Job Description

The intern supports and assists in growing the company portfolio and promote and sell our products, services and solutions to our existing client base while also sourcing potential new customers by identifying lead and business development opportunities

Requirements:

PRINCIPAL DUTIES & RESPONSIBILITIES

• Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
• Increase conversion of sales against marketing driven campaigns and provide feedback on results.
• Achieve Predetermined Sales targets 
• Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures                                                           
• Locate potential business through research,  prospecting, tele-canvassing and cold calling
• Attend to phone enquiries and leads from colleagues
• Conduct sales calls and presentations to new or existing customers. 
• Undertake needs analysis by conducting thorough survey of client premises
• Complete site risk assessments for every client proposal 
• Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
• Approach the client portfolio for annual price adjustments
• Maintain and improve the client retention target rate by building and maintaining professional client relationships
• Focus on building relationships with clients
• Drive client retention especially clients in their 1st year of their agreement
• Increase the client portfolio by identifying cross and up selling opportunities
• Attend and complete the company selected SETA approved Learnership

SKILLS, QUALIFICATIONS & EXPERIENCE

• Excellent communication skills
• Ability to develop strong and mutually beneficial customer relationships
• Determination and motivation to achieve new business targets
• Strong planning and organisation skills to manage a sales territory effectively
• IT Literate
• Ability to perform well under pressure
• Numerical and literacy skills
• Recent Graduate - sales related field of study is preferred 
• Drivers Licence - essential with good ability to drive a vehicle
• No previous sales experience required - a passion for sales is essential

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Requirements:

PRINCIPAL DUTIES & RESPONSIBILITIES

• Maintain a consistently low level of bad debt
• Achieve and maintain KPI targets for collections, bad debt, DSO, and query resolution against the budget
• Establish close communication with business units, internal and external clients, with a focus on timely collections and query resolution
• Regularly meet with business partners and coordinate control functions
• Implement collection strategies across the national market
• Identify and build relationships with key client contacts to ensure timely recovery
• Proactively review and follow up on outstanding debts
• Provide debtor analysis for key clients and client portfolios
• Assist Account Managers with reconciliations and other ad hoc debtor analysis, particularly regarding debtors reconciliations
• Offer accurate advice on debt management, queries, VAT issues, etc.
• Contribute to the analysis of ledger accounts and billing history
• Collaborate with billing department to resolve credit control queries promptly
• Participate in internal reviews of policies and knowledge capture of market information from file inception to recovery
• Ensure all relevant details are included in the "collection package" provided to the market for collections
• Analyze market breakdown and calculate accurate proportions due from the client base
• Assist with planning for future developments and identify new opportunities where the credit control function can support the company's business objectives

SKILLS and COMPETENCIES

Excellent understanding of Accounts Receivable, Sales and Operations procedures

• Must be self-motivated and able to work independently
• Attention to detail is crucial
• Ability to maintain a high level of accuracy
• Strong critical thinking skills
• Customer-focused and motivated to resolve complex issues
• Results-driven, organized, and proficient at multitasking
• Demonstrated experience in collecting past due accounts
• Ability to prioritize, meet deadlines, and manage time effectively
• Excellent written and verbal communication skills for interaction at all levels
• Confident, skilled in negotiation, and proficient in collections
• High degree of ethics and integrity, maintaining independent relationships at all times

QUALIFICATIONS and  EXPERIENCE

• Minimum of 3 years in a credit control experience as well as 2 years exposure in reconciliations
• Experience & exposure in a Service or FMCG environment (Banking Sector, Retail Sector ) is essential as it is key accounts and on an open item system
• Previous exposure to OnGuard/CreditNext and NAV/Business Central
• Proven working knowledge of accounting system (Credit Management 1,2,3)
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel -Advance, etc.)

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Requirements:

To provide leadership and focus for Sales colleagues in order to create an effective sales force, achieve or exceed budgeted sales into new and existing customer base. To achieve and improve on retention levels in the customer base and improve on this trend.

