1 X Operations Director Rentokil Initial at Rentokil Initial South Africa

Description

Rentokil Initial:

Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in 92 of the top 100 cities

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

You would be supporting the Pest Control, Hygiene & Ambius business in South Africa

Requirements

A vacancy has arisen for an Operations Directore in our South African Business

To lead and grow a professional multi-divisional, technical Service Operation team through planning and deployment of systems and strategies to improve the operating quality and efficiency of the country in order to achieve high levels of service and performance within set timelines that will contribute to excellent service levels and productivity, strong customer retention and high levels of health and safety compliance. A detail-oriented, hands-on leader with outstanding leadership and coaching skills is required for this role.

Do you have what it takes? If you want to be considered for this role you will need:

QUALIFICATIONS, EXPERIENCE & SKILLS

• Min a degree in commerce or business administration studies is preferred; or a minimum of 5 – 7 years of related experience

• Good understanding and experience of SHE and Risk management principles

• Ability to read and interpret financial reports

• P&L experience

• Service Industry experience - beneficial

• Operational management experience

• Pest Control knowledge - advantageous

• Excellent leadership and coaching skills

• Good Computer Skills – MS Office, Internet tools

• High level of negotiation and analytical skills

• Strategic Planning and organization skills

• Experience in developing operational strategies

• Excellent oral and written communication skills

• Strong people leadership skills with multi- team responsibilities

• Market & Competitor awareness

• Entrepreneurship and Innovation

• Positive Outlook to drive and embed RI Values – Service, Relationships And Teamwork

• High levels of integrity / disciplined / ethical High level of corporate governance

• A good listener Team player / collaborative

• Result focussed
  KEY WORK OUTPUTS and ACCOUNTABILITIES

• Delivery of turnover, profit and cash to budget

• Budgeting, forecasting and reporting

• Manage margins and drive improved gross margins and customer satisfaction

• Drive retention strategy, account management and growth of existing customer base to increase market penetration and share

• Develop and drive effective customer-service standards directing and guiding resolution of problems; proactive review and audits (CVC); identifying trends; determining system improvements and implementing effective change strategies.

• Meets sales financial objectives by effective forecasting and setting of realistic annual budgets including optimum staffing levels.

• Monitor regional and team costs and expenditure; holding regional team to account on efficient utilization of the company’s assets, analyzing variances; and initiating corrective actions.

• Sets and evaluate team performance standards, holding Regional Business Managers to account for non compliance or poor performance on teams

• Drive customer satisfaction and retention by making periodic visits to explore specific requirements and anticipating gaps.

• Identify suitable growth opportunities through strategic acquisitions

• Provide effective leadership and support of key/strategic business projects, leading and driving change management process.

• Responsible for company assets within the country

• Management of regional operational and technical managers

• Support recruitment and colleague development initiatives to support the “promote from within” agenda

• Lead good communication and cooperation between Service, Sales and Support Functions

• Ensure compliance to all company policies with key focus on H&S policies & procedures to achieve world class targets

• Represent the country on various Global Leadership Teams

• Drive innovation in conjunction with Sales and Marketing and support delivery via the technical and operational teams

• Support and perform due diligence and integration activities to deliver forecasted synergies if required

Benefits

Are you interested? Here's what you can expect when you join us...

• A number of benefits including subsidized Medical Aid, Pension funding

Equal Opportunity

Rentokil Initial South Africa is committed to achieving Diversity and Equity across the business, therefore preference will be given to suitably qualified Employment Equity candidates across all levels. A suitably qualified person in the Act is defined as any person with formal qualification, relevant prior learning; relevant experience or the capacity to acquire within a reasonable time the ability to do the job.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!