Job Openings at Damco

Job description

The position of FinOps associate to ensure delivery of Damco’s value proposition to its three customer segments - Premier, Premier Plus & Solutions; through on time and correct invoicing of jobs to customers, including internal customers (ICBs) and correct and soft close and hard close jobs on time.

Key Responsibilities

The Objectives Of This Position Is

Accuracy and timeliness of customer invoices have been identified as some of the key parameters of customer service by DAMCO. This position is responsible for accurate and on time creation of invoices and ICBs
Soft closure of jobs is necessary to ensure that accurate CM1 per job is captured in the system and collectively at month end; this reflects the true and fair picture of the financial state of affairs of the business. The second key responsibility of this role is to ensure that all jobs are soft closed on time to reflect a true and accurate picture of the CM1
Hard closure of jobs signifies operational and financial closure of a job and it is necessary to ensure that all jobs are closed on time. The third key responsibility for this job is to ensure that all jobs are monitored and that they are hard closed on a timely manner

KPI's Are

• Invoicing accuracy & timeliness
• Ensure that all customer invoices are raised accurately and matches the rates and contracts agreed to with the customers
• Ensure that all customer contracts are recorded and filed and discrepancies, if any, are pointed out to Operations/Customer Service teams
• Ensure that Invoices are raised on time
• Ensure that all the ICBs (DAMCO internal customers) are raised on time
• Soft closure of Jobs
• Adhere to soft closure KPIs (ie. Job ETD/ETA + 30 days)
• Ensure that all jobs are correctly costed and that the CM1 at a job level is positive. In this regard, the person needs to bring to the notice of his manager all jobs that have low CM1 or negative CM1 and that all such jobs have been formally approved by the CSO Manager prior to soft closure
• Hard closure of Jobs
• Adhere to hard closure KPIs (i.e. Job ETD/ETA + 90 days)
• Prior to hard closure, ensure that all jobs are checked to ensure that customer invoices have been raised (external customers & ICBs) and that all vendor invoices have been collected and posted (IR) prior to closure of the job.
• Ensure that all impacts on the profitability of the job (both positive and negative) are brought to the attention of the manager and that proper approvals are in place for all jobs that negatively impact the CM1

Who we are looking for

A Candidate Who Possesses The Following Skills And Competencies

• Tertiary Qualification (or similar) in commerce, business or related field
• 2-4 years in a industry, ideally from within Freight Forwarding & Logistics industry
• Have been engaged in commercial/operational finance at a hands on/job file level
• Has worked in a process driven environment
• Familiarity with the following is preferred :
• Unity & Kewill operating systems
• Damco internal policies & processes: e.g. Product Management / Procurement / Trade Lane Management, Pricing / Quotation / Booking Management etc.
• Customer Service Quality Standards and BPI processes
• High learning curve and ability to work under pressure
• Ability to take balanced decisions in challenging circumstances
• Ability to work and thrive in a flexible matrix organization with focus on networking and collaboration
• Strong communication (spoken and written) and interpersonal skills
• Ability to engage with senior management & manage senior stakeholders across geographies
• Financial acumen

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Job description

Damco operates in a fast-paced environment. When you join us, you will embark on a great adventure and will be exposed to various and exciting challenges.

We Offer

Basic Salary Plus Benefits

Key Responsibilities

The purpose of the role is to achieve profitable sales for all Damco products on a multi-trade basis through dircet contact with new and existing clients.

Performance Indicators

• Achieve and exceed target in value and volume
• Achieve activity targets and ensure loaded in CRM with 100% data quality score
• Plan and organise sale activities
• Make effective visits to customers to obtain factual information
• Report accurately on customer visits and customer deatails on the database
• Arrange appropriate follow-up of customer visits
• Expand the boundaries of current business
• Exceed sales budget
• Strategies developed to stay ahead of competition
• Administration and reporting procedures prior to handover of client
• Adapt to and live the company values

Who we are looking for

• Experience in Airfreight solutions is essential
• Knowledge and experience of Freight Forwarding, from a sale as well as an operational point of view.
• Understanding of the corporate strategy
• Sales and Marketing experience
• CRM usage

Core Competencies

• Creative opportunity seeking
• Goal oriented
• Excellent verbal and written communication skills
• Persuasive
• Analytical thinking
• Planning and organising
• Multi-tasking ability
• Computer proficiency
• Valid Drivers Licence
• Confidence in sales pitch and contacting new people
• Hunting sales approach