Vacant Jobs at Santam Insurance

What will make you successful in this role?

• The main purpose of the job is Policy Administration with reference to new business, endorsements, finance queries, and dealing with Brokers and other departments.

KEY FUNCTIONS:

Policy Administration:

• Conversions of quotes into Policies
• Endorsements
• Dealing with other areas within Mirabilis/ liaising with brokers.
• Manage/monitor incoming/outgoing mail
• Must be able to adhere to deadlines and operating standards and requirements
• Assist the administration team
• Assist the administration team
• Ad hoc functions

Qualifications & Experience

• A minimum of 10 years of administrative insurance experience
• A minimum of 5 years of Engineering administrative insurance experience
• RE 5
• First Level Regulatory Examination
• Relevant Degree/ Diploma or studying towards
• Computer Literacy: Microsoft Office - proficiency in Word, Excel, PowerPoint, and Microsoft Outlook

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What will you do?

• Responsible for managing a strategic portfolio of Underwriting Management Agencies (UMAs) under Santam’s UMA incubator structure. This role ensures effective onboarding, oversight, and commercial performance of UMA partners while driving execution across the value chain—including acquisitions, reinsurance structuring, operational integration, and system alignment.
• Acts as the commercial custodian, interfacing with internal technical functions (Underwriting, Reinsurance, Finance, Legal, and Compliance) and external stakeholders (reinsurers, UMA principals, brokers).

What will make you successful in this role?

Key Responsibilities:

Partnering with UMA Businesses

• Take ownership of strategic relationships with UMA partners, applying a client-centric approach.
• Coordinate, facilitate, and build long-term strategic relationships with UMA clients and business partners.
• Negotiate business terms and contracts with UMA clients in alignment with strategic and commercial objectives.

Account Management

• Oversee the overall financial, operational, and service delivery to a portfolio of UMA clients, according to agreed service standards.
• Coordinate all internal resources—including Underwriting, Compliance, Legal, Finance, and IT—to ensure effective service delivery.
• Manage and monitor the performance of third-party administrators where applicable.

Commercial Growth and Acquisitions

• Drive profit contribution of the UMA portfolio through strategic account development.
• Develop trusted business partner relationships and assist UMAs in shaping and executing their business strategies.
• Identify and evaluate cross-selling opportunities and potential UMA acquisitions.
• Lead or participate in acquisition assessments, due diligence processes, and onboarding of new UMA partners.
• Support sustainability and succession planning for UMA businesses.

Business Development

• Identify and secure new UMA partnerships and business opportunities, aligned with incubator strategy.
• Participate in developing and implementing the UMA business strategy.
• Adopt a proactive sales and market engagement approach to grow portfolio value.

Team Leadership

• Lead and mentor Client Management Team members, ensuring consistent service delivery to UMA clients.
• Manage team performance and resource allocation to meet portfolio needs.

Risk & Governance

• Manage risks associated with UMA relationships, ensuring compliance with contractual, regulatory, and reinsurance requirements.
• Prepare budgets, forecasts, and performance reports, monitoring variances and implementing corrective actions.

Qualifications & Experience

• Minimum 5 years’ experience managing outsourced insurance businesses, UMAs, or insurance partners
• Business qualification or equivalent relevant experience
• Professional insurance qualification or equivalent experience (FAIS compliant)
• Corporate and commercial underwriting experience (advantageous)
• Proven exposure to reinsurance structuring and acquisition processes

Knowledge & Skills

• Client-centric relationship management
• Strong negotiation and contract management skills
• Ability to work under pressure, adapt, and make sound decisions
• Strategic and commercial thinking with entrepreneurial flair
• In-depth knowledge of UMA business models, market dynamics, and partner requirements
• Technical insurance expertise (corporate and commercial underwriting)
• Understanding of compliance and regulatory frameworks for UMAs
• Reinsurance structuring knowledge (treaty and facultative)
• Cell captive structuring knowledge (advantageous)
• Strong financial acumen, including ability to interpret financial statements and calculate performance ratios (e.g., ROE)
• Proven ability to identify acquisition opportunities and conduct commercial due diligence
• High-level interpersonal skills, stakeholder engagement, and influencing ability
• Project management, product development, and research skills

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The role

• Santam Re & International is seeking to hire a Claims Manager with the reinsurance inwards team. This is a permanent opportunity based in Tygervalley, Cape Town.

