others
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
go to method of application »
That will make you successful in this role?
What success will look like for you 12 months into the role.
- (Ingestions Squad) Built configurable data ingestion platforms to collect and protect data from any source within two weeks or less.
- The team has bought and built to assemble a tool soup of persistent and secure ingestion tools, optimized for cost efficiency, with reliability as a non-negotiable standard.
- Success will be measured by the consistent achievement of the two-week ingestion target while maintaining high reliability and security.
- (Data products empowerment squad) Simplified data transformation and product development for the platforms SQL only users: Developed solutions that allow SQL-only users to easily schedule and orchestrate complex data transformation processes, such as through Directed Acyclic Graphs (DAGs).
- Success will be measured by the 100% adoption of your tools by platform users, the full deprecation of custom solutions and stored procedures, and the reliable orchestration of multi-stage transformation processes underlying our company wide data products.
- (Insights & ML tooling squad) Accelerated the development of insights and ML models by analysts and data scientists across the company: Built systems that empower analysts and data scientists to produce the insights and ML models needed to drive customer and commercial success with minimal engineering skills and platform friction.
- Success will be measured by the number of successful deployments of insights and models per month that directly contribute to improving our business success metrics.
- Engineered the platform for observability and performance.
- Made your systems observable from the outside, taking ownership of their performance.
- Facilitated real-time tracking of the system’s internal state through logs, metrics, and traces.
- Defined clear and measurable Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and integrate these into team OKRs to drive excellence.
- Success will be measured by meeting or exceeding defined performance and reliability benchmarks, and the quick identification and resolution of issues.
- Engineer the platform with privacy and security by design.
- Secured the platform through compliance engineering initiatives that reduced the time and cognitive load related to compliance.
- Implemented our Data Governance and Privacy policies effectively, leveraging encryption, firewalls, VPCs, Role Based Access Control and IAM integrations such as Active Directory.
- Success will be measured by the platform’s adherence to security and privacy standards, with minimal compliance overhead for users.
- Leveraged containerization and infrastructure as code.
- Implemented containerization strategies and infrastructure as code (IaC) practices to ensure scalable, repeatable, and efficient deployment of data services.
- Utilized tools like Docker and Terraform to automate infrastructure management and streamline the development pipeline.
- Success will be measured by the consistency and reliability of deployments, reduced deployment times, and increased system scalability.
What will make your successful in this role (continue)
What success will look like for you 12 months into the role.
- Contributed to technology decisions. Engaged in technology spikes to clarify needs and articulate solution criteria.
- Evaluated different options through hands-on experimentation, leading to documented evaluations and recommendations that were understood by technology leaders or users across the company.
- Success will be measured by the quality and clarity of your contributions to technology decisions and the adoption of your recommendations.
- Invested in your own development. Executed on a culture of excellence and continuous improvement for both your part of the platform and your own abilities.
- Lived our culture of ownership, curiosity, and continuous learning.
- Participated in pre and post-mortems, sharing lessons learned across the organization along with how you are improving based on those lessons.
- Success is measured by your active participation in continuous learning initiatives and the tangible improvements in platform performance and personal growth.
- Technical leadership and coaching. Enable a culture of continuous learning and assist other engineers in their development journey.
Qualification
- Matric
- National Diploma in an Information Technology related discipline or a bachelor's degree in computer science, Statistics, Informatics, Information Systems, or a quantitative field will be recommended.
Experience
- 5+ years' experience as a data engineer in data platform or service engineering team with at least 2 in a modern context with cloud technologies
- Track record of high impact and investing in your own development
Skills and Thinking Preference
- Ability to act independently and to deal with high levels of ambiguity.
- You look for ways to do, instead of reasons not to. You are high agency, high ownership in everything you do. You know we own our future, only we can make it happen. If you find something that keeps us from our mission, you own it or work collaboratively with others until you find the right owner of it.
- Where some see impossible, you see a way. You have the strong conviction in our ability to innovate and bring financial services, and financial confidence to everyone across the continent. You turn obstacles into opportunity, chance into change.
- You move fast and fix things. You publish early and often, when you fail you learn and go again. You know that speed gives you the licence to fail, because you’re moving fast enough to correct course.
- You love creating more with less. Knowing that the biggest impact is born of the smallest acts, scale is built into your thinking from day 1. This is not about meeting the needs of thousands; it’s about exceeding the needs of millions. And working through small and mighty teams is way we’ll do it.
- You seek out and value different perspectives. Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.
