Customer Services Executive Internship at Monsanto Company

Job description

Job Purpose

• Complete Support and Execution of the Order Management Processes – Sales Force/E.CIP – SAP (OTC Processes)
• Provide Administrative support to Commercial teams - Order analysis/status.
• Support Marketing programs.

Key Responsibilities

• Receiving and Processing Orders in SAP
• Complete OTC Processes.
• Consignment Order management.
• Exports SAP Order Management.
• Manage Order mail box.
• Manage the Order bank for completeness. (Open Orders)
• Provide daily reports to Commercial on Order status.
• Close gaps on Orders and versus Product availability.
• Liaise with Credit team and Commercial to close Gaps on Credit Block Orders including pending initial Credit block.
• Execution of the Inventory Management & Control Process (Consignment points)
• Product Allocations and planning.
• Inventory Transfers Order Processing to Consignment points.
• Inventory Reconciliation at Consignment points.
• To be involved on overall Inventory Counts at warehouses.(On request, independent view)
• Production positioning – working close with Inbound / Outbound Logistics on moving inventory to distribution plants based on demand.
• Budget Process (Salesforce.com)
• Execution of Commercial Budget numbers.(SF)
• Inventory allocations.
• Sales force product allocations.
• Marketing Programs
• Support and Execute Marketing programs.
• Revenue Recognition & SOX
• Ensure Revenue Recognition within Monsanto Policies.

Other General : To be involved in the following Areas as and when required.

• Filing (Be part of General office filing and own filing)
• Involvement in Account Reconciliation
• To be involved in audit processes.(internal and External audits)
• Assist with Seed processes when the need arises
• Attend Regional Commercial meetings and Commercial kick-off meetings.
• Attend and Provide Training as needed. (SAP/SF)
• Participate in ES&H activities.

Inter Department Liaison :

• Credit Control, Finance
• iCommercial ,Supply Chain teams.
• iiAny other when needs arises.
• To be flexible when called on to assist within reasonable limits in other areas in the company and/or other processes not listed in this job description.

Key Result Areas

• Liaise with the Commercial teams to ensure area budgets are achieved.
• Liaise with Credit control.
• Liaise with the Finance team in all areas which impacts finance
• In conjunction with the Technical team ensure Customer complaints are dealt with and settled as quick as possible as well as make product available for Test and Trials.
• Ensure product availability for Research and Development.
• Building stronger Customer Relations internal and external.
• Focusing on Key Customer Account Management/Planning.
• Adherence to the Monsanto Pledge and Operating Principles.
• Compliance to ESH.

Knowledge And Skills

• Minimum of 3 years experience in Supply Chain Order Management, Logistics andInventory Control and Management.
• Diploma in Supply Chain Management.
• Strong understanding of Accounting.Diploma in Accounting is an advantage.
• Computer Literacy is a must with SAP as an advantage.
• Knowledge of the Agricultural business is an advantage.
• To be able to work under pressure and flexible on working hours especially during season times.