Job Vacancies at Kaelo

Job Description

• We are seeking a highly strategic, operationally sound, and financially literate Executive Assistant (EA) to support our dual-role CFO & COO. In this critical position, you will act as the ultimate gatekeeper, air-traffic controller, and strategic partner to a leader managing the entire financial health and operational execution of our medical insurance business.
• Because this executive wears two high-stakes hats, you will be responsible for managing intense context-switching, safeguarding their cognitive load, and ensuring neither long-term financial strategy nor day-to-day operational excellence is compromised.
• The ideal candidate has deep experience in highly regulated environments, understands insurance fundamentals, and thrives in a fast-paced corporate setting.

Key Responsibilities

Calendar, Energy & Context Management

• Dual-Hat Calendar Optimization: Strategically architect the executive’s calendar by grouping tasks and meetings into distinct "CFO blocks" (audits, actuarial reviews, solvency) and "COO blocks" (claims operations, IT infrastructure, provider networks) to minimize decision fatigue.
• Meeting Pre-Briefing & Readiness: Ensure the executive is fully prepared for every meeting. You will curate briefing packs, clarify the context (Financial vs. Operational), define the required outcomes, and ensure relevant data is reviewed beforehand.
• Gatekeeping & Inbox Triaging: Act as a diplomatic but firm shield against "operational noise." Route routine claims, customer service, or vendor escalations to department heads, ensuring only critical systemic issues reach the executive.

Financial & Regulatory Administration (CFO Support)

• Regulatory Calendar Tracking: Take absolute ownership of strict, non-negotiable statutory filing windows, regulatory audit cycles, and annual product/plan restructuring deadlines.
• High-Stakes Deliverable Coordination: Assist in compiling and formatting board decks, investor relations materials, reinsurer briefs, and financial forecast models.
• Financial Literacy Execution: Comfortably handle sensitive financial documents (P&L statements, solvency margins, expense reports) with absolute discretion.

Operational Oversight & Governance (COO Support)

• Cross-Functional Tracking: Monitor progress on major operational milestones (e.g., system migrations, provider network negotiations, claims turnaround time targets) using project management tools.
• Stakeholder Bridge: Serve as a seamless professional conduit between the executive and diverse stakeholders, including actuarial consultants, corporate clients, hospital networks, and regulatory bodies.
• Process Optimization: Identify and implement ways to streamline the executive's office operations, internal communications, and sign-off workflows (e.g., DocuSign queues).

Qualifications

• Experience: Minimum of 5–7+ years of experience as an Executive Assistant supporting C-suite executives. Experience in medical insurance, medical schemes, financial services, or healthcare logistics is highly preferred.
• Industry Knowledge: Familiarity with or an ability to rapidly learn medical insurance metrics and concepts (e.g., Claims/Loss Ratios, IBNR reserves, provider networks, statutory solvency).
• Technical Skills: Advanced mastery of calendar management tools (Outlook/Google Workspace), communication channels (Slack/Teams), and project tracking tools (Asana, Monday.com, or similar). High comfort level with Excel/Google Sheets is a plus.
• Discretion: A flawless track record of handling highly confidential board-level financial data and sensitive personnel information.
• Attributes: Exceptional emotional intelligence, a calm demeanor under high-pressure deadlines, strong assertive communication skills, and an innate ability to predict an executive's needs three steps ahead.

Working Conditions

• This role is typically office-based. Occasional extended hours may be required to support executive schedules.

Additional Information

Behavioural Competencies

• High integrity and confidentiality
• Proactive and solutions-driven
• Resilient and adaptable
• Professional and dependable
• Strong ownership and accountability
• Independent yet collaborative
• Professionally presented

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Role Purpose

• The Innovation Hub Manager builds and runs Kaelo’s research and development capability. The department exists to identify, prove and industrialise new product concepts, agentic and AI-based capability, and emerging technology that can create commercial advantage for the organisation. It works ahead of the production estate, taking ideas from opportunity through to a proven, de-risked solution that graduates into Systems Solutions for production ownership.
• This is a management role rather than a hands-on engineering role. The incumbent supports the IT Executive in executing the AI and innovation strategy, acting as an enabler, and is accountable for the quality of the innovation pipeline, the rigour with which ideas are tested and the commercial return the portfolio generates.
• They achieve this by building a capable team from a largely greenfield base, empowering the AI Architect to own technical direction, and holding the portfolio to account through stage-gated governance, documented operating procedures and honest reporting of results.