• Turnover growth through gross sales, price increases and jobbing revenue, better than budget.
• Effective management thereby ensuring the development and retention of quality sales colleagues.
• Inspirational Leadership
• Be hands on, ensuring that infield training with all sales colleagues is being implemented on a regular basis to build more effective communication, enabling easy identification of training requirements, needs and shortfalls in the sales colleagues abilities. Under 6 months - once a week infield assessments to be conducted, over 6 months - twice a month infield assessments to be conducted and 1year plus - monthly assessments to be conducted infield.
• Accurately identify appropriate action plans to ensure the development of all colleagues.
• Ensure that correct planning takes place so that full territory management is achieved to obtain the best results.
• Conduct Weekly 1:1 meetings with all sales colleagues to understand development requirements. Analyse measurements to identify individual performance ratios. Use the individual ratios to identify and agree individual training and development needs.
• Using excellent coaching skills to ensure sales colleagues are developed, mentored and developed.
• Using individual performance ratios, agree to targets and objectives with all reports.
• Manage activity by identifying areas for training and support through measurement and observation, through infield assessments.
• Ensure appropriate training is delivered reviewed and implemented.
• Ensure accurate management measurement and management of all key activities, ie. customer contact, planning, calls, quotes, sales and value.
• Monthly meetings with regional sales manager, to identify and prepare action plans to effectively address all under performance in the team.
• Set a strong example for all sales colleagues in areas of personal character, commitment, organizational and selling skills and work habits.
• Schedule regular effective sales meetings with all sales colleagues to effectively communicate information.
• Schedule regular weekly training sessions with all sales colleagues, incorporating product knowledge and Sales methodology.
• Effective preparation of all sales colleagues for annual sales performance assessments, to ensure a high standard is achieved and maintained.
• Weekly meetings with regional sales manager, with feedback sessions on each individual sales colleague to ensure that areas of improvement are identified correctly, pipeline information is discussed and assessed.
• Weekly forecast meetings are held with regional sales manager to ensure the quality of pipeline and forecasting information. Accurate sales forecasting through proper understanding of SOLO and the pipeline document.
• Drive the upsell campaign divisionally and regionally to ensure increased service covers.
• Monthly cross divisional meetings to be held with regional sales manager to ensure that all opportunities are being explored, regular cross divisional infield training is taking place and 100% identification of all target prospects are being identified.
• Drive cross divisional leads
• Hold monthly branch sales and service meetings where excellence is recognised and celebrated.
• Hold regular quarterly RISA sales and service meetings to recognise excellence across all divisions.
• Conducting regular quarterly performance reviews with Sales colleagues to monitor development and career path.
• Analyse service delivery in constructive communications with Service Manager.
• Assist sales colleagues with preparation of proposals and presentations to board level.
• Initiate and coordinate development of action plans to penetrate new markets.
• Ensure that follow up is completed and effective communication with service takes place.
• Ensure that effective recruitment and selection is achieved by complying with best practice and the sales recruitment policy.
• Invest energy and motivation of staff and create a “customer service” culture.
• Drive all divisional and national reward and recognition schemes.
• Drive “unpaid since inception” list, and assist with financial queries
• Manage the vehicle fleet ensuring all vehicles are safe and clean at all times.Monitoring service schedules and safe driving practise
• Ensuring all company Health and Safety regulations are adhered to at all times and the “Everyone goes home safe” message is reinforced continuously

BEHAVIOURAL

• Individual leadership / influencing
• Customer service orientation
• Highly energetic and goal orientated
• Self-starter
• Very high energy levels

SKILLS (Essential)

• Highly developed communication (including listening) skills (written / verbal / non-verbal)
• Analysis / problem assessment
• Coaching
• Persuasiveness / sales ability
• Quality orientation / attention to detail
• Negotiation
• Developing organizational talent
• Computer literacy (MS word, outlook, excel & internet)
• Valid driver’s license is a prerequisite
• Numeric skills
• Presentation skills

Minimum Qualifications and Critical Experience

• Minimum of 5 years strong sales management experience.
• Grade 12 (Matric or equivalent)
• Tertiary qualification in Sales Management advantageous
• Track record which demonstrates successful sales management
• Recruitment, development and retention of sales staff
• Delivery of results against demanding growth targets
• Telesales management
• Managed in completely new business environment (i.e. brand new clientele)
• Virtual office management

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Requirements:

The Service Technician is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control and initial services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.

• Providing quality pest control/management service
• Achieving standards of productivity as set by the company
• Retention of existing clients
• Complying with the Rentokil Codes of Practice: Rules of conduct.
• Compile necessary documentation for client and office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations
• Ensure equipment is maintained and clean at all times
• Carry an adequate range of pesticides and equipment, necessary to delivery service
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Ensure company and client Health & Safety requirements are met
• Must be customer focused/orientated
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Requires valid, unendorsed code 08 drivers licence
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health
• Knowledge of competitors and competitor activity