Vacant Openings at Metso Outotec

WHAT YOU WILL DO

• Provide excellent response to end users and sales managers 
• Process customer queries accurately and in a timely manner
• He/she will also be responsible for preparing invoices for the delivery of goods or services rendered.
• Responsibly for credit and debit notes
• Establish and maintain a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date knowledge of systems that will be used
• Resolve invoice related problems, discrepancies, and customer-related issues working with sales and product support teams
• Demonstrate cooperative team effort within the solutions group and the team
• Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment
• Demonstrates dependability and punctuality
• Observes safety regulations and exhibits a concern for safety
• Shows commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers
• Travel (both domestic and international) may be required as needed
• Perform other duties and/or other special projects as required
• Review of billing activities performed by the team

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHO YOU ARE

• Matric (Grade 12)
• Salesforce
• SAP
• High school diploma or equivalent work experience
• 2-5 years’ experience in a customer service or similar role

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WHAT YOU WILL DO

• Providing high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pyro & Ferrous, through site visits and using Digital and Remote services (i.e. Augmented Reality)
• Specializing to own technology areas to provide expertise support in site operations and technology related incidents and inquiries or problems
• Participating in technical warranty claim or customer complaint handling
• Act as a trainer for internal/external technical trainings, for products
• Expertise support for problem management, technical sales support, R&D and product development
• Support IB (Installed Base) Validation
• CTO (Configure to Order) and ETO (Engineered to Order) quotation development through solution definition and technical research​; inspection report reviews, recommendations and solution as requested​
• Supporting Field Services with Technical information/details
• Supporting the sales process and assisting with the technical information flow and part numbers
• Assisting with developing and influencing and negotiations when required
• Support overall sales funnel development
• Ensure timely progress of sales cases throughout the different phases
• Travelling throughout Africa and globally to support sales activities, problem determination, product training, etc. on a case-by-case basis
• Support sales team and SAM (Site Account Manager) with the best technical solutions for the customer with spare parts and promote modernisation & upgrade
• Load all required info and drawings on SF (Sales Force) opportunities
• Work closely with PL (Product Line) for support, needed information and training
• Support Customer RFQ’s and provide correct part numbers
• Review pricing on spares quotations
• Support expert services and proposals
• Customer site visit and inspections with SAM to support opportunities and build relation & sales pipeline
• Weekly regional sales calls to support OR and sales planning
• Review SF Opportunities 2-3 monthly and update on a regular basis
• Work on upside / back up opportunities to bring them forward into forecast
• Review sales history and identify hi-value repeatable sales opportunities
• Customer site visit planning and support

WHO YOU ARE

• Matric (Grade 12)
• B Tech / BSc / BEng Metallurgical / Process Engineering, with a minimum of 5 year’s field experience in Process Equipment or,
• Must have Sales experience
• Experience of applications in minerals processing
• Must have up to date understanding & knowledge as a technical product specialist
• Understanding and experience of sales and financials
• Familiarity with a broad range of Minerals Processing Equipment
• Familiar with the core processes of the sales process
• Experience in complex relationships
• Advanced verbal and writing skills
• Computer literacy and MS Office Skills are an inherent requirement

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WHAT YOU WILL DO

• Responsible to deliver improved customer satisfaction levels
• Support customers with areas of improvement and optimizations on their plants
• Responsible to deliver profitable business growth from allocated sites
• Responsibility to create the relationship with the key people at the site and share leads with the organization, connecting key interfaces
• Walk customer plants and generate leads to take forward
• Focus on after-market business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales
• Plans and has full visibility to the activities of any Metso function at the site
• Seeks and coordinates for best resources and channels to be used for customer facing activities
• Understands customer business and is capable to argue Metso’s added value
• Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable
• Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)
• Maintains and shares information of installed base, performance and shutdown schedules and plan
• Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities
• Supports Accounts Receivable and Payment Collections
• Active member of the MA Key Account/Global Key Account team I/A

WHO YOU ARE

• Matric (Grade 12)
• Bachelors’ Degree BEng / BSc – Mechanical Engineering
• Minimum 2 to 3 years’ experience working on concentrator plants or experience in Sales or Account Management
• Experience working in a customer-focused and fast-paced professional environment
• Computer literate in Sales Force, Microsoft Excel, Word, Power BI and PowerPoint
• Strong negotiation and influencing skills, with the ability to build trust
• Strong communication skills and a serving leader