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  • Posted: Oct 27, 2017
    Deadline: Not specified
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    At Tourplan, great people are the core of what we do. It is the foundation on which we build great technology. Tourplan was founded in 1986 by Peter Trumic, our current CEO. Initial program versions were designed to handle group quotes across multiple pax ranges. Peter sensed the potential to support growth in tourism at a time when cheap computing was set...
    Read more about this company

     

    Helpdesk Consultant

    Job description

    Requirements

    • Higher Education (Degree, Diploma or Tertiary IT Course).
    • Minimum 1-years’ IT support experience (ideally in travel technology or travel company).
    • A working knowledge of Microsoft Windows Server, IIS Server, SQL Server & Microsoft Operating Systems & Applications essential.
    • Basic understanding of system architecture.
    • Knowledge of HTML, XML & Web Services all advantageous.
    • Knowledge of Tourplan and accounts a distinct advantage.
    • Excellent Relationship & Staff Management Skills.

    Job Description

    • Providing first line support to clients.
    • Maintaining & displaying client satisfaction with help desk and support service levels.
    • Meeting of set performance targets and turn-a-round times (both individual targets and team targets).
    • Client implementations, installations and upgrades.

    Remuneration:

    Salary: ZAR 120k – 240k per annum cost to company depending on skills/experience.

    Method of Application

    Interested and qualified? Go to Tourplan on www.linkedin.com to apply

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