YNG+ Contract Community Manager / remote work at YPO

Job description

The YPO family engagement team serves the whole YPO member by engaging his or her family and extending the YPO experience to spouses, partners and children. The YNG+ Community Manager is the steward of the YNG+ member experience, working with YNGers (young adult children) and YPO members as co-creators, and engaging subject matter experts and collaborators to support a truly unique community/learning space/career accelerator for the young adult (aged 18-29) children of YPO members. It is a unique blend of roles, including marketer & communicator, community platform manager, community engager and program manager.

Responsibilities:

• Marketing and Communications
• Develop and execute YNG+ communications strategy addressing all key internal and external stakeholders
• Develop and implement clear brand identity and guidelines for YNG+ in close collaboration with YPO Marketing and Communications colleagues
• Development and ownership of all marketing & communications collateral, both electronic and physical, including materials to support and promote YNG+ programs
• Production of written copy, videos, content management for website and internal web pages, and active social media campaigns including Facebook, Twitter, Instagram and LinkedIn content.
• Community Platform Management
• Manage the day-to-day functionality of both the web, mobile and related YNG+ platforms
• Oversee relationship with platform vendor to ensure our needs are met and delivered
• Collaboration with Family team and support of YNG+ and YPO champions to pilot and iterate on programming elements in alignment with YNG+ goals
• Support overall Family department and committee goals as needed
• Shape the virtual community experience for YNG+ participants in alignment with the needs and interests of the community
• Oversee the registration process, ensuring clear processes are in place and customer service is provided to onboard each YNG+ members to all YNG+ platforms, troubleshooting in liaison with membership and product management colleagues.
• Community Engagement
• Act as ambassador for YNG+, engaging and activating YNG+ members and champions and encouraging conversations and connections throughout the YNG+ community
• Identify new ways to build and nurture the YNG+ community, creating grass-roots movements, encouraging participant-driven activation to shape the future of both the community and programs
• Develop and implement a champion development strategy in close collaboration with YNG+ Program Managers to ensure content is developed in partnership with and driven by the community.
• Project Management
• Development and execution of project plans to ensure effective, quality and timely delivery of projects supporting marketing and communications, community platform & community engagement

Skills:

• Business acumen, professionalism and emotional intelligence to communicate effectively in a multi-cultural, virtual work environment with high-profile corporate leaders.
• Superior time management and planning skills with the ability to manage multiple projects simultaneously across multiple time-zones.
• Superior written, oral and interpersonal skills with the ability to synthesize and present information cogently to a global audience and meet tight deadlines.
• Ability to create written content appropriate for diverse mediums.
• Build trusting collaborative, supportive working relationships in an engaging environment.
• Capacity to think strategically while understanding and promoting process and execution.
• Enthusiastic support of new ideas coupled with the ability to see these ideas through.
• Strong listening skills, with the ability to take what is heard and incorporate the ideas into programs.

Education:

• Bachelor’s degree in journalism, communications, organizational dynamics, project management,
• program management or equivalent experience required.
• HTML, CSS and graphic design experience helpful.

Physical Requirements:

• Ability to travel domestically or internationally (10%).
• Adaptability and willingness to work flexible hours, to accommodate co-workers, YPO members and YNG+ members around the world.