1 x Customer Relations Consultant: Lesotho Citizens only at Rentokil Initial South Africa

Requirements:

• Achievement or improvement of retention budgets & growth rate
• Maintain complete records of all activities regarding customer, creating a relevant and historic database
• Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships
• Adherence to Company and Divisional standard in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies
• Flag losses/reductions received
• Notify Service Planners and Regional Admin Manager of all handovers, liquidations and closures immediately
• Weekly reporting of terminations to Branch Manager / Regional Admin Manager
• Must be customer focused / orientated – both external and internal customers Proactively address customer needs and complaints Have integrity / be reliable 
• Self confident / assertive 
• Communicates well across all levels (both written and verbal) 
• Be able to plan and prioritise own work skills 
• Problem solving / solution driven
• Deadline driven and ability to work towards targets/KPIs 
• Numeric acumen 
• Selling/Negotiation skills
• Matric certificate or equivalent
• Unendorsed valid Code B driver’s license
• Excellent Computer literacy skills – MS Office (Word/Excel and Gmail)
• Min 3 year proven work experience in a similar role