Key Responsibilities

Managing & Team Capability

• Manage the Innovation Hub, setting into action the direction set by the IT Executive, prioritising initiatives, establishing ways of working and maintaining a culture in which disciplined experimentation and early stopping are treated as productive outcomes.
• Manage the team from a largely greenfield base; develop and retain scarce AI, analysis and design skills.
• Delegate technical ownership appropriately, empowering the AI Architect to set reference architecture and engineering standards.
• Set objectives, manage performance and manage departmental budget, capacity, partners and vendors.
• Develop and maintain standard operating procedures (SOPs) for the Innovation Hub, including stage-gate, experimentation and handover procedures.
• Operationalise and enforce Kaelo’s policies within the department, including responsible AI, information security and data protection policies, and address non-compliance.

Innovation Strategy & Portfolio

• Translate the AI and innovation strategy set by the IT Executive into a sequenced portfolio of initiatives balancing near-term return against longer-horizon capability.
• Run stage-gated governance through the Project Manager so that initiatives are funded incrementally and stopped decisively when evidence does not support them.
• Horizon-scan emerging technology, particularly in artificial intelligence, and assess its applicability to health insurance and financial services.
• Report portfolio progress, learning and realised benefit to the IT Executive and business leadership.

Opportunity Identification & Commercial Validation

• Engage business and executive stakeholders to identify opportunities of genuine commercial or member value.
• Ensure every initiative has a framed use case, value hypothesis, success criteria and measurement approach before build effort is committed.
• Ensure realised benefit is measured honestly after solutions reach production.
• Build relationships with external partners, vendors, start-ups and academic institutions where they accelerate capability.

Responsible AI & Risk

• Establish responsible AI practices covering fairness, bias, explainability, human oversight, data provenance and model risk.
• Ensure the use of member or production data in experimentation is governed, minimised, anonymised where possible and formally approved under POPIA.
• Ensure third-party and model supply chain risk from AI vendors and foundation model providers is assessed and managed.
• Ensure security requirements are considered from the outset, in partnership with the Security Engineer, rather than retrofitted at handover.

Graduation to Production

• Agree with the Systems Solutions Manager the acceptance criteria and boundary of responsibility for solutions entering production.
• Ensure graduating solutions carry the documentation, test coverage, observability and operational runbooks required for production acceptance.
• Ensure productionisation work is planned and resourced jointly with Systems Solutions.

Stakeholders & Governance

• Act as a trusted partner to the business, building demand for the Hub’s work while setting realistic expectations of what AI can deliver.
• Identify, record and escalate delivery, ethical, regulatory and vendor risks.
• Maintain the records required to evidence governance of the innovation portfolio to internal audit and regulators.

Alignment, Reporting & Escalation

• Align the department’s work to, and execute, the direction and strategy set by the IT Executive.
• Communicate progress to the IT Executive, and escalate issues, risks and decisions requiring direction promptly and transparently.

Qualifications

REQ-02

Qualifications & Experience

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data Science or a related field.
• Postgraduate qualification, or formal training in artificial intelligence, product or innovation management, advantageous.

Essential Experience

• Minimum 8 years’ experience in technology, including at least 3 years managing teams in a research, innovation, product or advanced engineering function.
• Demonstrated experience taking new technology concepts from idea through proof of concept to production adoption.
• Practical, current knowledge of the AI landscape, including large language models, agentic systems and machine learning operations.
• Experience establishing governance for exploratory work, including stage gating and portfolio-level decision making.
• Track record of engaging executive stakeholders and securing sponsorship for speculative investment.

Preferred Experience

• Financial services, health insurance, medical schemes or healthtech.
• Experience implementing responsible AI or model risk governance frameworks.
• Experience managing partnerships with technology vendors, start-ups or academic institutions.

Competencies

Management Competencies

• Decisiveness — backs promising initiatives and stops unpromising ones without sunk-cost bias.
• Managing Through Others — empowers the AI Architect and team to own technical detail and holds them to account.
• Stakeholder Influence — builds executive sponsorship and organisational appetite for change.
• Team Development — attracts, develops and retains scarce AI and innovation talent.
• Intellectual Honesty — reports results as they are, including negative ones.

