Latest Jobs at LexisNexis South Africa

About the Role

• The Automation & Data Governance Specialist – Sales is responsible for optimizing sales processes through automation while ensuring the integrity, security, and compliance of sales data across all systems. Working across Sales, IT, Marketing, and Compliance teams, this role helps improve operational efficiency, data quality, reporting accuracy, and governance standards to support informed business decisions.

Responsibilities

• Design, build, and maintain automated workflows within CRM and related sales systems
• Automate lead routing, opportunity management, and follow-up processes
• Reduce manual data entry through system integrations
• Optimize sales funnel tracking and forecasting processes
• Partner with Sales Leadership to improve pipeline visibility and reporting accuracy
• Establish and maintain data standards, definitions, and naming conventions
• Develop and enforce data validation rules and required fields
• Monitor and improve data quality (deduplication, cleansing, normalization)
• Manage user roles, permissions, and access controls
• Ensure compliance with applicable data protection regulations (e.g., GDPR, POPIA, CCPA)

Requirements

• Experience in Sales Operations, Revenue Operations, or CRM Administration
• Strong experience with CRM platforms (e.g., Salesforce, Dynamics, HubSpot)
• Experience designing automation workflows and process improvements
• Knowledge of data governance frameworks and data quality management
• Understanding of privacy and data protection regulations
• Ability to optimize sales processes through automation and system integration
• Experience supporting reporting, analytics, and performance tracking
• Strong collaboration skills and ability to work across multiple business functions

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About the Role

• The Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities.
• You’ll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.

Key Responsibilities

Market Analysis & Strategic Planning

• Conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.
• Develop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities.
• Use market intelligence and AI-driven insights to improve territory planning, account prioritisation, and product positioning.

Strategic Account Management

• Manage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth.
• Expand accounts through greater adoption of existing products and introduction of value-added solutions.
• Deliver successful renewals for allocated customer agreements and contracts.
• Identify and mitigate retention risks while strengthening long-term customer partnerships.

Product Adoption & Stakeholder Engagement

• Retain, grow, and secure product adoptions across academic institutions.
• Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers.
• Maintain regular virtual and in-person customer engagement, providing responsive, high-quality service.
• Promote customer success, product utilisation, and long-term account advocacy.

Business Development & Revenue Growth

• Identify, qualify, and pursue new opportunities within existing and prospective accounts.
• Build pipeline through proactive prospecting, networking, and stakeholder engagement.
• Deliver tailored product demonstrations, presentations, and proposals.
• Negotiate and close new contracts, renewals, and commercial agreements.
• Achieve assigned new-business, retention, and revenue-growth targets.

AI Enablement & Digital Fluency

• Use AI-powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.
• Identify opportunities for AI-enabled solutions that support digital transformation in academic institutions.
• Stay current with emerging AI trends in education, research, and academic publishing.

Collaboration & Performance Reporting

• Partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.
• Share customer and market insights that inform product development and innovation.
• Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.
• Provide regular sales forecasts, performance updates, and strategic recommendations.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
• Strong understanding of the academic and higher-education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

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About the Role

• In this role, you will undertake moderately complex research, design, and software development assignments within a specific software functional area or product line. You will design program flows, develop and unit test code, solve technical problems, and collaborate with other technology professionals to translate product requirements into effective software solutions.

Responsibilities:

• Interface with other technical personnel or team members to finalize requirements.
• Write and review portions of detailed specifications for the development of system components of moderate complexity.
• Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.
• Successfully implement development processes, coding best practices, and code reviews.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolve technical issues as necessary.
• Complete bug fixes.

Requirements:

• Proficiency with data manipulation languages.
• Understanding of data modeling principles.
• Ability to work with complex data models.
• Proficiency in development languages including but not limited to: Java/J2EE, JavaScript, React
• Familiarity of industry best practices — code coverage.
• Ability to work well with internal and external technology resources.
• Knowledge of software development methodologies (e.g., Agile, Waterfall).
• Knowledge of test-driven development.