With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect ...
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1 x Supervisor Pest control and Hygiene-Bloemfontein & Lesotho
To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service
KEY PERFORMANCE INDICATORS (KPI’s).
To intervene purposefully to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded. To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations. To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:
Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits.
Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment {TPA}).
Developing and maintaining a positive high personal profile with our customers (including selected CUSTOMER CARE MANAGEMENT (CCM) / Tiered Customers).
Secondary education with at least Matric / or equivalent plus 5 years Technician experience of which at least 3 were in the role of Senior Technician
Valid unendorsed Code 08 /10 drivers licence.
Computer literate – Word, excel, power point, other
Excellent numeracy skills
Service industry experience
Customer Management / CRM experience.
Food safety Management (I)
Health & Safety –minimum of 2 years experience
HR / IR / ER knowledge / application
A minimum of one additional specialist qualification – e.g.:
PEST
Full NCPC Certificate
Plus, qualified on internal systems:
Pest Guard; PNOL; iCABS; HACCP
International auditing standardising. AIB; YUM; BRC
Fumigation qualification
Termite qualification
Woodborer qualification
A minimum of one additional specialist qualification – e.g HYGIENE /AMBIUS
A tertiary qualification / experience in Horticulture / Hygiene required
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