Working Technical Understanding

• AI and machine learning landscape — LLMs, agentic systems, classical ML
• AI reference architecture and platform principles
• Responsible AI, model risk, bias and explainability
• Innovation portfolio management and stage-gated governance
• Rapid prototyping, product discovery and experimentation methods
• AI data readiness and data platform principles
• Vendor, partner and model supply chain management
• Benefit measurement and portfolio reporting
• SOP development and policy enforcement

Key Performance Indicators

• Realised commercial or member value from initiatives that reached production.
• Throughput of the innovation pipeline from idea through to graduation or stop decision.
• Timeliness of stage-gate decisions and proportion of initiatives correctly stopped.
• Quality of handover to Systems Solutions, measured by post-graduation rework.
• Maturity of the responsible AI governance framework.
• Delivery of the departmental build-out against the approved resourcing plan.
• Team engagement, capability growth and retention.
• Coverage and currency of departmental SOPs, and adherence to SOPs and policies, measured through audits and spot checks.

Regulatory, Risk & Information Security Responsibilities

• Comply with POPIA in the handling of personal and special personal information, including member health information, and with the Cybercrimes Act, reporting any suspected unlawful access or compromise without delay.
• Adhere to Kaelo information security policies and the frameworks the organisation aligns to, including FSCA Joint Standard 2 of 2024, ISO/IEC 27001, the CIS Controls and the NIST Cybersecurity Framework.
• Maintain the evidence required to support the ISMS and internal, external and certification audits within the area of responsibility.
• Escalate security incidents, control weaknesses and operational risks promptly, and complete all mandatory compliance and awareness training.

Additional Information

Personal Attributes

• Accountability
• Action orientated
• Collaborative
• Communication
• Business writing skills
• Manage complexity
• Problem solving skills
• Decision thinking
• Encourages engagement
• Resilient and adaptive
• Resourceful
• Demonstrates self-awareness
• Purpose driven
• Significance and values orientated

Start date : January 2027

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Job Description

Purpose

• The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes.
• Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• Customer facing experience
• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

PREFERRED

• Education and or training background

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Grade 12 matric

PREFERRED

• Relationship management

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Report writing skills
• Process skills
• PowerPoint and presentation skills

Start date: 04 Janaury 2027  

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Job Description

Sales & Business Development | Fintech | Financial Wellness | Employee Benefits

The Opportunity

• Kaelo is looking for an experienced and commercially driven Senior Account Executive to grow Kaelo Money across the corporate employer market.
• Kaelo Money is a comprehensive money management and financial wellbeing solution designed to help employees build greater financial resilience.
• The solution includes an Emergency Wallet, Earned Wage Access, discounted Marketplace, investment platform, financial coaching and wellness support.
• This is a senior B2B sales role for someone who understands how to sell financial, fintech or employee benefit solutions into medium and large corporate employers.
• You will be responsible for creating new business opportunities, developing strategic distribution partnerships and managing the full sales cycle from prospecting through to commercial close and implementation handover.

Business Development Manager / Head of Sales backgrounds are also welcome.

Key Responsibilities

• Identify and secure new corporate employer clients.
• Build and manage a strong pipeline of qualified opportunities.
• Develop new business through direct prospecting, referrals, networking and strategic partnerships.
• Build relationships with HR, Reward, Benefits, Payroll, Finance and C-suite decision-makers.
• Develop strategic relationships with Employee Benefit Consultants, Brokers, Financial Advisers, Payroll Companies and pension funds.
• Conduct client discovery sessions and identify workforce financial wellbeing needs.
• Present compelling solutions and business cases to senior decision-makers.
• Position Kaelo Money as a strategic employee financial wellbeing solution.
• Prepare and present proposals and product demonstrations.
• Lead commercial negotiations and take ownership of opportunities through to close.
• Identify opportunities to grow Kaelo Money across the existing Kaelo client base.
• Maintain accurate CRM records, pipeline reporting and sales forecasts.
• Work closely with Product, Marketing, Operations and Implementation teams to ensure a successful client handover.