Personal Attributes
- Plans and aligns - Contributing through others
- Optimises work processes - Contributing through others
- Collaborates - Contributing strategically
- Resourcefulness - Contributing strategically
- Tech savvy - Contributing strategically
go to method of application »
What will you do?
- We’re on a transformation journey to be an innovative company at forefront of the financial services industry's digital transformation.
- By harnessing advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML), we aim to redefine the financial landscape with intelligent, advice-led solutions.
- To do this, we aim to be a net producer of technology, rather than a net consumer and Product Managers are a critical part of this mission.
- This is an internal product leadership role focusing on empowering and accelerating autonomous value creation across the Sanlam Group.
- With your mastery of Product Management, your expertise in data ingestion, sharing and processing technologies and your experience leading high performing, autonomous technology teams, you’ll ensure business teams across the group make data a source of competitive for them in their markets.
What will make you successful in this role?
What you’ll achieve in the next 12 months
- Achieve a free flow of information between internal users and your team(s): Identify and Conduct internal user research to understand data consumers’ needs and willingness to pay, improving satisfaction and adoption metrics.
- Success measured by increased user satisfaction scores and adoption rates.
- Establish a compelling product vision: Ensure you and your team are always able to articulate how the world for your users will be different, because of your products.
- Be clear about how they and Sanlam will benefit as a group, relating it to your user research.
- Success will be measured through internal surveys and formal approvals of the team’s OKRs by users and senior leadership.
- Establish, gain funding for and deliver an ambitious transformative roadmap: Establish a comprehensive roadmap for your products and gain the buy in of commercial and data science & analytics leaders across the business.
- Lead budgeting approval discussion to release investment in data to meet business needs, ensuring effective allocation of all approved engineering and financial resources.
- Success measured by roadmap approval and budget accuracy.
- Give your team the context and clarity they need to deliver the roadmap: Write detailed PRDs that clarify ‘the what’ for development teams effectively, ensuring timely and accurate product & feature delivery based on group needs.
- Provide any additional context the team needs around user stories, commercial objectives, and so on, so they’re also clear about ‘the why’.
- Success measured by on-time delivery and alignment with PRD specifications along with team engagement surveys.
- Define and measure team success openly: Define or refine success metrics and Service Level Objectives (SLOs) for your part of the platform to cover adoption, satisfaction, cost as well and reliability Service Level Indicators (SLIs) such as accuracy, recency, latency and so on.
- Inspire your entire team to take full ownership of their performance as measured through these metrics.
- Success is measured by continuous improvement in performance of the metrics as well as unanimous approval of their definitions.
Qualification
- Matric
- National Diploma in an Information Technology related discipline or a bachelor's degree in computer science, Statistics, Informatics, Information Systems, or a quantitative field will be recommended.
Experience
- 7+ years' experience in leading data platform teams with at least 2 in a modern context with cloud technologies and autonomous high performing team organisational patterns
- Experience owning and managing a budget, including resource planning from storage and compute costs to cost of team development and retention
- A track record of high impact and investing in your own development
Skills & Thinking Preference
Excellent leadership and communication skills
- Ability to collaborate effectively with various stakeholders across the organization
- You look for ways to do, instead of reasons not to.
- You are high agency, high ownership in everything you do.
- You know we own our future, only we can make it happen.
- If you find something that keeps us from our mission, you own it or work collaboratively with others until you find the right owner of it.
- Where some see impossible, you see a way: You have the strong conviction in our ability to innovate and bring financial services, and financial confidence to everyone across the continent. You turn obstacles into opportunity, chance into change.
- You move fast and fix things. You publish early and often, when you fail you learn and go again. You know that speed gives you the licence to fail, because you’re moving fast enough to correct course.
- You love creating more with less. Knowing that the biggest impact is born of the smallest acts, scale is built into your thinking from day 1. This is not about meeting the needs of thousands; it’s about exceeding the needs of millions. And working through small and mighty teams is way we’ll do it.
- You seek out and value different perspectives. Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.
Knowledge and Skills
- Recommendations to various stakeholders
- Responsible for leading, partnering, transforming and delivering digital workplace services.
- Drives the effective management of the team financials (where applicable) to ensure efficient employee experience costs against operational budgets as well as value for money services.
- Provides operations management and manages service availability of the various technologies that enable the digital workspace.
- Project Management
Personal Attributes
- Balances stakeholders - Contributing through others
- Tech savvy - Contributing through others
- Business insight - Contributing through others
- Plans and aligns - Contributing through others
Method of Application
Use the link(s) below to apply on company website.
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