New Vacancies at Rentokil Initial South Africa

Your day-to-day responsibilities will include:

• Deliver on the Branch’s / Company’s business goals.
• Supervise a team of service colleagues to achieve agreed individual and (branch) team target
• Ensure that individuals and the team are competent and fully trained to the professional level required
• Maintaining accurate and adequate records
• Participate in the support of training of the companies personnel – (service, sales and admin), as well as the customer personnel on technical matters and material (products and service)
• Conduct regular In-Field Coaching sessions and when required, Identify competency gaps and address these with remedial action.
• Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records
• Complete regular Supervisory Quality Assurance checks on client’s premises maintaining appropriate service quality; intervene with appropriate corrective actions
• Conduct regular reviews with customer site management to assure maintenance of good client relationships.
• Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
• Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved.
• Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
• Create and maintain an environment which meets local HS&E standards, regulations and requirements.
• Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team
• Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
• Drive development of technicians to improve their qualifications. Manage and administer records accordingly.
• Manage and maintain service data
• Manage, including: stock, fleet, manpower, time, overtime and service costs in line with the business units agreed monthly / quarterly / annual forecast and targets.
• Manage HR / IR matters

Do you have what it takes? If you want to be considered for this role you will need:

• Full NCPC Certificate with fumigation / termite / woodborer qualification (Advantageous)
• Familiarity with recognized standard Pest Control Auditing Bodies
• Supervisory / people management experience
• Service industry experience
• Valid un-endorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent planning and organisational skills
• Excellent numeracy skills

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Requirements:

• Achievement or improvement of retention budgets & growth rate
• Maintain complete records of all activities regarding customer, creating a relevant and historic database
• Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
• Adherence to Company and Divisional standard in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
• Flag losses/reductions received
• Notify Service Planners and Regional Admin Manager of all handovers, liquidations and closures immediately
• Weekly reporting of terminations to Branch Manager / Regional Admin Manager
• Must be customer focused / orientated – both external and internal customers Proactively address customer needs and complaints Have integrity / be reliable 
• Self confident / assertive 
• Communicates well across all levels (both written and verbal) 
• Be able to plan and prioritise own work skills 
• Problem solving / solution driven
• Deadline driven and ability to work towards targets/KPIs 
• Numeric acumen 
• Selling/Negotiation skills
• Matric certificate or equivalent
• Unendorsed valid Code B driver’s license
• Excellent Computer literacy skills – MS Office (Word/Excel and Gmail)
• Min 3 year proven work experience in a similar role

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Requirements

• To lead, coordinate, motivate and develop a team of service colleagues to provide world class services to our customers whilst ensuring achievement of all relevant service

KEY PERFORMANCE INDICATORS (KPI’s).

• To intervene purposefully to optimize service performance with individuals, or the team, by taking timely and effective action when KPI’s are not being achieved or by identifying and then rolling out best practice when they are being exceeded. To deliver quality service in full compliance to Health, Safety & Environmental requirements in line with Company standards and expectations. To facilitate overall customer retention by ensuring that excellent front line relationships are maintained with customers by:
• Assuring service quality by frequent site QUALITY ASSURANCE (QA) visits.
• Continually developing service colleague competency via frequent field coaching and subsequent performance feedback (Technician Performance Assessment {TPA}).
• Developing and maintaining a positive high personal profile with our customers (including selected CUSTOMER CARE MANAGEMENT (CCM) / Tiered Customers).
• Secondary education with at least Matric / or equivalent plus 5 years Technician experience of which at least 3 were in the role of Senior Technician
• Valid unendorsed Code 08 /10 drivers licence.
• Computer literate – Word, excel, power point, other
• Excellent numeracy skills
• Service industry experience
• Customer Management / CRM experience.
• Food safety Management (I)
• Health & Safety –minimum of 2 years experience
• HR / IR / ER knowledge / application
• A minimum of one additional specialist qualification – e.g.:
• PEST
• Full NCPC Certificate
• Plus, qualified on internal systems:
• Pest Guard; PNOL; iCABS; HACCP
• International auditing standardising. AIB; YUM; BRC
• Fumigation qualification
• Termite qualification
• Woodborer qualification
• A minimum of one additional specialist qualification – e.g HYGIENE /AMBIUS
• A tertiary qualification / experience in Horticulture / Hygiene required