Qualifications

Experience Required

The successful candidate should have:

• 5–8 years’ successful B2B sales or business development experience.
• Proven experience selling employee benefits, fintech, payroll-linked financial products or employee financial wellness solutions.
• Demonstrated success selling into medium and large corporate employers.
• Experience engaging with HR Executives, Reward Managers, Benefits Managers, Payroll Leaders and C-suite decision-makers.
• A strong track record of achieving or exceeding sales targets.
• Proven ability to prospect, develop opportunities and close new business.
• Experience managing complex corporate sales cycles.
• Experience presenting business cases and solutions to executive audiences.
• Experience working with Employee Benefit Consultants, Brokers, Financial Advisers or similar distribution partners.
• Strong commercial negotiation and proposal-development experience.
• Experience managing a qualified sales pipeline, CRM and sales forecasts.

Highly Desirable Industry Experience

• Direct experience selling one or more of the following would be a strong advantage:
• Earned Wage Access
• Multi-month credit products
• Salary-linked lending
• Emergency lending or savings solutions
• Employee financial wellness programmes
• Payroll-integrated financial services
• Employee benefit platforms
• HR technology / HRIS solutions
• Payroll services
• Digital financial platforms
• Employee rewards or marketplace solutions
• Financial coaching or education services
• Employee Assistance Programmes
• Group Risk or Employee Benefits
• Banking or fintech products distributed through employers

Skills & Competencies:

We are looking for someone with strong capability in:

• New business development and enterprise sales
• Consultative and solution selling
• Prospecting and lead generation
• Executive-level presentations
• Commercial negotiation and closing
• Objection handling
• Strategic relationship development
• Intermediary and distribution relationship management
• Business-case and proposal development
• Pipeline management and forecasting
• CRM management
• Stakeholder management
• Market and competitor awareness

Qualifications:

• A relevant tertiary qualification in Commerce, Business Management, Marketing, Finance, Economics, Human Resources, Employee Benefits or Financial Planning is preferred.
• Relevant industry experience supported by an appropriate commercial qualification will also be considered.
• Employee Benefits, Financial Planning, RE5, fintech, sales or solution-selling qualifications would be advantageous.

Additional Information

You should also demonstrate:

• Strong commercial acumen
• A clear bias for action
• Results orientation
• Executive presence
• Excellent communication and influencing skills
• Strong relationship-building ability
• Accountability and ownership
• Resilience and persistence
• Strategic thinking
• Curiosity and adaptability
• High levels of integrity

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Job Description

Role Purpose

• The Security Engineer is Kaelo’s dedicated cyber security capability. Reporting to the Head of IT, the role combines hands-on engineering of security controls across the technology estate with the governance, risk and compliance work required to evidence those controls to regulators, auditors and customers.
• A significant part of the role is security assurance in both directions: completing the security questionnaires that customers send to Kaelo, assessing Kaelo itself and its vendors, and working with internal teams or the vendor concerned to close the gaps found.
• The incumbent also creates and maintains the Information Security Management System (ISMS) supporting Kaelo’s pursuit of ISO 27001 certification, under the direction of the IT Executive, and supports alignment to FSCA Joint Standard 2, POPIA, the Cybercrimes Act, the CIS Controls and the NIST Cybersecurity Framework.

Key Responsibilities

Security Engineering & Control Implementation

• Implement, configure and maintain technical security controls across endpoints, servers, cloud, network and identity.
• Operate endpoint detection and response, email security, web filtering and data loss prevention tooling.
• Harden systems against CIS Benchmarks and maintain secure baseline configurations across the estate.
• Work with the Cloud Engineer to apply security controls in the Cloud and co-location environments.

Identity & Access Management

• Maintain multi-factor authentication, conditional access and privileged access controls, enforcing least privilege.
• Run periodic user access reviews and retain the evidence these produce.
• Ensure joiner, mover and leaver processes are enforced and evidenced.

Vulnerability Management, Monitoring & Incident Response

• Run vulnerability scanning, triage and remediation tracking, and co-ordinate penetration tests and the closure of their findings.
• Monitor security alerts and logs, triage events and escalate in line with the incident response plan.
• Support the response to security incidents, including containment, recovery and post-incident review, under the direction of the IT Executive and as executed by the Head of IT.
• Support statutory notification obligations, including POPIA breach notification and reporting under the Cybercrimes Act.

