The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
View All Jobs at Sun International
Job Purpose
- The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering
Key Performance Areas
Prepared Work Station
- Identify issues with regards the floor appearance/ functioning of equipment and systems
- Check overall cleanliness of the front of house areas
- Check and restock information brochures
- Review the arrival and VIP lists daily and understands special requirements
- Assist in preparing and distributing welcome / VIP amenities.
- Be familiar with the hotel and resort facilities, promotions and activities
Delivered Reception Services
- Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
- Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
- Take and pass on messages to guests
- Deal with special requests from guests (like booking theatre tickets or storing valuable items)
- Inform guests of the services and accommodation rates in the hotel
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
- Administer own float and conduct cash-ups at the end of the shift.
- Be present at the reception desk and maintain proper decorum at all times.
- Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Job Requirements
Education
Experience
- 2 years experience in a hotel environment
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move around, and stand for extended periods of time
- Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
- Knowledge of an additional language (relevant to market) is an advantage
Skills and Knowledge
- Dealing with Customers (including managing conflict)
- Problem solving
- Developing relationships
- Checking
- Collecting information
- Verbally informing
- Team Player
- Presentable, courteous individual
go to method of application »
Job Purpose
- Performs structured administrative tasks. E.g. Receptionist, Data Capturer, Administrative Assistant. Problem-Solving Complexity: Solves defined problems by applying established procedures, rules and guidance.
Key Performance Areas
- Accurately process routine employee transactions (e.g., new hires, terminations, promotions, transfers) in accordance with established guidelines
- Maintain employee records in the HRIS, ensuring data integrity, confidentiality, and compliance with data privacy regulations
- Prepare standard PBE-related documents, letters, and basic reports using approved templates
- Coordinate meetings, interviews, training sessions and events for the PBE team, including managing calendars, logistics and end-to-end execution to ensure smooth delivery and participation
- Maintain the PBE team's shared inbox, responding to basic inquiries or accurately redirecting complex ones to appropriate team members
- Assist with the onboarding process by preparing new hire paperwork, coordinating logistical arrangements, and ensuring a smooth administrative start
- Support the offboarding process by compiling necessary documents, updating relevant systems, and coordinating administrative tasks
- Process leave requests and update leave tracking systems as per established company guidelines and procedures
- Distribute internal communications related to PBE policies, procedures, and employee updates to relevant stakeholders
- Assist with benefits administration tasks, including distributing enrollment forms, updating employee records, and responding to basic inquiries
- Maintain and organise physical and digital People filing systems to ensure easy retrieval and compliance with record-keeping policies
- Generate basic PBE reports on request (e.g., headcounts, leave summaries) by extracting data from the HRIS
- Order and maintain office supplies and equipment for the People & Business Enablement function, managing inventory and requisitions
- Adhere strictly to all internal People policies, procedures, and data privacy regulations in the execution of daily tasks
- Provide general administrative support for PBE team projects and initiatives as directed, including task tracking and document management
- Identify inefficiencies in PBE administrative processes and suggest improvements to improve accuracy, speed and service delivery
Job Requirements
Education
- Diploma in a relevant Human Resources Management
Experience
- 2–3 years experience with Administration & HR Support, HR systems, HR Processes, Handling confidential information
- Demonstrated experience in a Service-Orientated environment
Skills and Knowledge
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data entry and management in HR Information Systems (HRIS)
- Familiarity with document management systems
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Effective written and verbal communication
- Ability to maintain confidentiality and exercise discretion
- Problem-solving within defined procedures
- Adaptability and willingness to learn new systems and processes
- Customer service orientation
go to method of application »
Job Purpose
- The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.
