Senior Network Engineer (IT) at CHEP

Job description

POSITION PURPOSE

To be responsible for analyzing all aspects of the network, making recommendations on key technologies, architecture and vendor decisions, driving a common vision in a multi-supplier global environment, and ensuring enforcement of key policies and practices across the infrastructure in an outsourced model

MAJOR / KEY ACCOUNTABILITIES

• Experience must include the design, configuration, long term planning, operational support and project management of large telecommunication systems, associated voice and data networks
• Must possess in-depth knowledge of Cisco Unified Call Manager, Unity, secure voice concepts, secure voice processes and procedures, SIP, voice readiness assessment, in-depth understanding of voice protocols
• Must possess call center/contact center experience, preferably with Interactive Intelligence (now part of Genesys). Cisco contact center experience will also be considered.
• Must possess at least 1-2 years of working experience with Skype for Business PBX (formally Lync), either on prem or cloud PBX (cloud preferred). Hands on working knowledge of Audiocodes CCE appliance, Audiocodes desk phones, Polycom Trio and/or Plantronics headset devices also preferred.
• Must possess detailed technical knowledge of network infrastructure, including DMVPN tunnels, MPLS networks, GRE, NAT, PAT, EIGRP, BGP, Firewall technologies, Wireless protocols primarily in a Cisco environment
• Extensive working level business and systems knowledge in a global logistics organization; involved with Enterprise level needs and vision
• Excellent Communication skills for conveying plans and participating in review meetings; customer-facing participation within the company and with external vendors and resources
• Demonstrated experience working with blended teams, including staff and contractors, both in-house and off-shore
• Early identification and notification of issues and risks, with appropriate mitigation actions as required
• Change Management experience, including assessment, impact, scheduling and controls
• Manages the development of quality assurance standards and best practices
• Provide governance to Outsourced model and strategic direction to support teams
• Set and define network standards for future rollouts and communicate with suppliers accordingly

MEASURES

 Internal customer satisfaction

AUTHORITY / DECISION MAKING

• Purchasing decisions in accordance with budget
• Network Technology control processes
• Working autonomously or having limited access to immediate manager
• Working in an outsourced environment

KEY CONTACTS

Other IT Directors and different business units

External:

AT&T is the global network partner, HCL is outsourced network support provider

QUALIFICATIONS

• Bachelor’s degree in Information Systems, Computer Science, or equivalent
• Experience managing vendor teams and multiple projects in a fast-paced environment
• Demonstrated history of delivering results
• Extensive experience with network infrastructure design and implementation (e.g., voice, routing, switching, wireless, VLANs, IP addressing and wide area networks)
• Expert knowledge of architecture and design methodologies for large-scale networks
• Conceptual understanding of other IT disciplines (e.g., applications, systems, storage, service management, business continuity)
• Experience with unified communications/IP telephony architecture and deployment Functional understanding of network financial management, ROI analysis and business case development
• Expert knowledge of Call Center technologies and solutions, specifically Interactive Intelligence (ININ) environments (preferred)
• Expert Knowledge of IP telephony technologies from Cisco and Microsoft
• Knowledge in IVR, self-service or speech recognition systems
• Experience in administration and support of call center solutions within large, highly complex organizations

Essential Qualifications:

Cisco certifications or 10+ years’ experience

EXPERIENCE

• Expert level voice and data networking experience in a Cisco and Microsoft environment
• Cisco IP Telephony, Microsoft Skype for Business PBX and Cisco or ININ Call Center experience
• Experience with Cloud solutions and related networking infrastructure designs

Preferred Certification:

CCIE or Voice certifications a plus