Ecommerce Manager at Montsonyana Staffing Services

Job description

Job Purpose

• To manage customer acquisition and retention via a portflio of digital channels and products in order to meet customer requirements profitably; in line with the bank's strategy to be the leading Digital Financial Services Provider .
• Responsibilities/ Job Functions
• Digital marketing strategy design, implementation and tracking;
• Content Management, including Search Engine Optimisation (SEO), Search Engine
• Markeing (SEM) strategy development, implementation, analysis and tracking including Key Work strategy;
• Social Media Marketing (SMM) strategy development, implement, analysis and tracking;
• Digital lead and sales funnel optimisation, including contact centre response times and SLAs;
• Lead and Sales tracking and reporting;
• Budgeting and financial analysis e.g. ROI / Profitability and business casing.
• Technical / Professional Knowledge and Exposure
• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls
• Built a high performance culture
• Built and maintained stakeholder relationships
• Client and Relationship Results
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Transformation & Innovation
• Managed Process Results
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement
• Provided operational support for Governance, Compliance and risk based assurance

Formal Qualification

Bachelor's Degree, with Honours in Marketing / Information Technology / Computer Science

Relevant

Post Grad Qualification

Minimum Experience Level

• 3 - 5 years relevant experience in e-Commerce or Digital Sales Channel Management.
• Exposure in managing Agile autonomous teams.