Customer Service Agent at World Courier

Job description

POSITION SUMMARY:
An exciting opportunity exists for a Customer Service Agent of World Courier (WC) an AmerisourceBergen Company, based in the head office in Kempton Park - Johannesburg, South Africa.
Reporting to the Customer Service Supervisor and the Operations Manager the Customer Service Agent will have the following key responsibilities:

General

• Handle all client enquiries received via phone, fax or email.
• Provide all quotations via phone, fax and email.
• Receive bookings via phone, fax, email & Customer Resource Centre (CRC) and update in the World-STAR system.
• Monitor and track ongoing shipments.
• Keep clients fully updated as to the status of their shipments, especially in regards to any delays.
• Action and respond to all notes sent to individual World-STAR sign on.
• Have full knowledge of how to use the internal systems including: World-STAR, Ops-STAR, Bio-STAR & Global Intranet.
• Cold Chain Management Specific Tasks
• Determine which shipping system should be used for any given cold chain shipment.
• Enter clear pick up and special delivery instructions advising both origination and destination office on how the cold chain shipment should be managed.
• Communicate any temperature results to the client as soon as the delivery has taken place after reviewing the results to check any deviations.
• Comms Shift Specific Tasks
• Action and/or distribute all emails received on the “Comms” PC.
• Action and/or distribute all World-STAR notes received into the CSERV sign on.
• Distribute faxes and ensure paper is loaded accordingly.
• Run the missing POD report (World-STAR 1-68).

Knowledge and Skills:

• Matric.
• Experience in the logistics industry, preferably in specialty and/or healthcare industry.
• Experience with client liaison.
• Ability to learn and apply procedures and instructions.
• Ability to take on projects at the request of management.
• Good communication skills, both verbally and written.

Good computer skills.

• Flexible attitude for working shifts and last minute coverage.
• High attention to detail.
• Ability to work as part of a team and independently.
• If you meet these qualifications and are looking for a great company, please apply on the link attaching your CV and desired remuneration package.