Requirements:

PRINCIPAL DUTIES & RESPONSIBILITIES

• Maintain a consistently low level of bad debt
• Achieve and maintain KPI targets for collections, bad debt, DSO, and query resolution against the budget
• Establish close communication with business units, internal and external clients, with a focus on timely collections and query resolution
• Regularly meet with business partners and coordinate control functions
• Implement collection strategies across the national market
• Identify and build relationships with key client contacts to ensure timely recovery
• Proactively review and follow up on outstanding debts
• Provide debtor analysis for key clients and client portfolios
• Assist Account Managers with reconciliations and other ad hoc debtor analysis, particularly regarding debtors reconciliations
• Offer accurate advice on debt management, queries, VAT issues, etc.
• Contribute to the analysis of ledger accounts and billing history
• Collaborate with billing department to resolve credit control queries promptly
• Participate in internal reviews of policies and knowledge capture of market information from file inception to recovery
• Ensure all relevant details are included in the "collection package" provided to the market for collections
• Analyze market breakdown and calculate accurate proportions due from the client base
• Assist with planning for future developments and identify new opportunities where the credit control function can support the company's business objectives

SKILLS and COMPETENCIES

Excellent understanding of Accounts Receivable, Sales and Operations procedures

• Must be self-motivated and able to work independently
• Attention to detail is crucial
• Ability to maintain a high level of accuracy
• Strong critical thinking skills
• Customer-focused and motivated to resolve complex issues
• Results-driven, organized, and proficient at multitasking
• Demonstrated experience in collecting past due accounts
• Ability to prioritize, meet deadlines, and manage time effectively
• Excellent written and verbal communication skills for interaction at all levels
• Confident, skilled in negotiation, and proficient in collections
• High degree of ethics and integrity, maintaining independent relationships at all times

QUALIFICATIONS and  EXPERIENCE

• Minimum of 3 years in a credit control experience as well as 2 years exposure in reconciliations
• Experience & exposure in a Service or FMCG environment (Banking Sector, Retail Sector ) is essential as it is key accounts and on an open item system
• Previous exposure to OnGuard/CreditNext and NAV/Business Central
• Proven working knowledge of accounting system (Credit Management 1,2,3)
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel -Advance, etc.)