Vacant Openings at 99C

Requirements

Client Service

• Establish and maintain relationships with clients
• Manage creative briefs, client feedback and delivery of content
• Coordinate with team, update status, manage deliverables and meet expectations
• Set up, manage, conduct, and contact report on client presentations
• When necessary, manage supplier and/or client billings

Content & Channel Planning

• Work closely with client & wider client service team
• Conduct regular research to monitor clients, consumer, competitor, industry, and social landscape/trends activity
• Create and manage clear communication plans for activity across platforms
• Create and direct clients content calendars and social posting schedule with best practice in mind

Content & Channel Administration

• Assist and manage the production process of content on social jobs
• Effective collaboration with creative, paid media and other relevant departments
• Scheduling & deactivation of content across channels
• Ensure effective searchability / tracking / tagging across content
• Manage client’s creative content bible
• Be an advanced user in all tech and tools relevant to your role
• Ad hoc community management when required

Content & Channel Performance Management

• Work closely with Strategy department to ensure effective integration of efforts
• Assist with Channel, Content, Campaign and Health Audits / Reporting
• Assist with Benchmark, Review, Live Listening and ROI Reporting
• Daily performance checks & escalations/recommendations
• Manage Creative Identity of Channel, Content, Templates and Spec sheets

Department Integration:

• Establish and maintain relationships and/or partnerships with key leverage points that affect social media strategy, management and/or implementation. You’ll need to be able to collaborate and partner in any relevant instances.

This is including but not limited to:

• In-House Departments
• Social Media Platforms
• Paid Media Agencies and/or Publishers
• Influencer Management
• Online Listening & Reputation Management
• Content Marketing & Production
• Technology Development (AR, VR or AI)
•  Immerging technology etc.

Requirements:

• Relevant degree in advertising, marketing, social media, communication science or equivalent
• Work experience in Social Media and/or Agency Environment
• Experience in the fundamentals of classical and digital marketing
• Excellent verbal and written communication skills
• Strong analytical and project management skills
• Excellent interpersonal skills
• Public speaking and presentation skills is beneficial
• Highly organised, strong attention to detail, deadline driven, ability to problem solve and confident in a fast-paced environment
• Deep understanding of the various digital and Social Media marketing channels
• Experience with retail brands is beneficial
• Valid, driver's licence and own transport

go to method of application »

Client responsibility

• Develop and maintain strong relationships with the client through excellent work quality and professional conduct.
• Continue to invest in growing knowledge of your clients’ business and industries in which they operate, actively tracking information that will be of value to your teams and clients.
• Schedule and arrange client meetings with all relevant parties, including the management of related logistics.
• Ensure that the full team, including yourself, are well prepared for client meetings.
• Support your Account Director (AD) and Account Manager (AM) by drafting effective, single-minded and timely job briefs, reverts and supply jobs.
• Assist your AD and AM with various administrative tasks.
• Sourcing of images from various departments/resources.
• Following up on feedback on jobs and ensuring deadlines are met.
• Updating status documents for various clients.
• Liaise with internal colleagues as well as other departments in order to execute the job in a seamless manner.
• Act as a supporting point of contact for clients in the absence of other team members.
• Entrench yourself within the various platforms and teams to understand the business and look at ways to improve processes.

Requirements:

• Proficiency in MS Office suite (incl. Outlook, Word, PowerPoint and Excel) essential.
• Enthusiastic/ confident/ professional / diplomatic.
• Team player with initiative and excellent interpersonal skills.
• Able to cope under pressure, work with tight deadlines and handle diverse activities.
• Reliable, organized and attention to detail.
• Have a solution-driven attitude.
• Must have a passion for client delivery and service.  
• Strong organisation and administration skills essential. 
• Accountable with good follow-through.
• Hard-working and proactive.
• Exceptional time management skills.
• Comfortable working independently and within a team.
• Creative eye for detail – advantageous.
• Prior relevant work experience of at least 1 year as an account executive or similar.
• Working knowledge of project management tools
• Reliable transport essential.