What will you do?

• As the reinsurance inwards claims manager, you will be responsible for the end-to-end process of claims received from cedents.  You will ensure that claims are handled efficiently, accurately and in compliance with company policies and regulatory requirements.
• This role requires strong analytical skills, managerial experience, attention to detail and the ability to build effective relationships with both internal and external stakeholders.

What will make you successful in this role?

Claims processing and oversight:

• Review, assess, and validate reinsurance claims for accuracy and completeness.
• Conduct thorough investigations into complex or disputed claims, collaborating with internal teams and external parties.
• Interpret and apply reinsurance treaty contract wordings to determine coverage and liability.
• Manage claims from notification to final settlement, ensuring accurate outstanding claims reserving and timely payments.
• Monitor large and complex claims, escalate issues and participate in settlement negotiations as needed.
• Analyse and communicate trends in relation to classes of business in operating territories. This includes claims trend analysis per cedent per underwriting year.
• Implement and improve efficiencies by employing various metrics and indicators (dashboards and other visualization tools, amongst others) to identify patterns in claims frequency, severity, types of loss and potential implications for the business.

Documentation and reporting:

• Maintain accurate and up-to-date claims records.
• Prepare regular and ad hoc reports on claims activity, trends and financial analysis.
• Analyse claims trends to identify emerging risks and areas for process improvement.

Claims framework and compliance:

• Draft and drive claims settlement philosophy, including mandates and thresholds for claims handling, in alignment with the Claims Committee guidelines.
• Ensure compliance with reinsurance contracts, internal policies, regulatory requirements and industry best practices.
• Drive Group claims policy implementation. Ensuring all claims handling procedures are aligned with internal standard operating procedures (SOPs).
• Maintain a sound system of internal controls supporting the accurate and complete processing of all claims transactions.
• Participate in internal and external audits related to reinsurance claims.

Stakeholder engagement and relationship management:

• Build and maintain strong relationships with cedents, brokers, internal and external stakeholders.
• Serve as the primary point of contact for claim-related matters, internally and externally.
• Represent the company in claims-related market meetings and industry forums.

Process improvement:

• Define, implement and drive claims strategy.
• Identify and implement opportunities for efficiency gains and operational improvements in claims handling.
• Regularly review and update SOPs to reflect process improvements and regulatory and policy changes.
• Automate processes within functional area to enhance operational efficiency.
• Build dashboards to support strategic decision making and the evaluation of outstanding claims reserve sufficiency per class of business, per territory, per underwriting year.

Leadership and team development:

• Lead, mentor and develop a team of claims professionals.
• Promote a culture of high performance, integrity and customer centricity.
• Support recruitment, training and performance management of claims staff.

Qualification and experience

• Ten or more years of experience in reinsurance claims management, with focus on inwards reinsurance.
• Five or more years of experience in managerial position or function.
• Strong analytical and problem-solving skills, with the ability to evaluate complex claims and make sound decisions.
• Proficiency in Microsoft Office suite and claims management software.

Skills

• In-depth knowledge of reinsurance structures, contract wordings and claims processes.
• Strong analytical skills.
• Problem solving skills.
• Conflict management.
• Systems thinking skills.
• Excellent written and verbal communication.
• Meticulous attention to detail and organisational skills.
• Human centred leadership and people management experience.
• Comfortable with claims management systems and data analytics tools.
• Professionalism and integrity in all interactions and decision-making processes.
• Values driven, discretion, and sound judgment.
• Ability to work independently and collaboratively in a fast-paced environment.
• Resilience and commitment to professional development and continuous improvement.