Business Analyst at HashtagTalent

Job description

Job Summary

• Understand existing processes as they relate to the Research, Quality Assurance and Sanctions functions, as well as delivery of related content to product and clients.
• Engage users and conduct on-site observation to ascertain functions and work performed
• Understand current functionality and dependencies of the primary internal content management

application

• Provide second level support to editorial users with regard to this system
• Confer with management, users and the technical team to identify problems and improvements.
• Analyse support trends, concentrations and root causes and drive continuous improvement
• Document findings of studies and prepare recommendations for implementation of new features,
• procedures and fixes
• Gather and specify detailed requirements and liaise with the development team, IT manager, Project
• Manager and Head of Process Specialist Group to deliver as part of Agile development processes
• Liaise with users on UAT testing as well as with QA testing on cases and approach
• Contribute to Change Management and prepare and train workers in use of new
• functionality, reports, procedures.

Qualifications

• BComm Information Systems or similar degree with National Certificate or Diploma in Business Analysis
• 3-5 years BA experience
• Knowledge of operational processes on a regional or global level
• Experience in a workflow intensive operation and proven track record of

understanding requirements, driving solutions & delivering high-quality service to:

• internal and external customers
• Demonstrable experience in being a subject matter expert of a complex workflow application and full SDLC
• Intermediate to advanced experience in Agile development, scrum development, Jira and Confluence tools
• Experience in a content management operation beneficial