Security Questionnaires & Third-Party Assurance

• Complete security questionnaires received from customers and prospective customers, providing accurate responses and supporting evidence on Kaelo’s behalf.
• Maintain a library of approved standard responses, policies and evidence so that questionnaires are answered consistently and quickly.
• Issue security questionnaires to Kaelo’s vendors and service providers, assess the responses and rate the risk.
• Self-assess Kaelo against its own policies and the frameworks it aligns to, identifying control gaps.
• Work with internal teams or the relevant vendor to agree remediation of gaps and track it through to closure.

ISMS, Governance & Compliance

• Maintain the ISMS under the direction of the IT executive, including the risk register, risk treatment plan and Statement of Applicability.
• Implement and evidence Annex A controls, and maintain the evidence required for internal audit and ISO 27001 certification audits.
• Support control mapping and gap assessment against FSCA Joint Standard 2, the CIS Controls and the NIST Cybersecurity Framework.
• Maintain the information security policy set and support POPIA compliance in partnership with the Information Officer.

Awareness, Resilience & Reporting

• Run the security awareness programme, including phishing simulation.
• Contribute to business continuity and disaster recovery planning from a cyber resilience perspective.
• Report on security posture, questionnaire activity, vendor risk and gap remediation to the Head of IT and IT executive.

Alignment, Reporting & Escalation

• Align work to, and execute, the direction and strategy set by the IT Executive.
• Communicate progress and escalate issues and risks to the IT Executive, through the Head of IT where appropriate, promptly and transparently.

Qualifications

Qualifications

• Bachelor’s degree or national diploma in Computer Science, Information Systems, Information Security or a related field.
• Recognised security certification such as CompTIA Security+, CySA+ or Microsoft SC-200/SC-300; CISSP, CISM or ISO 27001 Lead Implementer advantageous.

Experience

Essential

• Minimum 5 years’ experience in information or cyber security, with hands-on technical depth.
• Experience implementing and operating technical security controls across endpoint, network, cloud and identity.
• Experience completing or assessing third-party security questionnaires and tracking remediation of the gaps found.
• Practical exposure to ISO 27001, the CIS Controls or the NIST Cybersecurity Framework.
• Experience with vulnerability management and security monitoring.
• Working knowledge of POPIA and its application to security controls.

Preferred

• Exposure to an ISO 27001 certification or surveillance audit.
• Experience in financial services, insurance or healthcare, and familiarity with FSCA Joint Standard 2.
• Experience with Microsoft security tooling (Defender, Sentinel, Entra ID).
• Scripting ability for security automation and evidence collection.

Technical Competencies

• Security Control Implementation across Endpoint, Network, Cloud & Identity
• Security Questionnaire Completion & Evidence Management
• Vendor Security Assessment & Third-Party Risk
• Control Gap Assessment & Remediation Tracking
• ISO/IEC 27001 ISMS Operation & Annex A Controls
• FSCA Joint Standard 2, CIS Controls & NIST CSF
• POPIA & Cybercrimes Act Application
• Identity, Access & Privileged Access Management
• Vulnerability Management
• Security Monitoring & Incident Response
• Security Awareness Programme Delivery

Core Competencies

• Judgement — distinguishes real risk from theoretical risk and prioritises accordingly.
• Integrity — represents Kaelo’s security position accurately to customers, auditors and management.
• Clear Communication — writes precise questionnaire responses and explains gaps plainly to vendors and internal teams.
• Influence — secures cooperation for remediation without formal authority over those implementing it.
• Ownership & Accountability — drives findings to closure rather than to a register.

Key Performance Indicators (KPIs)

• Turnaround time and accuracy of customer security questionnaire responses.
• Proportion of in-scope vendors assessed, and vendor gaps remediated within agreed timeframes.
• Closure of gaps identified in Kaelo’s self-assessments.
• Currency of the ISMS risk register, risk treatment plan and Statement of Applicability.
• Vulnerability remediation within agreed service levels by severity.
• Closure rate of penetration test and audit findings.
• Awareness programme completion and phishing simulation results.

Regulatory, Risk & Information Security Responsibilities

• Comply with POPIA in the handling of personal and special personal information, including member health information, and with the Cybercrimes Act, reporting any suspected unlawful access or compromise without delay.
• Adhere to Kaelo information security policies and the frameworks the organisation aligns to, including FSCA Joint Standard 2 of 2024, ISO/IEC 27001, the CIS Controls and the NIST Cybersecurity Framework.
• Maintain the evidence required to support the ISMS and internal, external and certification audits within the area of responsibility.
• Escalate security incidents, control weaknesses and operational risks promptly, and complete all mandatory compliance and awareness training.

