Client Relationship Manager at Kaelo

Job Description

Purpose

• The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes.
• Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• Customer facing experience
• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

PREFERRED

• Education and or training background

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Grade 12 matric

PREFERRED

• Relationship management

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Report writing skills
• Process skills
• PowerPoint and presentation skills

Start date: 04 Janaury 2027