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  • Posted: Sep 22, 2017
    Deadline: Not specified
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    e4 is an established technology company and national provider of solutions and services to key market segments, including Banking & Legal, Credit and Data industries. The business is one of innovation and the development of customised, managed technology solutions for a rapidly expanding marketplace. Our differential quality is our promise to customer...
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    Customer Liaison Officer

    Job description

    Purpose:

    Ensure that all customer queries are dealt with in an efficient manner and provide a high level of service to promote the e4 products and services. The incumbent should have product knowledge and insight into e4 products and services. Be able to resolve areas of conflict at the Attorneys.

    Duties and Responsibilities:

    • Build and maintain relationships with attorneys by conducting regular on-site visits and via other means of communication
    • Assist customers in understanding their system
    • Identify problems and implement solutions or escalate where necessary
    • Maintain knowledge of products and systems
    • Ensure you represent the company and deal with internal and external parties in a professional manner
    • Communicate courteously with customers by telephone, e-mail and face-to-face interaction
    • Maintain accurate records of discussions or correspondence with customers
    • Submit weekly CRM reports on weekly activity and bank roll outs
    • Meet with other managers to discuss possible improvements for support
    • Keep abreast of e4’s products or services;
    • Check to ensure that appropriate changes are made to resolve customers’ problems
    • Refer unresolved customer grievances to designated departments for further investigation
    • Obtain and scrutinise all relevant information in order to assess validity of complaints and to determine cause
    • Implement the roll-out of new e4 products
    • Create sales leads and sell e4 products according to targets

    Minimum Requirements:

    • Grade 12.
    • 4-5 years related experience.
    • Reliable transport with a valid driver’s licence

    Method of Application

    Interested and qualified? Go to e4 Strategic on www.linkedin.com to apply

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