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Job Description

• required for ISO 27001 and internal audit.

Cost Management & Optimisation

• Track and report spend across all cloud providers and hosting by workload and department.
• Monitor consumption against budget and alert on variance before it becomes material.
• Implement optimisation, including rightsizing, reserved instances and committed-use discounts, storage tiering and decommissioning of unused resources.
• Compare the cost of running workloads in public cloud, with independent providers and in co-location, and recommend the most cost-effective placement.

Alignment, Reporting & Escalation

• Align work to, and execute, the direction and strategy set by the IT Executive.
• Communicate progress and escalate issues and risks to the IT Executive, through the Head of IT where appropriate, promptly and transparently.

Qualifications

• Bachelor’s degree or national diploma in Computer Science, Information Systems, Engineering or a related field.
• Microsoft Azure Administrator Associate (AZ-104) or Google Associate Cloud Engineer required; Azure Solutions Architect Expert (AZ-305) or Google Professional Cloud Architect advantageous.

Experience

Essential

• Minimum 5–7 years’ infrastructure experience, including at least 3 years engineering and operating public cloud environments.
• Hands-on experience with Microsoft Azure and working experience of Google Cloud Platform.
• Experience managing virtualised servers in data centres or co-location facilities alongside cloud environments.
• Experience implementing infrastructure as code (Terraform preferred for multi-cloud, or Bicep).
• Experience designing and testing backup and disaster recovery for business-critical systems.
• Scripting ability (PowerShell, Bash, Azure CLI or gcloud).

Preferred

• Experience operating a multi-cloud environment, including migrating workloads between providers.
• Experience with independent or regional cloud service providers and co-location facilities in South Africa.
• Experience with cloud cost management or FinOps practice.
• Experience in a regulated environment, or exposure to ISO 27001, CIS or NIST controls.

Technical Competencies

• Microsoft Azure — Compute, Storage, Networking & Entra ID
• Google Cloud Platform — Compute, Storage, Networking & IAM
• Independent Cloud Service Providers & Co-located Hosting
• Server Virtualisation (VMware, Hyper-V)
• Multi-Cloud Networking, Firewalls & Private Interconnects
• Infrastructure as Code (Terraform, Bicep)
• Workload Placement & Migration
• Backup, Disaster Recovery & Cross-Provider Recovery
• Monitoring & Logging across Providers
• Cloud Security Posture (Azure Policy, Defender for Cloud, Security Command Center)
• Multi-Provider Cost Management & FinOps
• Scripting (PowerShell, Bash, Azure CLI, gcloud)

Core Competencies

• Reliability Focus — designs for failure and proves recoverability rather than assuming it.
• Commercial Judgement — places workloads where cost, performance and risk are best balanced.
• Security Awareness — builds secure by default rather than remediating later.
• Problem Solving — diagnoses infrastructure issues methodically across providers and under pressure.
• Ownership & Accountability — owns the availability of the platforms the organisation depends upon.

Key Performance Indicators (KPIs)

• Availability of services hosted across all cloud providers and co-located data centres against agreed service levels.
• Backup success rate and successful restore test results.
• Disaster recovery test outcomes against defined recovery time and recovery point objectives.
• Spend across all providers against budget, and savings delivered through workload optimisation.
• Secure configuration and policy compliance across providers, and remediation of findings.
• Delivery of workload migrations against plan.
• Proportion of infrastructure provisioned through code rather than manual configuration.

Regulatory, Risk & Information Security Responsibilities

• Comply with POPIA in the handling of personal and special personal information, including member health information, and with the Cybercrimes Act, reporting any suspected unlawful access or compromise without delay.
• Adhere to Kaelo information security policies and the frameworks the organisation aligns to, including FSCA Joint Standard 2 of 2024, ISO/IEC 27001, the CIS Controls and the NIST Cybersecurity Framework.
• Maintain the evidence required to support the ISMS and internal, external and certification audits within the area of responsibility.
• Escalate security incidents, control weaknesses and operational risks promptly, and complete all mandatory compliance and awareness training.