Current Jobs at Wilderness

About the Role

• As a Senior Groups & Incentives Travel Designer, you will play a key role in designing, coordinating, and delivering high-end MICE, incentive, and specialist group travel within the Wilderness portfolio. You will work closely with trade partners, DMCs, and internal sales and operations teams to create seamless, bespoke group journeys that align with Wilderness’ luxury standards, conservation ethos, and commercial objectives.
• This role requires a consultative mindset, strong logistical capability, and the ability to manage complex group movements while maintaining exceptional service levels and margin integrity.

MICE & Group Travel Design

• Design and deliver bespoke group, incentive, and MICE itineraries, tailored to client objectives, budgets, and guest profiles.
• Translate client briefs into creative, well-structured programs that showcase Wilderness camps, experiences, and conservation initiatives.
• Identify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.

Service Excellence & Stakeholder Management

• Provide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
• Communicate clearly and proactively, managing expectations across multiple touchpoints.
• Build and maintain strong, trust-based relationships with key agents and MICE partners.

Operational & Logistical Coordination

• Manage complex group logistics including rooming lists, movements, activities, and special requirements.
• Collaborate closely with Operations Specialists to ensure flawless on-the-ground execution.
• Maintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.

Commercial & Performance Focus

• Quote accurately and timeously, ensuring pricing integrity and commercial viability.
• Monitor margins and performance metrics, contributing to overall departmental targets.
• Support Sales and Reservations leadership with insights into group trends and opportunities.

Product & Systems Expertise

• Maintain in-depth knowledge of Wilderness camps, regions, and experiences across Southern and East Africa.
• Confidently position the Wilderness brand within the MICE and incentives space.
• Leverage systems such as Wilderness Window, WETU, Smartbox, Tourplan, and Microsoft Office to streamline workflows and enhance service delivery.

Qualifications and Experience

• Matric with Mathematics (Standard Grade or higher).
• Tertiary qualification in Travel & Tourism, Hospitality, or a related field (advantageous).
• 6–10 years’ experience in a senior Groups, Incentives, or MICE travel design / reservation’s role.
• Proven experience managing group logistics, complex itineraries, and high-value clients.
• Strong working knowledge of Tourplan and Microsoft Office.

Skills & Competencies

• Exceptional attention to detail and organisational skills.
• Strong verbal and written communication skills (English essential; European languages advantageous).
• Confident in consultative selling, personalisation, and upselling within a luxury context.
• Ability to manage pressure, deadlines, and multiple group files simultaneously.

Personal Attributes

• Creative, proactive, and solutions-oriented.
• Service-driven with a strong client-centric mindset.
• Passionate about wildlife, conservation, and sustainable tourism.

Deadline:9th March,2026

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PRIMARY PURPOSE

• To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service.
• This position is based in Cape Town

Detailed Responsibilities

• Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
• Build relationships with Ops specialist based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familarisation trips.
• Ensuring all relevant systems are updated.
• Handle Accommodation, transfer & touring bookings.
• Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides.
• Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
• Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and/or lost items.
• Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in order.

CANDIDATE PROFILE

Qualification:

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality is advantageous.

Experience:                    

• 2 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
• In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
• Personal or educational travel experience in the above areas advantageous.
• Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Proven English literacy.
• Working knowledge of TourPlan and WETU or similar booking/operating system.
• Excellent attention to detail.

Skills:           

• Dynamic, detail orientated, organised and excellent communication skills.
• Remain steady in busy environment and consistent with output, task driven.
• Ability to problem solve without compromising accuracy and prioritise changes.
• Driven to offer high quality service levels, strong time management.
• Highly detailed product knowledge – vital for speed in presenting alternatives.
• Strong financial skills, self-starter with high integrity level and ethical conduct.

Deadline:13th March,2026