Key Performance Areas
- Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation
- Monitor treatment quality and guest feedback to ensure consistent standards of service
- Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols
- Provide day-to-day guidance, support, and motivation to the therapist team
- Assist with onboarding of new team members, ongoing training, and upskilling
- Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement
- Address minor team issues or concerns and escalate more complex matters to the Spa Manager
- Act as a visible and approachable point of contact for guests during their visit
- Handle guest complaints, special requests, and VIP needs with professionalism
- Promote a calm, relaxing, and welcoming spa atmosphere
- Support upselling of retail products and spa packages in collaboration with the front desk team
- Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking
- Conduct room and treatment quality audits and report on service consistency
- Ensure proper usage and maintenance of spa equipment and supplies
- Ensure adherence to health, safety, and sanitation regulations across the spa
- Conduct regular checks on therapist grooming, hygiene, and service readiness
- Participate in team briefings, audits, and quality assurance reviews
- Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand
Job Requirements
Education
- Grade 12
- Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable
Experience
- 6 years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level
Skills and Knowledge
- Proficiency in a variety of treatments including massage therapy and skincare
- Knowledge of holistic and wellness treatments
- Knowledge of skin care product lines
- Sanitation protocols for tools, linen and workspaces
- Proficiency is spa management systems
- Sales & Upselling Techniques
- Communication Skills
- Staff Scheduling & Resource Planning
- Inventory & Stock Control
- Operational Monitoring
go to method of application »
Main Purpose of the job:
- The store man will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.
Duties and responsibilities include:
- Receive orders at the stores and check deliveries in line with invoice and quality standards.
- Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
- Print or get picking list from the stock controller and issue the goods as per SOP.
- Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard.
- Control stock movements and rotation (issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse supervisor/ manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When issuing old goods must be issued first.
- Check stock before taking stock out of the warehouse.
- Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request.
- Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
- Submit all documents raised to the stock controller for review and capturing on IFS.
- Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end.
- Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
- Investigate and resolve and variances immediately.
- Participate in stock takes on a monthly basis, and recounts when necessary.
- Identify, investigate, and resolve any discrepancies.
- Prepare shortages/overages list and send to Shared Service Centre
- Maintain stock levels in line with operational requirements and orders.
- Stock control records are maintained and filed.
- Obsolete stock for disposal is reported.
Job Requirements
Minimum requirements (Education and Experience)
- Grade 12 with math’s numeracy
- Minimum of 1 year experience in F&B stores / inventory control
- Experience working with IFS is an advantage.
- Works shifts in line with operational requirements.
Skills and competencies
Behavioural:
- Deep customer and market understanding
- Responsive to customer feedback
- Demonstrate end‑to‑end ownership for resolving customer problems
- Accountability
- Continuous improvement
- Transparency
- Collaborative and a team player
- Clear communicator
- Takes ownership
Technical
- F&B Product knowledge
- Stock control procedures
- SHE legislative requirements
- English Written and verbal communication skills
- Proficiency in MS Office Suite
- Micros
- Knowledge of IFS is an advantage
- Numerical skills
go to method of application »
Job Purpose
- Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team.
Key Performance Areas
Business Plan Implementation
- Develop outlet objectives and deliverables in line with Unit F&B strategy
- Facilitate the communication and implementation of F&B deliverables for the outlet
- Conduct risk analyses i.t.o impact on short term profit margins
- Provide clear delegation of authority and accountability for deliverables
- Manage and allocate people and operational resources
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Shift Management
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
- Provides feedback and reports back to management on the performance and challenges within the restaurant
- Manage the control of stock and operating equipment as per SOP for the outlet
- Cash-ups at the end of the shift
- Completes shift reports
Restaurant Product Enhancement
- Monitor service offering / products and pricing within restaurants
- Make recommendations of improvements to the product and service offering
- Compile and co-ordinate the food and beverage promotional calendar for the outlet
- Monitor customer service standards in the outlet and identify any areas of concern
- Conduct maintenance walkabouts for front of house and back of house areas
- Monitor health, safety, hygiene and environmental elements in the outlet
- Monitor the use and storage of OE
- Monitor stock control and OE control processes
- Investigate variances / discrepancies and take necessary action to correct
F&B Standards & Governance
- Monitor F&B standards and processes
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
- Encourage a waste management culture and ensure all staff are trained.
- Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Manage productivities and payroll costs for the outlet
- Identification of employee training needs
- Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruit and resource for talent for positions within the department
- Onboarding of new staff members
Budget management
- Participate in the preparation of budget forecasts & controls for the outlet
- Consolidate Capex requirements for specific outlets
Guide and consolidate the completion of Cost of Sales reports including:
- Theoretical COS per outlet for food & beverage respectively.
- Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
- Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
- Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
- Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
Customer Relationship Management
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
- Be present on the floor during service / promotions or functions
- Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
Job Requirements
Education
- Grade 12
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
Experience Required
- 5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Skills
- Food & Beverage Costing
- Food & Beverage Product Knowledge
- Speciality beverage knowledge – wine, barrister
- Team Planning
- Operational Management
- Product Development
- Stock control
- Intermediate Computer Skills
- Micros / Opera is preferred
go to method of application »
Job Description
Delivered F&B Plan Implementation:
- Develop outlet objectives and deliverables in line with Unit F&B strategy
- Facilitate the communication and implementation of F&B deliverables for the outlet
- Conduct risk analysis, impact on short-term profit margins
- Provide clear delegation of authority and accountability for deliverables
- Manage and allocate people and operational resources
- Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
- Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
Shift Management
- Put in place staff scheduling and duty allocations to ensure maximum coverage
- Handle shift briefings / handovers / shift reports
- Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet Provides feedback and reports back to management on the performance and challenges within the restaurant
- Manage the control of stock and operating equipment as per SOP for the outlet
Product Enhancement
- Collaborate with the F&B Manager to complete a competitor analysis of food and beverages in property catchment areas including pricing comparisons
- Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
- Measuring ROI and performance on a regular basis
F&B Standards & Governance
- Monitor F&B standards and processes
- Align practices with new legislative compliance around health, hygiene, safety and the environment
- Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B adhere to the policy and procedures.
- Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
People Management and Development
- Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
- Manage productivities and payroll costs for the outlet
- Performance contracting, reviews and development
- Recruit and resources for talent for positions within the department
- Onboarding of new staff members
Job Requirements
Education, Experience and Competencies Required:
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
- 5-6 years in the food and beverage industry of which at least 2 years’ experience in a supervisory role within the food and beverage environment
- Food & Beverage Costing, Food & Beverage Product Knowledge.
- Speciality beverage knowledge – wine, barrister, Team Planning, Operational Management
- Product Development, Stock control, Intermediate Computer Skills Micros / Opera is preferred
Work conditions and special requirements
- Ability to work shifts that meet operational requirements.
- Physically able to move operating equipment.
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements.
go to method of application »
Main Purpose of the Job
- The Warehouse Assistant will be responsible to move and transfer stock within and from the warehouse to various outlets across the complex to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations
Duties and responsibilities include
- Stock Transfers
- Get picking list from the stock controller and issue the goods as per SOP
- Pack stock on arrival and assist with stock rotation- ensuring old goods are in front to be picked first
- Move and transfer stock within and from the warehouse to various outlets on the complex
- Store stock in line with safety standards
- Clean storage areas and equipment
- Participate in stock takes on a monthly basis; and recounts when necessary
- Report on obsolete stock
Job Requirements
Minimum requirements (Education and Experience)
Work conditions and special requirements
- Physically able to work and stand for long periods of time
- Physically able to move heavy stock
- Scope and limits of the job
- Physically move and transfer stock between the warehouse and multiple outlets within the business unit
Technical competencies
- Product knowledge
- Stock control procedures
- SHE legislative requirements
- Numerical skills
- English written & verbal communication skills
- Proficiency in MS Office Suite
Core behavioural competencies
- Checking or Attention to detail
- Following instructions
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail