Vacant Jobs at The Unlimited

PURPOSE OF THE ROLE

• The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital platforms. 
• This role is accountable for people leadership, performance delivery, and compliance, ensuring KPIs and service standards are consistently met or exceeded. This is not a passive, “monitor and report” role — we are looking for leaders who own delivery, lead from the front, and drive daily execution through their teams.

CONTEXT OF THE ROLE

Performance & Delivery

• Own and deliver your team’s daily and weekly KPIs, including (but not limited to):
  accuracy, productivity, SLA adherence, compliance, risk handling, and ticket resolution.
• Actively monitor live dashboards and operational queues, intervening swiftly to course-correct performance.
• Translate operational strategy into clear, actionable expectations for agents.
• Ensure all outputs are accurate, compliant, and aligned to documented processes and client standards.
• Drive a strong performance rhythm through structured routines and follow-up.

People Leadership

• Lead, coach, and develop a team of 15–30 Customer Care Specialists.
• Run daily huddles, performance check-ins, and engagement sessions to maintain focus, energy, and accountability.
• Conduct regular 1:1 coaching sessions, providing clear, actionable feedback.
• Manage performance effectively, including improvement plans where required.
• Build a high-performance, people-positive culture that balances results with wellbeing and responsible service delivery.

Operational Excellence & Compliance

• Ensure strict adherence to compliance, data protection and operational protocols.
• Partner with Quality Assurance, Training, and Risk teams to identify gaps and implement targeted coaching actions.
• Monitor and manage attendance, schedule adherence, and workforce discipline.
• Proactively identify operational risks and escalate where necessary.
• Produce clear, accurate daily performance reporting for the Campaign.

Client & Business Alignment

• Translate UK client expectations into clear behaviours, standards, and measurable outcomes.
• Prepare insights, risks, and action plans for internal and client-facing performance reviews.
• Support the implementation of client updates, process changes, and service enhancements.
• Continuously identify opportunities for process improvement, efficiency, and service optimisation.

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Summary:

• We are seeking a highly motivated and results-driven Sales Agent to join our team. The ideal candidate will possess excellent communication and negotiation skills, as well as a proven track record of exceeding sales targets. The Sales Agent will be responsible for building and maintaining relationships with clients, identifying potential leads, and closing sales in order to drive revenue growth for the company.

Responsibilities:

• Develop and implement sales strategies to achieve or exceed sales targets
• Identify and approach potential clients through networking, and referrals
• Build and maintain strong relationships with clients to ensure long-term satisfaction and retention
• Provide excellent customer service and support to clients throughout the sales process
• Prepare and deliver compelling sales presentations to showcase products or services
• Negotiate and close sales contracts to drive revenue growth for the company
• Collaborate with other team members to ensure a seamless sales process and customer experience

Requirements:

• Grade 12 (50% average) or any equivalent qualification or above
• Strong communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with clients
• Excellent customer service skills and attention to detail
• Self-motivated and goal-oriented with a strong drive to succeed

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What You’ll Do

• Promote and sell insurance products on behalf of The Unlimited
• Engage with customers face-to-face
• Present product benefits clearly and confidently
• Achieve daily and weekly sales targets
• Build strong customer relationships
• Represent the brand professionally at all times

What We Offer

• Full training provided – perfect for beginners
• Growth opportunities within the insurance and sales industry
• Fun, energetic, and supportive team environment
• Weekly incentives and commission payments (Strictly commission)
• The chance to build a long-term career in sales

What You Need

• No previous experience required
• Matric (with an average of 50% and above)
• Positive attitude and willingness to learn
• Confidence and good communication skills
• Ability to work in a fast-paced, target-driven environment